Approved used TT was thoroughly sorted and in beautiful condition. A real gem with all the desired options. The purchase experience was easy, paperless, and efficient. This was my 37th car, 4th TT... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This is my second review and I have deleted my review of one star as this company have redeemed my faith in them. They went on to sort my car coating, it’s booked in to have clutch issues sorte... Toon meer
Really great service from Mark Lowry at Walton Audi. Perfect new RS3 with the spec I wanted and a good part exchange experience. As I live in West Wales the distance purchase went extremely well and e... Toon meer
Drift Bridge VW at Epsom are awesome. Just bought a new Golf and the professionalism of the team together with a culture of making a difference shone through. Buying a car from them is a joyful and st... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contactgegevens
Reigate Road, KT17 3DT, Epsom, Verenigd Koninkrijk
- www.driftbridge.co.uk
4,7
Uitstekend
470 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everything went so smoothly
Everything went so smoothly, from initial contact to vehicle pick-up. Sales Executive Agi was very efficient, practical and personable throughout the entire transaction, and even followed up with a phone call the on the second day after purchase to make sure everything was ok with the car. The only hiccup was that car pick-up was delayed by a day because the front brake disc pads needed replacing as a precautionary safety measure, for which I am most grateful. All-in-all, purchasing from Drift Bridge was a hassle-free experience. Many thanks to all involved!
2 maart 2026
Antwoord van Drift Bridge Group
Thank you, Roger! We’re delighted to hear everything went so smoothly for you, from your first contact through to collecting your car at Audi Approved Epsom. It’s great to know Agi’s efficient, friendly, and thoughtful approach, including her follow-up call, made such a positive impression.
We’re also pleased the precautionary work on the brake pads gave you peace of mind, even with the slight delay. Your safety is always our priority.
Thank you for your kind words and for describing your experience as hassle-free. We really appreciate your 5-star review and hope you enjoy many happy miles in your new car!
Found the experience of buying my VW…
Found the experience of buying my VW Golf smooth
25 februari 2026
Antwoord van Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear you found buying your VW Golf a smooth experience.
We really appreciate your kind feedback and hope you enjoy your new car!
Excellent service
Excellent service
Conrad was very helpful and a credit to your business
very happy around
28 februari 2026
Antwoord van Drift Bridge Group
Thank you, Christopher! We’re delighted to hear you received excellent service at Audi Approved Epsom. Conrad will be really pleased to know his support made such a positive impression.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Impressive service
Impressive service, providing information and follow ups. During collection Katie was very thorough and has been very helpful with my questions since.
23 februari 2026
Antwoord van Drift Bridge Group
Thank you, Jane! We’re delighted to hear you received such impressive service at Audi Approved Epsom. It’s great to know the information, follow-ups, and Katie’s thorough support at collection, and since, have been so helpful.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Great support through the process from…
Great support through the process from Rahim and Gianni
18 februari 2026
Antwoord van Drift Bridge Group
Thank you, Nigel! We’re delighted to hear you received great support from Rahim and Gianni throughout your experience at Walton Audi.
We really appreciate your kind words and 5-star review — thank you for choosing us!
Unprofessional and unhelpful
We bought a Tiguan from them.
Tried booking a service and oil change with them then 2 days before they say they have to cancel by leaving the most unprofessional voicemail from a girl called “Neva” (hard to gauge name)! Called back only to be told car needed a software update and we could drop it Saturday and collect following week! Said we can’t do in the week, so was told we could drop it Saturday and they’d drop it back at some point the following week! This appointment has been booked in for ages so surely they should have checked all this in the beginning. We changed all our plans to make this appointment. They should have made more efforts to ensure this was sorted. Bit of a waste of money having their service plan as nothing about it makes it convenient or simple. Unprofessional and disappointing. At this point our experience with our personal VW has not been great and we would not deal with them again.
26 februari 2026
Review zonder uitnodiging
Antwoord van Drift Bridge Group
Thank you for sharing your feedback, Emma. We’re very sorry to hear about your experience and understand how frustrating it must have been to have a long-planned service appointment cancelled at short notice, especially after rearranging your plans.
