It’s a great car hire place and the pre registration really speeds things up - we upgraded as realised we needed a bit more space and the team were able to offer me a great car at a really good a... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieBristol Airport A38 Roundabout, Bristol, BS40 9UU BRISTOL, ENGLAND, GB
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Lees wat reviewers zeggen
Extremely good customer service. I had an emergency flight to catch which takes off at 6am and have to be at the airport by 2am. I called the branch and they were really helpful to help me drop the ca... Toon meer
Bedrijf heeft geantwoord
**AVOID!!!** Added hidden fee after booking for early flight key drop off (£45!!). £1500 deposit held for 28 days AFTER returning car, be careful if using a debit card! On pick up, Baby sick on rear s... Toon meer
Bedrijf heeft geantwoord
Thank you once again to Drivalia Bristol for providing me with a Clio automatic for the last 47 day's. Always an excellent service together with very pleasant staff to deal with. See you next month... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Drivalia UK - BRISTOL AIRPORT
Geschreven door het bedrijf
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contactgegevens
Bristol Airport A38 Roundabout, Bristol, BS40 9UU, BRISTOL, ENGLAND, Verenigd Koninkrijk
- 01275 402 150
3,5
Gemiddeld
216 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Simon at Bristol branch brilliant
Simon at Bristol branch was absolutely brilliant so helpful when my card payment wouldn't go through as I put wrong card number in !! he made a few phone calls and we got it sorted also gave us an up grade as car wasn't ready as they had been extremely busy !!,
6 maart 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very friendly and efficient staff
Very friendly and efficient staff
7 maart 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Bristol airport DRIVLIA
I arrived at Bristol to collect my hire car and Marco was so friendly and helpful. I wish all car hire offices had staff like him
4 maart 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
WORST CAR HIRE COMPANY I HAVE EVER…
WORST CAR HIRE COMPANY I HAVE EVER DEALT WITH!
Booked a car from Bristol Airport.
You cannot use the shuttle bus, you have you walk out of the airport and cross the busy A38 to get there.
Once I arrived, in the dark to a cabin in a dark car park, there were several people already waiting. I was eventually told to scan a QR code and complete a long check in process, with poor mobile reception, making it very difficult and frustrating.
I was then told that I was late collecting the car, so the category of car was no longer available and I would have to pay a further £350 in order to proceed with my booking.
Although I arrived to check in within the time, they do not take into account the time you wait and then take advantage of you being stranded, to make you pay more money.
The original cost of the car I hired was £158.59.
Many reviews say the same thing, being told you have to pay more and it is a total scam.
I declined NOT to pay more and got an Uber to my destination, but was without a hire car and with no refund.
I WILL NEVER BOOK WITH THEM AGAIN.
11 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Like used car salesmen
Like used car salesmen. Told my car had been given away, and that I would need to upgrade my car as my car size/category was no longer in stock. After I pushed back , I was told they had my orginal car. Hate to think how many people get caught out on this and paying extra.
6 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Genuinely the worst customer service I…
Genuinely the worst customer service I have ever had at the Bristol airport office. They are rude, unhelpful, tried to give several of us dirty cars, argued about visible scratches on the car (I took my own video). I’m used to car rental cowboys but these are the very worst
2 maart 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great customer service
1 maart 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
First time hirer with them at Bristol…AVOID
First time hirer with them at Bristol Airport. 15 minute walk in the rain and across busy roads to get there. One desk working, computers not working. Waited 1hr 15minutes to get a car. Staff member trying to force excess insurance on me repeatedly (despite telling him I had it numerous times). Gave him DVLA code but insisted I relog in and show him on my phone. Windscreen wash was empty (not a drop). On return access was blocked and had to park car down the road..grumpy green motion man wasn’t happy. Disappointed and disgusted at this car hire company.
Further to a response from Drivalia I would point out that this rental was made in the UK through Economy Car Rentals, using UK transaction and I can confirm our rental was with Drivalia UK Bristol Airport where we received abysmal service.
19 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear Customer,
We’re sorry to hear that your experience did not meet your expectations and appreciate you bringing this to our attention.
Upon review, it appears that your booking was made through Drivalia Italy rather than Drivalia UK. To ensure your concerns are properly addressed, we kindly request that you log your review with Drivalia Italy so they can investigate the matter.
If possible, we would also appreciate it if you could remove this review, as it relates to their services rather than ours.
Thank you for your understanding, and please don’t hesitate to reach out if we can assist further.
With best wishes
Drivalia UK
Its a 7-8 minute walk from the airport
Easy to pick up and drop off car.
Vehicles always have been very good.
