Drivalia UK - BRISTOL AIRPORT Reviews 

Been using these guys for a while. They have been great. Not always an easy job and I'm pretty careful about pre hire checks. Never had an issue and return always prompt and quick.

Our contact was fantastic, friendly,helpful and professional. went out of his way to help in everyway, highly recommend.

I picked up my car from Luton Airport but the staff experience upon drop off at Drivalia Bristol Airport was second to none far superior to other car hire experiences. The staff were do helpful, polite and quick allowing me to get to my flight in good time.
Thanks again.
Emmet Dooley

@ EASYJET ….
I would not use this company at Bristol airport again. Really.
One person working (not his fault).
The wait is as 1 hour to just get to the desk. There were 3 car hires in front. Each one took very long. It’s a good job we were not on a time schedule.

After a long walk from the airport, a fairly unhelpful check in, an expensive upgrade to another tiny car which was really dirty and drove badly, loose gears and noisy, we got on the road only to find that the middle back seat belt didn’t work properly - we only upgraded due to an extra person joining.
It was one of the less pleasant car hire experiences, they could definitely work on their system.

I hired a car through booking.com from Drivalia Bristol Airport to collect to drive down to the coast for a wedding at the weekend.
Whilst the booking process seemed easy enough, it got more complicated when I arrived.
The company is a 10min walk from Bristol airport. When I called them to ask how to get there they gave directions. This includes walking down a dual carriageway with no pavement. There was no mention of the airport shuttle bus that stops right outside the hire car location.
The cost breakdown was
£116 car rental price
£27.82 insurance
£44.97 additional driver
£161.45 total
When I got there the two males on the desk told me I would then need to have at least £1500 available credit on my credit card to be placed as an insurance deposit. I didn’t see any mention of this when I booked through booking.com so was surprised.
I advised I could sort that but the colleague was not clear on when I returned the car that the funds would be released back to my card instead went on to talk in riddles about booking.com giving me this back and was unsure about the timelines.
He then asked me instead to pay £96.04 if I wanted to put a deposit on and drive more than 100miles per day
I was in a rush to get going and paid
I’ve no idea exactly what this £96.04 covered me for
It all seems a bit fly with hidden charges
There’s likely elements of the booking process which are fundamentally wrong on booking.com however from experience of hiring cars before this hasn’t been an issue
Whole experience wasn’t right when collecting the car
When dropping off a different colleague explained the situation better and with more clarity
I’m confused as to why I was asked to deposit £1500 with no clear timeline on getting this back, but then a payment of £96 was acceptable
I think that needs to be reviewed as I wouldn’t trust this brand again

Please do not use Drivalia. In particular the Bristol branch.

After a 20 minute walk from the airport (no shuttle) you will be met with incompetence, dishonesty and staff who cannot serve more than 2 customers without having a cigarette outside.

In the 30 minutes it took me to get my unclean vehicle, they cancelled two people’s rentals. One person questioned their policy. The next arrived 65 minutes after their pick up time (they rehire the vehicles after 60 mins.

If you don’t believe my review, please google the company, read more reviews and then book elsewhere.

Was closed when we went to pick up the car.

Rented a small car in Bristol, Friday 3rd April 1100. I knew the “office” was off site, only a short walk from the airport.
We waited whilst another couple were trying to complete their hire. The gentleman was asked where his counter part was. He said he hasn’t got one. The guy behind the counter was quite rude saying oh, you lost it then..?
I piped up and said we don’t get paper counter parts anymore, another lady agreed with me and said you just don’t get them now it’s all digital.
When the two men behind the counter had been proved wrong I was roared at for apparently “shouting” and told not to be abusive as they’d been here since 0600.
I was really shocked and told him I wasn’t shouting and am hard of hearing and don’t appreciate him discriminating against me.
Whilst my car was being processed, when I asked a question about the details needed, I was asked, what part of this do you not understand?!
I was boiling! I couldn’t get angry as I’d never get the car. I’ve never had such rude and unprofessional service anywhere. I also would not be surprised if they cancelled the card machine payments so everyone had to take out the insurance.
Needless to say, unprofessional service, rude, disingenuous, discourteous, and I will never use this company again.
Pay more and use Hertz or anyone but these guys. Awful.