We would like to clarify that your review appears to relate to Drift Bridge Volkswagen, rather than Audi Approved Epsom. To ensure your concerns are properly reviewed and addressed by the correct team, we recommend contacting the Volkswagen dealership directly.
Please call Drift Bridge Volkswagen on 01737 360111 or email driftbridgevw.sales@driftbridgevw.co.uk
, and a member of the management team will be happy to review your concerns and work with you to resolve the issue.
Thank you again for bringing this to our attention.
Katie was very helpful
Katie was very helpful, efficient and friendly. She was a joy to deal with
20 februari 2026
Antwoord van Drift Bridge Group
Thank you, Claire! We’re delighted to hear Katie was so helpful, efficient, and friendly, and that she was a joy to deal with at Audi Approved Epsom.
We really appreciate your kind words and 5-star review — thank you for choosing us
Incredibly personable team
Incredibly personable team. Very helpful and made the whole process as seamless as possible. Stephen T was a super salesperson.
19 februari 2026
Antwoord van Drift Bridge Group
Thank you, Andrew! We’re delighted to hear you had such a seamless experience with the personable and helpful team at Audi Approved Epsom.
Stephen will be really pleased to know his support made such a positive difference. We really appreciate your kind words and 5-star review — thank you for choosing us!
Understanding my requirements and…
Understanding my requirements and giving an unhurried appraisal of the car i was interested in
23 februari 2026
Antwoord van Drift Bridge Group
Thank you, Steve! We’re delighted to hear you felt your requirements were understood and that you received a relaxed, unhurried appraisal at Drift Bridge Volkswagen.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Great Audi dealer to deal with
Great Audi dealer to deal with, only comment was after an 3hr train and London Underground trip would have been nice to be offered a hot drink.
19 februari 2026
Antwoord van Drift Bridge Group
Thank you, Paul, for your kind feedback and for choosing Walton Audi. We’re pleased to hear you had a positive experience with the team overall.
We’re sorry to hear that you weren’t offered a hot drink after such a long journey — that’s something we would normally aim to do, and we appreciate you bringing it to our attention. Your comments will be shared with the team to help improve our customer experience.
Thank you again for your 4-star review, and we hope to welcome you back in the future.
Great Service
The entire staff were very helpful and made the process and experience easy
22 februari 2026
Antwoord van Drift Bridge Group
Thank you, Nick! We’re delighted to hear the whole team made your experience easy and enjoyable at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Jason was fantastic
Jason was fantastic. I was coming from Manchester to Audi Approved Epsom to view a car and due to the distance, I wanted to drive away with the car if I liked it. Jason made the whole process easy and smooth and had everything set up ahead of my visit. I was worried that I was buying a car before seeing it in person but Jason reassured me throughout the whole process that nothing will go through until I test drive it.
16 februari 2026
Antwoord van Drift Bridge Group
Thank you, Tas! We’re delighted to hear you had such a positive experience with Jason at Audi Approved Epsom. It’s great to know he made everything smooth and well prepared ahead of your long journey, and that he reassured you throughout the process.
We’re pleased you felt confident and supported, especially when buying from a distance. Thank you for your kind words and 5-star review — enjoy your new car!
Honesty
Selling the car with quick demonstration is what sales executive do! The sat nav was not explained properly how it works, I paid attention how to navigate the screen from the rotation of the knob. I touched the screen to see if it would work but no such luck. Now have been told it would cost £2500 to change the sat nav to touch screen 😞😞😞. At least be honest and Patient point out in future.But too busy to close the deal!!. Before I change my mind!. Being in sales for 17+ that's what you get.
30 januari 2026
Antwoord van Drift Bridge Group
Thank you for taking the time to share your feedback. We take all reviews seriously and are sorry to see this rating. We understand how disappointing it must be to feel that certain features were not fully explained at the time of purchase. This is not the experience we aim to provide, and we apologise if you felt rushed or unsupported during the handover process.
We would really welcome the opportunity to discuss this with you directly and see what we can do to put things right. Please contact us on 01737 365365, so we can better understand your concerns and review this with you properly.
