Approved used TT was thoroughly sorted and in beautiful condition. A real gem with all the desired options. The purchase experience was easy, paperless, and efficient. This was my 37th car, 4th TT... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This is my second review and I have deleted my review of one star as this company have redeemed my faith in them. They went on to sort my car coating, it’s booked in to have clutch issues sorte... Toon meer
Really great service from Mark Lowry at Walton Audi. Perfect new RS3 with the spec I wanted and a good part exchange experience. As I live in West Wales the distance purchase went extremely well and e... Toon meer
Drift Bridge VW at Epsom are awesome. Just bought a new Golf and the professionalism of the team together with a culture of making a difference shone through. Buying a car from them is a joyful and st... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contactgegevens
Reigate Road, KT17 3DT, Epsom, Verenigd Koninkrijk
- www.driftbridge.co.uk
4,7
Uitstekend
470 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Buying a car remotely.
The buying experience was great with the online sales representative being helpful and knowledgeable and I was happy with the price paid for my new car. Unfortunately she was unable to deliver the car but arranged a pick by a driver for me. The actual sales was conducted by a Sales Manager who tied up all the paperwork and offered many add on services. When I declined online, i was offered additional services during my visit which again I declined. A big show was made of unveiling the new car, which was unnecessary in my eyes before he took less than 5 mins to show me the main functions of the car. He made various assumptions about my knowledge and understanding of the functions so I did not feel willing to ask further questions. In my view his priorities were wrong, not offering good customer service on the core product, whilst emphasising the extras to earn commission hence my 4* rating
2 maart 2026
Antwoord van Drift Bridge Group
Thank you for your detailed feedback, Karen. We’re pleased to hear that your overall buying experience was positive and that our online sales team were helpful and knowledgeable, and that you were happy with the price of your new car from Walton Audi.
We’re sorry, however, to hear that the handover experience did not meet your expectations. The vehicle handover should always be thorough, tailored to your level of knowledge, and focused on ensuring you feel completely comfortable with your new car. We also understand your comments regarding the additional products, and we apologise if this felt prioritised over your experience.
Your feedback is really valuable and will be shared with the team to help improve how we balance product explanations with any optional extras. If you would find it helpful, we’d be more than happy to arrange a follow-up session to go through the features of your car in more detail at your convenience.
Thank you again for your honest feedback; it helps us improve our service. 🚗
Purchase of an A3
My purchase of an A3 was smooth, unpressured and uncomplicated. I was given the deal I wanted and the time to make the right choice. If you're in the market for an Audi, Drift Bridge Garage is the place you should start.
13 maart 2026
Antwoord van Drift Bridge Group
Thank you, Michael! We’re delighted to hear your purchase of the Audi A3 was smooth, unpressured, and straightforward at Walton Audi.
It’s great to know you were given the time and support to make the right choice, along with a deal you were happy with. Your recommendation means a lot to us.
Thank you for your kind words and 5-star review; enjoy your new A3! 🚗
We didn’t feel rushed in any way when…
We didn’t feel rushed in any way when we met with Conrad and he was very informative. The process of choosing and purchasing our car was smooth and pleasant. I would come to
Driftbridge again in the future to purchase a car.
13 maart 2026
Antwoord van Drift Bridge Group
Thank you, Kathryn! We’re delighted to hear you had such a smooth and pleasant experience at Audi Approved Epsom. It’s great to know Conrad made you feel comfortable, well informed, and never rushed during the process.