Great service, great price very friendly staff have use there service many times

If possible I would give zero stars. This company is a scam and what happened to me and my children I now see has been reported by other unfortunate customers. The car I booked and paid for and sent all documentation for was not available. Only possible solution? Pay 600 pounds or if you are lucky 260 pounds!!! No way. I strongly advise anyone arriving in Bristol to keep well away from Drivalia.

I have contacted Rental Cars (Booking) and the Third Party Drivalia - nothing, apparently if you are late for a pick up you lose ALL your money and the car you rented magically disappears. Total scam - not sure how it’s possible that this is legal? Or why booking would use scammers like this. Hoping maybe Drivalia will refund and stop sending ai generated replies. It is NOT acceptable.

Good experience. Enjoyed driving Polo.

Hired a car from Drivalia through another company. Staff were very helpful. No extra costs and got a similar car to the one I booked. Dropped the car back, no delays. Only issue is gge location, its a good 10 minute walk when you exit the airport, fine on a dry day and minimal luggage. Would definitely hire from them again.

Drivalia: 0 stars. Hidden insurance costs in addition to the Expedia insurance I bought. Insurance apparently didn’t cover roadside assistance and they assured me I was liable for -anything- that happened to the car while I was driving it. Wtf. 
The car got a flat tire immediately after pulling out from the rental car facility and they would not cover any of the cost to change/replace the tire. 
A tire service came out and charged me £200. Absolutely horrible. They left me stuck on the side of the freeway for hours before the tire service eventually arrived.  Why?? Because they didn’t do anything. They didn’t even CALL the tire service until I called repeatedly and even then the tire service just emailed me a quote and didn’t call or say they weren’t coming. Despite Drivalia promising they had sent help. The police also promised they had sent help. No one ****ing  sent help . I had to pay the tire service directly £200 just to get rescued from the side of the road. The rental car company obviously couldn’t care less than I was waiting stuck on the side of the freeway in a dangerous place, for hours and hours before anyone arrived.  

 Stuck on the side of the road /freeway for hours before the tire company even bothered to email me a quote. I don’t have access to my bloody email. Absolutely horrid customer service. Although everyone was nice, no one bothered to call me back. I was stuck on the side of the road for hours and I called emergency services to connect me since my phone wouldn’t call out. Such a horrible experience with Drivalia. Will not do business with them again. Their policy is to leave foreign drivers stuck on the side of the road - charge a ton of money for emergence roadside assistance and leave their customers stranded ?! Absolutely horrific.

AVOID - booked because I was led to believe it was next to Bristol
Airport - no shuttle bus- walked in the dark with limited mobility and heavy bags. Had to pay extra as they told me they couldn’t find the booking, similar stories to other people reviewing. So what was supposed to be a cheap hire car turned out to be 3 x more expensive on top of the £70 I d already paid for a 3day car hire. Dropped off car and spoke to a white South African guy who was rude and dismissive and told me no shuttle bus “they’d have to have a rugby team to operate as we have over 60bookings today” - I thought that was the point of having a shuttle bus, to support with the bookings. have mobility issues and the place is advertised as being AT the airport. Couldn’t be bothered trying to sort out the extra money I d paid. On top of this the car they provided was a state. Be warned. Video car before taking or better still, don’t book with them. Rude scammers.

Excellent - great service, the guys in the office were extremely helpful and the car was superb.
Returning the car was quick and easy - kudos to Marco.
Would recommend and will use again 👍

Friendly helpful service, great advice and our car was superb, clean and fresh, thank you so much, also returning car was great, easy and quick with Marco and his lovely smile and super service. Will use you again Drivalia

Booked with this hire company online and when arrived they had no Knowledge of the booking. After a long wait we made a new booking at a higher cost. I wish I had looked on here before hand before making the booking. AVOID

Have used Drivalia Bristol Airport twice in the last 6 months. The cars have been good and there have been no problems. It's a short walk from the airport which I prefer rather than getting a shuttle to the main hire companies. I think you can get a different shuttle to the Drivalia office, but I've never bothered. Nice staff, good value.

The lovely gentleman (from South Africa) made a very difficult journey so much easier in the rain and with a screaming baby.
Downside was the inadequate car seat situation. We had assumed that an adequate fitted car seat would have been in the car and were pretty much left to get on with it with a very old style strap in seat, which was disappointing as we had booked specifically for travel with a 10 month old.