I gave 1 star only because it didn't allow me to leave no stars. Honestly the worst customer service I have ever encountered. Lied to by the agent at local office, then raised a complaint using the... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieAirparks, 3 International Gate, Aberdeen Airport, AB21 0BE ABERDEEN, SCOTLAND, GB
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Lees wat reviewers zeggen
Don was amazing! So friendly and accommodating we breezed through the process no problem! Would return here for my rental car needs :-)
A few days ago, I urgently needed a car in Aberdeen. Imad from the local Drivalia branch provided me with a first-class service; he sorted everything out to my complete satisfaction and saved me a l... Toon meer
Bedrijf heeft geantwoord
Hear ye, fellow travelers, The first trial demanded superhuman patience: the wait time at pick-up felt like an endless siege before the fortress gates. Furthermore, the virtual sentries of the onli... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Drivalia UK - ABERDEEN AIRPORT
Geschreven door het bedrijf
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contactgegevens
Airparks, 3 International Gate, Aberdeen Airport, AB21 0BE, ABERDEEN, SCOTLAND, Verenigd Koninkrijk
- 01224 608690
4,0
Goed
332 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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im very happy
im very happy , nice car great customer service
28 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amazing customer service and amazing…
Amazing customer service and amazing cars , clean , no faults , no headaches at the pick up and drop off , prices are great compared to other hirers around airport . Just amazing
14 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Was very easy to get the car
Was very easy to get the car, good standard of car and Imad was very helpful.
28 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Scam deposit - Insurance
Very disappointing experience with Drivalia Edinburgh Airport.
I paid a £600 deposit by debit card, and I was explicitly told it would be refunded after returning the car. We had also refused their insurance, as we already had our own coverage.
After 7 weeks without receiving the refund, Drivalia now claims that the £600 was actually an insurance charge. I never signed or agreed to any such insurance.
Boooking --> 3602412
I am still waiting for written proof of this alleged insurance and for my £600 to be refunded.
Be very careful when renting with Drivalia and keep all documents and payment records.
24 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great experience provided by Imad
Great experience provided by Imad, good customer service all round
21 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Robby 👑
Hear ye, fellow travelers,
The first trial demanded superhuman patience: the wait time at pick-up felt like an endless siege before the fortress gates. Furthermore, the virtual sentries of the online customer service proved mediocre at best—swift as a falcon, yet stubborn, lacking options, and thoroughly unaccommodating.
Yet, when the hour of drop-off struck, the tide turned into a glorious triumph! A true hero named Robby stepped out from the shadows. With grand chivalry, boundless friendliness, and a swift hand, he completely redeemed the quest and turned the return into a true feast.
Verdict: A grueling beginning and stubborn online bailiffs, but the glorious Robby saved the honor of the realm! 4 out of 5 stars.
19 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Imad has regularly given me fantastic…
Imad has regularly given me fantastic customer support for the last 18 months. I use Drivalia everytime now.
18 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service for the customers
Excellent service for the customers. Easy and smooth hiring process.
16 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Really quick service which was very…
Really quick service which was very much appreciated at 8:30 in the morning. Forgot to check in online as well which might have helped even more but Imad got us through within a couple of minutes. Obviously good price as well
10 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I booked a car via Easy Jet car rental re Drivalia
I booked a car via Easy Jet car rental website and it went through to Drivalia. Car booked from 3/7/26 through to 6/7/26 at Aberdeen Airport. On arrival at their Cabin Office at the Aberdeen Airport site, was told I could not have the car unless I paid a charge for Zero Excess Cover for £195 and that had been reduced price which I was not expecting to pay, I was put in a difficult position as I needed the car, really I should have walked away and just lost the money for hiring the car, but at the time you don't think about it so had to paid. The car was returned a day early on the 5/7/26 as I had to go home early, so car was returned back to the original cabin office and parking space about 8.15am, another customer was returning his car at the same time, the office was closed and there was no staff in the Drivalia office and on the paperwork it states the opening hours are 8am to 4pm on a Sunday. The gentleman asked the next hire car office what we both should do with the keys and was advices that there was a mental drop key box attached to the Drivalia Cabin office and to leave the keys in there. There was a full tank of fuel when I left the car I had only driven about 20 miles if that on the Saturday. On Friday 4/9/26 I received 2 emails demanding a payment of £1145.91 of which I have no knowledge what it relates to, as no letters or emails have been received in these 2 months. Have phoned twice and requested call backs no call back has been received, have sent a email to their customer care email address, and did a chat box chat today only to get a respond saying would I like a discount offer, answer no I want a answer as to what this all relates to, have had said if I don't get a answer or call back today, I will be going to Citizen Advice Bureau, Trading Standards and send details to the TV programme Rip Off Britain. I would advise customers NOT to use this Company, if this is how they treat customers.
4 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
AVOID DRIVALIA
AVOID DRIVALIA — WE WERE CHARGED THREE TIMES
Our experience with Drivalia was completely unacceptable. When we arrived to collect the car, we were told that none of the four different credit cards we presented worked. They then said that unless we paid for an additional insurance policy—costing approximately the same as the entire car rental—using a debit card, they would not give us the vehicle.
They put us under enormous pressure, knowing that our trip depended on receiving that car. With no practical alternative at that moment, we were forced to pay the extra insurance.
After returning home, two additional insurance charges appeared on my card. In total, we were charged three times, and I ultimately had to block the card to prevent any further charges.
This felt like a deliberate and abusive tactic designed to force customers into paying unexpected fees when they are most vulnerable. I strongly recommend avoiding Drivalia. Do not be tempted by the initial rental price—the final cost and the stress can be far greater. Based on our experience, I would never rent from this company again.
9 juli 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
GARETH muchísimas gracias
GARETH muchísimas gracias, nos has ayudado mucho.
4 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Andrew was 10/10
Andrew was 10/10, help me on the phone until i arrived at drivalia and get the car
3 september 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Had a great experience with this car…
Had a great experience with this car company. I recently rented a VW to travel around London. The car was clean, comfortable, and in great condition. The whole experience was smooth and hassle-free. Highly recommended for anyone looking for a reliable car rental service in aberdeen drivalia uk
31 augustus 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Awful, what a rip off
Awful. What a rip off. Used a third party booking company who booked me in at 10am even though my flight to Aberdeen got in at 1pm. When I arrived at the Drivalia office, the assistant claimed I was late and my booking was invalid. She claimed someone else had turned up (really?) and taken the small car I had booked. She then asked for an additional £148 for a car for 3 days on top of what I had already paid. Walked to Enterprise around the corner and managed to hire a medium sized car for £84 incl of insurance from a very professional assistant. I had heard about appalling rip offs by Drivalia and this just proves the point.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Quick service when we needed a van for…
Quick service when we needed a van for deliveries.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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