We truly appreciate your kind words and your intention to return in the future; that means a lot to us. Thank you for the fantastic 5-star review! 🚗
Appalling buying experience
Avoid buying from Drift Bridge Audi Main Agent if you want a decent buying experience. Worse than poor customer service during sale of £18k car. The car had a tyre that was almost completely worn on the outside edge but had 3.5mm in the middle. On talking to the sales manager, called over by the salesperson, he disputed the fact the tyre did not meet the required standards and, instead of discussing a sensible reduction, got very shirty and stated 'I don't have to sell you the car and you don't have to buy it!'. A sign on the wall stated the MOT on used cars should have at least six months remaining. Checking the details, the car had only three months remaining. Having driven two hours to collect the car, assuming an Audi Main Agent would perform checks properly before arrival, it was irritating to say the least to get into an argument about a tyre and to have to point out the company was not even meeting their own advertised standards for used car sales. We were left with no faith at all in the workshop, were stunned by the arrogance and rudeness of the sales manager, and had the worst buying experience we have ever had. After unnecessarily stressful discussion the sales manager offered £150 discount to cover the contribution towards a new tyre and to pay for an MOT. The offer was made for the garage to do these but having driven two hours to collect the car, and not wanting to have another four hour round trip, the decision to accept the £150 was made. Apparently the possibility of the four hour trip was, according to the sales manager, 'your problem not mine!'. Fingers crossed the car is OK. I would not rust their workshop at all, so the MOT result will be interesting. Avoid this garage if you have any alternative! We only continued due to the investment we'd already made in time.
I have never encountered such an arrogant sales manager so please, when you send your standard response to poor reviews, don't bother to ask to talk to me or my son if you are the sales manager concerned.
16 maart 2026
Review zonder uitnodiging
Antwoord van Drift Bridge Group
Dear Mr Dunford. Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that it did not meet the standards you rightly expected from us.
This is certainly not the level of service we aim to provide, and we are particularly concerned to hear your comments regarding both the condition of the vehicle and the interaction you had with our team. Please be assured that your feedback is being taken seriously and will be reviewed internally.
We understand how frustrating it must have been to travel a significant distance and encounter these issues on arrival. While we are pleased that a resolution was agreed on the day, we regret that the process left you feeling dissatisfied.
Nick from sales went above and beyond…
Nick from sales went above and beyond to support me through the process of purchasing a new car after my car had been stolen. He was patient, understanding and empathetic to the stress I was experiencing. Nick provided me with a myriad of options and did not pressure me at any point to make a decision. He is an absolute credit to Drift Bridge. Thank you again for helping me out.
12 maart 2026
Antwoord van Drift Bridge Group
Thank you, Richard! We’re delighted to hear Nick was able to support you so well during what must have been a very stressful time. His patience, understanding, and empathetic approach are exactly what we strive for at Audi Approved Epsom, and he’ll be truly touched by your kind words.
It’s great to know you felt supported with clear options and no pressure throughout the process. We’re really pleased we could help you get back on the road.
Thank you again for your feedback and 5-star review; it means a lot to the whole team. 🚗
Antwoord van Drift Bridge Group
Thank you, Tony! We’re delighted to hear you received such accommodating service from Agi at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Nick was excellent
Nick was excellent, very helpful and nothing seemed too much trouble. Very pleased with our car.
13 maart 2026
Antwoord van Drift Bridge Group
Thank you, Susan! We’re delighted to hear Nick provided such excellent service and that nothing was too much trouble at Audi Approved Epsom.
It’s great to know you’re very pleased with your car. We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
The staff was really friendly and a lot…
The staff was really friendly and a lot of help Matt Blackman was so helpful with keeping me updated with my car
9 maart 2026
Antwoord van Drift Bridge Group
Thank you, Adam! We’re delighted to hear you found the team friendly and helpful at Audi Approved Epsom. It’s great to know Matt kept you well updated throughout the process.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Antwoord van Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear you received great service from Tony in sales at Walton Audi.
We really appreciate your kind feedback and hope to welcome you back again soon. 🚗
Antwoord van Drift Bridge Group
Thank you, Harjit! We’re delighted to hear you received timely service and great support at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Competitive pricing
Competitive pricing, seamless pick up and finance. Everything explained clearly.
11 februari 2026
Antwoord van Drift Bridge Group
Thank you, Darren! We’re delighted to hear you found the pricing competitive and the whole process seamless at Audi Approved Epsom. It’s great to know everything was explained clearly for you.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Good product, good salesperson
Such a pleasure dealing with a proper salesperson who is interested in you as a customer. This was our 4th new purchase from Audi approved Epsom and was as smooth and trouble- free for us as the 1st thanks to Agi.
6 maart 2026
Antwoord van Drift Bridge Group
Thank you, Sue! We’re delighted to hear your fourth purchase with Audi Approved Epsom was just as smooth and trouble-free as your first. Your continued loyalty means a great deal to us.
