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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ordered a jacket but unfortunately wrong size sent and now no longer available. However the coat was beautiful and great quality . I received it very quickly and when I emailed about the wrong size b... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered a dress for the first time last week, for a black-tie event 7 days later, and whilst it arrived really quickly - 2 days after ordering - unfortunately, the sizing was off and way too small.... Toon meer

Beoordeeld met 4 van de 5 sterren

I ordered a fur and faux leather jacket and the first thing is: it looks exactly like on the website. Unfortunately the sizing was a bit off, so I had to change it - the CS team has helped me extremel... Toon meer

Beoordeeld met 5 van de 5 sterren

Firstly, great communication of product delivery Wasn't sure as first-time order Was not disappointed The item for the money paid was quality value, just exactly what I was looking for and e... Toon meer

Bedrijfsgegevens

  1. Damesmodewinkel
  2. Riemenwinkel
  3. Kledingwinkel
  4. Kledingleverancier
  5. Winkel in modeaccessoires
  6. Schoenenwinkel

Geschreven door het bedrijf

Here at DIL HQ we believe every girl deserves to feel empowered and pretty both inside and out. Fashion is fast and so are we. With the latest on-trend styles dropping each week, Dressed In Lucy are here to serve you with all the GORJ looks that your wardrobe needs. Our styles cater for all you beautiful babes, sexy sirens and delicate dreamers. Our pieces are fantastic boutique quality at competitive prices. Why not follow us on social media? Tag us in your latest purchase and get featured! We ship internationally and are keen to keep spreading the Lucy Love worldwide!


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

156 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Beoordeeld met 1 van de 5 sterren

paid for next day delivery didnt…

paid for next day delivery didnt receive for 6 days when Findlay came was very small so had 2 return

9 mei 2018
Review zonder uitnodiging
Logo dressedinlucy

Antwoord van dressedinlucy

Hi Victoria

Sorry to hear you had issues with the delivery of your item. We have checked our emails and are unable to find any correspondence from yourself regarding this. As you opted for Royal Mail we do state it is not a guaranteed next day service. We can see from your order it took five days to arrive (3 working days) If you pop us an email when your item has not been delivered on time our team are able to chase this with Royal Mail, due to the length of time it took to arrive in this instance we would always refund your shipping. We do encourage customers to contact us directly when they have an issue with shipping, we always dispatch goods the same day when the order is placed before the cut off time but unfortunately we are unable to offer any 100% guarantee once it is in the hands of a courier. We pride ourselves on using the most reliable couriers as we understand the frustration felt when your parcel is late or lost which is why we use Royal Mail and DPD. You are able to contact customer services via the online contact form or by emailing customerservices@dressedinlucy.com. You can also get in touch via our social media channels on Facebook, Instagram and Twitter.

With regards to the sizing, any complaints regarding the sizes are investigated. The returns form has a notes section for you to fill in if there is an issue with the item. Upon return the item would be measured against our size guide. If we find there to be a size discrepancy we would deem the item faulty and we would always offer an exchange or full refund for the item along with a written apology and discount code.

Once we have received your return, customer services will be in touch.

Kind Regards

Dressed In Lucy

Beoordeeld met 5 van de 5 sterren

Lovely top

Lovely top! I was surprised found it looks better in reality then in the picture. Normal delivery took just a few days. Will definitely buy more! Thqank you

7 april 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Purchased a faux fur jacket

Purchased a faux fur jacket. No issues at all! Great quality for the price, approx £55. Beautiful lining also. This piece will last for years!

19 januari 2018
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Delivery

I think you guys should send an email where we can track our order or tell us when it will arrive

3 januari 2018
Review zonder uitnodiging
Logo dressedinlucy

Antwoord van dressedinlucy

Hi Beatriz

All orders have the tracking information attached to them. You simply just need to login to your account and click on the order. You will find the tracking information to the right of the screen. With your order, you ordered yesterday at 17:30pm. This means you ordered after the 3pm cut off point as advertised on the website. As you ordered after the cut off time this means your order will be dispatched today. Once this has been dispatched you will receive an email notifying you that the order has been dispatched. You will then be able to track your parcel on royal mail’s website as this is the service that you have selected. If you select DPD you will receive a time slot which tells you when it will arrive. Unfortunately royal mail does not offer this service.

Kind Regards

Beoordeeld met 1 van de 5 sterren

Very concerned and disappointed

Placed an order yesterday for next day delivery and paid the additional amount. No idea whether it has been dispatched yet and it has definitely not been delivered next day. So far and based on what I have seen I would not use this company again .

3 december 2017
Review zonder uitnodiging
Logo dressedinlucy

Antwoord van dressedinlucy

Hi Judith

You placed your order on a Saturday. The business does not operate on a weeked unfortunatley. Our delivery section on the website does state the following:

Royal Mail UK Next Day Delivery
Takes 1 working day (if ordered before 2:30PM Mon-Fri, excluding Sundays and Bank Holidays) Please note this is not a guranteed service and can be subject to delays during this season.

This means that you have to have placed your order before 2:30pm Monday-Friday (on a working day), as it takes 1 working day to be delivered. Saturdays are not classed as a working day so your goods will not have been dispatched on a weekend. Your order will be dispatched today as today is a working day, to be delivered tomorrow. You will receive an email to let you know your parcel has been dispatched today.

We urge all customers to read the delivery section on the website as well as the terms & conditions prior to ordering to avoid any confusion or disapointment. If you do have any queries you can contact the customer services department mon-fri 9-5pm who will be able to assist you. We take all our negative reviews here seriously so find it rather concerning when we are given such a negative review when it involves an issue beyond our control.

Kind Regards

Beoordeeld met 5 van de 5 sterren

Amazing!

Love this site, really cute stuff and quick delivery!

20 oktober 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent!

Easy to order, fast delivery and really pleased with jacket I ordered - really good quality - will order from dressedinlucy again without hesitation.

12 oktober 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Gorgeous cami.spot on.

Iv only just found this site and already love it. My item came very quick and the quality and design is spot on.my daughter is gonna love this cami. It's gorgeous and the sizes are spot on too. Iv already told others. Totally recommend.

2 oktober 2017
Review zonder uitnodiging

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