Thank you again for bringing this to our attention; your feedback helps us improve our service for future customers.
Antwoord van Drift Bridge Group
Thank you, Bryan! We’re delighted to hear you had a seamless and professional experience throughout at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Great experience with Conrad Black
Great experience with Conrad Black, managed to arrange transfer of car to Epsom quicker than expected 👍 gave great information, no pushy sales chat here! and to be honest there’s nothing not to love about the car as it sold itself, stunning 👌
2 februari 2026
Antwoord van Drift Bridge Group
Thank you for the great review! We’re delighted to hear you had such a positive experience at Audi Approved Epsom. It’s fantastic to know Conrad arranged the transfer so quickly and provided clear, helpful information without any pressure.
We’re also pleased you’re loving your new car; it’s great when the right vehicle really does speak for itself. Thank you for your kind words and 5-star feedback!
Very helpful beginning to end
Connor and the team were very helpful towards me buying my first car. Cannot recommend them enough, very smooth and efficient handover process and communications. Thanks Connor!
16 februari 2026
Antwoord van Drift Bridge Group
Thank you, Harry! We’re delighted to hear you had such a positive experience at Drift Bridge Volkswagen when buying your first car. It’s great to know Connor and the team were so helpful throughout, and that the handover and communication were smooth and efficient.
We really appreciate your recommendation and kind words — enjoy your new car, and thank you for the 5-star review!
Excellent customer service
Pouya, the salesman, was very patient and explained everything clearly and gently . I never felt pressured and he answered every query I had.
13 februari 2026
Antwoord van Drift Bridge Group
Thank you for your wonderful feedback! We’re delighted to hear you received excellent customer service at Drift Bridge Volkswagen. It’s great to know Pouya’s patient, clear, and pressure-free approach helped make your experience so positive.
We really appreciate your kind words and 5-star review — thank you for choosing us!
Recently purchased a new car and I…
Recently purchased a new car and I would lime to say a huge thank you to Ryan Parker for his help
He was the best!
1 februari 2026
Antwoord van Drift Bridge Group
Thank you, Pavla! We’re delighted to hear you had such a great experience at Audi Approved Epsom. Ryan will be so pleased to know his support made such a positive difference.
We really appreciate your kind words and 5-star review — enjoy your new car!
Initially good, very professional
Whilst my purchase & collection experience was excellent the information I requested to be sent to me has not been sent. Since my initial review i have had very positive contact with Driftbridge, in particular their sales Executive Mark.
I continue to enjoy my Audi driving experience.
7 februari 2026
Antwoord van Drift Bridge Group
Hi Mark,
Thank you for taking the time to share your feedback. we’re pleased to hear that you were happy with your purchase and collection experience, but we’re sorry to learn that you’ve been disappointed with the aftersales communication.
You raised a query regarding the fault-finding sheet from the MPC. At the time, we explained that this is not a document we are normally required to provide, as it is intended for internal use only. However, as we had agreed to look into this for you, we arranged for it to be sent shortly after delivery.
From your review, it appears that this may not have reached you, and for that we apologise. To resolve this, we will arrange for a replacement to be sent to you via recorded delivery.
Thank you again for your feedback, and we hope this helps to address your concerns.
This is for the body shop in Chalk Pit…
This is for the body shop in Chalk Pit Epsom. Repaired my Honda Civic (they are Honda accredited as well as VW). Superb workmanship, good as new. Very competitive price, including use of a loan car. Excellent customer service - immediate quote, quick booking-in and did exactly as promised. They use original Honda paint, which is vital to get a proper match.
12 februari 2026
Review zonder uitnodiging
Antwoord van Drift Bridge Group
Thank you, Glyn! We’re delighted to hear you had such a positive experience with Drift Bridge Bodyshop. It’s great to know you were pleased with the workmanship, competitive pricing, and the convenience of a loan car.
We’re especially pleased that the original Honda paint and attention to detail delivered the perfect finish, and that the whole process was smooth and efficient from quote to completion.
Thank you for your kind words and 5-star review — it really means a lot to the team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.