It’s wonderful to know Agi made such a positive impression by focusing on you and your needs throughout the process; she’ll be really pleased to hear your kind words.
Thank you again for your support and fantastic 5-star review! 🚗
Here's a 5-star review:if you are looking for stress free professional experience James is your man
Here's a 5-star review:
"I recently had the pleasure of dealing with James at Walton Audi and I couldn't be happier with the experience! James was incredibly knowledgeable, approachable, and genuinely listened to my wants and needs. He went above and beyond to ensure I had all the information I needed to make a decision, without ever applying pressure.
His reassurance and approachability made the whole process a breeze. James kept me updated on progress every step of the way, and the whole team were friendly and welcoming - a great representation for Audi!
If you're looking for an stress-free, professional experience, James is your man. 5 stars isn't enough - I'd give them 10!
Would you like me to adjust anything or add anything else?
7 maart 2026
Antwoord van Drift Bridge Group
Thank you, Cheryl! We’re delighted to hear you had such a positive experience at Walton Audi. It’s fantastic to know James provided a stress-free and professional service, taking the time to understand your needs and support you throughout without any pressure.
We’re really pleased his communication and reassurance made the whole process so smooth, and that the wider team helped create such a welcoming experience. James will be delighted to hear your kind words.
Thank you again for your amazing feedback; 5 stars (or even 10!) means a lot to us. Enjoy your new car! 🚗
Great service
Great service, getting my new car was a smooth process. Rahim was very helpful and prompt in getting back to me with a questions I had along the way.
8 maart 2026
Antwoord van Drift Bridge Group
Thank you, Jessica! We’re delighted to hear your experience was smooth and that you received great service at Walton Audi. It’s great to know Rahim was helpful and responsive throughout the process.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Appalling service and to be avoided is…
Appalling service and to be avoided is the reports on NHS staff websites
5 februari 2026
Review zonder uitnodiging
Antwoord van Drift Bridge Group
Dear Mr Schneider,
Thank you for your feedback and for bringing this matter to our attention. We supply many vehicles to the NHS and the wider public sector, which are very important to us, alongside all of our customers. We take feedback of this nature seriously.
Following a review, we are not currently aware of any negative feedback from the NHS. If you are able to provide further information, we would be happy to investigate this further.
Please contact Debbie Dickenson at debbie.dickenson@waltonaudi.co.uk
or on 01932 220404, and we will ensure this is looked into in more detail.
Stephen was very helpful and friendly…
Stephen was very helpful and friendly and made the whole process run smoothly
7 maart 2026
Antwoord van Drift Bridge Group
Thank you, Madeline! We’re delighted to hear Stephen was so helpful and friendly, and that he made the whole process run smoothly at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Drift bridge in Epsom are best in class
Drift bridge in Epsom are friendly, professional and have a great selection of VW approved second hand cars with genuine VW history.
Connor Hurley in particular helped the selection process be effortless and came up with suggestions, that we had not thought of.
Thanks !
2 maart 2026
Antwoord van Drift Bridge Group
Thank you for the fantastic review! We’re delighted to hear you found the team friendly and professional and that the range of Approved Used vehicles at Drift Bridge Volkswagen stood out.
It’s great to know Connor helped make the selection process effortless and was able to suggest options you may not have considered. He’ll be really pleased to hear your kind feedback.
Thank you again for the 5-star review; we hope you enjoy your new car! 🚗
Helpful and clear options well…
Helpful and clear options well presented and talked through.
5 maart 2026
Antwoord van Drift Bridge Group
Thank you, David! We’re delighted to hear you found the options clearly presented and that the team were helpful in talking everything through with you at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Buying a new car
The sales team were very professional and kept me updated at every stage which made the process of buying a new car easy.
4 maart 2026
Antwoord van Drift Bridge Group
Thank you, Peter! We’re delighted to hear the team kept you well informed throughout and made the process of buying your new car easy at Drift Bridge Volkswagen.
We really appreciate your kind words and 5-star revie; enjoy your new car! 🚗
Great service.
4 maart 2026
Antwoord van Drift Bridge Group
Thank you, Mr Cooper! We’re delighted to hear you received great service at Walton Audi.
We really appreciate your 5-star review and hope to welcome you back again in the future. 🚗
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.