26 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
AVOID THIS COMPANY AT ALL COSTS. (SCAMMING BASTARDS)
will never use Drivalia again and i would advise anyone thinking of using Drivilia to choose another rental company. I booked a small car for 4 days picking up from bristol airport at 1.30pm on the 14/2/26 at a cost of £63.00 our flight was delayed by 35 minutes and by the time we reached the Drivilia office it was 2.45pm we were then informed that the car we had booked and payed for was no longer available and we would have to accept an upgraded car as there were no other cars available despite the yard being full of cars of varying sizes. we were also told that we would have to accept the higher rate of insurance for this new car. the total cost of this new rental cost £340.00. which is more than 6 times the original cost. this company needs to be seriously investigated by trading standards
14 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Amir was great
Amir was great. Upgraded me. Very friendly. Great service
14 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fantastique service Amir
14 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fantastic service great prices and so…
Fantastic service great prices and so easy to book and use. Very helpful staff.
14 februari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Most definitely the worst car hire…
Most definitely the worst car hire company I’ve ever used.
The car had high mileage for a rental car and the battery went completely flat twice due to an issue with the radio module being faulty. The premises are a good 10-15 minute hike along a main road and dual carriageway. There is no courtesy bus. Terrible if you have a lot of luggage or are travelling with children. (Fortunately I wasn’t.) The agent at Bristol airport was rude, arrogant and rather ignorant even to the point of saying “I’m not being rude but…!” The customer is never right in their eyes.
It’s worth paying the extra and using another rental company. What made it worse was the fact that I’d booked through an agent called Stressfree Car Hire!! Never again.
(I would like to add that the agent Marco was very polite and attentive and this review is not directed at him.)
31 december 2025
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Drivalia staff are reliable and helpful
Collecting the car was simple and straightforward. When we were returning the car,(also straightforward) we expected that we should have to walk to the airport, but because I have mobility issues, the depot manager drove us there. I would commend your manager for his kindness and would also recommend Drivalia as an excellent car hire company.
29 januari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid Drivalia
We arrived just under an hour late, at the Bristol airport office, to collect the car. Delay beyond our control, de icing of aircraft in Amsterdam, when no information was,given despite being already onboard. By the time we were served it was over an hour . We were told the category we had booked was no longer available, we would have to pay 250euro for an upgrade. Very unsatisfactory and unprofessional responses from the young man on the desk, almost rude.
We had no choice but to pay, we contacted Drivalia over a week ago to complain, no response.
Unethical and unacceptable behaviour.
We have never had such a negative experience when renting a vehicle.
Never again with Drivalia.
25 januari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
The Branch at Bristol Airport horrendous
The Branch at Bristol Airport is a good 15 mins walk away from the airport..it does not have a pick up service as advertised...on the day that I tried to pick up my booked car a little late I was met by a very surly and arrogant receptionist who gave the name Ahmed
His attitude was wholly unhelpful saying the car i booked was gone and that if I want a car it will cost me an extra £245 (original was £145) as I had booked through an agent I could take it or leave it.His demeanor and attitude was the most obnoxious I have ever received from someone who is supposed to be "customer facing"...such a shame .I went to Avis and they showed the complete opposite DO NOT USE DIVILIA BRISTOL AIRPORT!!!!
26 januari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Avoid at all cost!
Horrendous customer service avoid this company at all cost. The attitude of one particular member of staff was appalling. They were unhelpful and rude to say the least. All they had to do was change the named driver but said this couldn't be done (even though it could be) but of course for another £600 they could sort something out!! They then accused us of being rude & that they had explained everthing to us 100 times so couldnt be bothered to assist further! If that isnt being rude I dont know what is! Strange that the customer infront of us also complained about their attitude & non existent customer service only to be told they were rude when they certainly were not. The customer infront of us had arrived late to pick up his car due to his delayed flight. Only to be told he had to pay an extra £200 because they had to now give him a different car!! USE THIS COMPANY AT YOUR PERIL!
26 januari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
**AVOID!!!**
**AVOID!!!** Added hidden fee after booking for early flight key drop off (£45!!). £1500 deposit held for 28 days AFTER returning car, be careful if using a debit card! On pick up, Baby sick on rear seat (had to personally clean), rude to previous customer, called them a d*ck in Italian (cazzo). Informed no shuttle available both ways, (apparently always the case)!!!. **AVOID AT ALL COST**
1 januari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Staff are always polite & very helpful
Staff are always polite & very helpful.
I use Drivalia every few weeks and they alwayss give me an upgrade. Cars are clean and reliable. No problems at all.
Highly recommended.
Cliff Hope ( Ireland)
18 januari 2026
Review zonder uitnodiging
Antwoord van Drivalia UK - BRISTOL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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