Drivalia UK - BRISTOL AIRPORT Reviews 

Simon and his team were superb! My flight was delayed and they attended to me after hours, amazing service!

They were able to upgrade the car I booked which was also a massive help!

We would definitely use Drivalia again and certainly recommend extremely highly!

Making hiring a car a pleasurable experience

Relaxed efficient service, polite and informed.

1. Shuttle transport? No. They do not have this service even though the broker promised me this service (Carjet)
2. They do not track the flights or do not know how to. They rang me when I was in baggage reclaim to tell me they were calling me a no-show and that I was due at 3:30. I responded, but that was my take off time, we left on time and I have arrived on time. He shouted at me for being late.
3. The staff are rude, probably thick or missed the training day
4. They do not recognise the insurance we bought from the broker as being adequate and wanted to charge me £500 for their insurance (2 weeks cover)
5. I will never use Carjet or Drivalia ever again even if my life depended on it
It started bad and just got worse.

Shocking Service , booked a car for hire for my friend and he turned up and couldn't get the car . So cancelled the booking and now they tell me I cant get a refund as it was pre paid .

Never use these Cowboys !!

I booked a Fiat 500 as I was on my own and doing urban driving and Devon lanes. When I arrived at the Drivalia depot I was told I was getting a 9 seater minibus. I said I really didn't want it but was told in a very off hand way that it was either that or nothing or I could walk all the way back to the airport and take the shuttle bus to the Silver Zone and see if another company might be able to get me a car. I had appointments so just couldn't take the time and risk not getting another car (which I had fully paid for). I was also told that I would have to pay £1,500 on my credit card which would be refunded after a month or pay £35 which covered the same thing but not refundable. I opted for this as a month is a long time to have money outstanding. The man behind the counter was unprofessional - scruffy and not particularly helpful or polite - and the vehicle wasn't fully cleaned inside and I found someone else's hair ties on the floor. The fuel gauge was just over 3/4 full and I was warned not to bring it back with any less. On your own it's quite hard to judge as you can't see the tank gauge on the dashboard so I overfilled and am annoyed I gave them about £20 extra fuel. The Renault Traffic itself was quite nice to drive BUT absolutely huge. This affected my day because parking was so difficult. I was just so relieved to get it back to the depot. In itself this is just a scruffy yard and it all feels pretty down market. In the past I have used Europcar at the Silver zone and have never had a problem in a dozen hires. They are efficient, professional and I always get the vehicle I want or an equivalent size. My advice is to stick to the proper rental places in the Silver zone and avoid this one. Not happy at all.

Smooth and friendly service, I’ll use them again

I have used Drivalia for the past couple of years when I come to Bristol as I live in Spain. I am a 76 year old woman, who lives in Spain and Drivalia has no restrictions on my age,which is great as most car hire companies have a restriction age of 75yrs. The Manager Simon could not have been more helpful, picking me up from the airport and taking me back on my return, even though there are major works going on in the airport. Their service is excellent and every time I come to Bristol from Spain to visit my family, I do not hesitate to Hire a Car from Simon, the Manager at Drivalia Bristol Airport.

Great service. 👍

Spent an hour waiting for our car. There was an issue for every single person in the queue. The man behind the desk was quite possibly one of the most rude, surly and unpleasant people I've ever encountered in a customer service environment.

App: Unreliable for check in. Kept bugging
Bristol airport pickup : shuttle service not available. Long walk outside airport on unsuitable paths for roller-case. Unhelpful staff at check in. Big deposit required and kept for 4 weeks. Obscure information about damage to car and list not provided before leaving. “just take a video” they advise. Different car from that chosen at booking and no explanation.
Gatwick drop off: chaotic. No one to take keys. Office overwhelmed by line of people checking in. Eventually found someone, who said all was ok but did not receive drop off confirmation for over a week and deposit held unnecessarily for 4 weeks so I couldn’t use my credit card.
I rent a car several times a year and won’t use Drivalia again

This was my first time using Drivalia, and I am totally disappointed with their customer service and staff attitude. I booked to return my car at 5:30 AM for a 7 AM flight, but no one was there, and calls went unanswered. After waiting over an hour, I learned from another customer that there was a code to open a door and drop off the keys—something I was never informed about. I missed my flight, rebooked, and later returned to complain, only to be met with dismissive, unhelpful staff. Absolutely terrible service. I would never recommend Drivalia to anyone.

I booked a VW Arteon for a very good price. Low and behold and as my expectations of, too good to be true, unfolded. No Arteon, they said it was in the workshop! Instead we we offered a massive 4x4 V6 pick up which wasn't an option as we needed to be able to park the car in the city. Our only other option was a smaller car which in itself was OK but not what we wanted. The staff were friendly and one said I would be getting a refund which never arrived. Many emails later and two months and still no refund and no answer to any of my mails. It was a scam all along as I don't believe they ever had this car.

I recently booked a car to collect from Bristol airport and return to Birmingham airport. I had such a positive experience and want to thank both locations. I needed to call the two offices and both picked up the phone and were super helpful. All very easy from start to finish and at a competitive price. Thanks all, I’ll definitely use your service again.

Excellent service from the guys at Bristol Airport. Very friendly and helpful. Easy to deal with and efficient. Good value car hire, will use again no issue. Thank you

Long term hire with the guys up at Bristol Airport - Amir and the team did a great job communication was good everything explained clearly and pick up and drop off quick and easy.

Very helpful, can do enough for you and professional

As an over 70 customer, I was delighted to get such a competitive quote. Fully comprehensive. The staff at Drivalia Bristol depot provided me with a sat nav equipped basic car and took time to explain how to set it up. The whole experience was very easy, unlike some previous hires. I will return again!

After booking and paying online (with rentalcars), I arrive to find out that there is more to pay, not once, but twice. First, the extra payment for dropping off in a different place (this was not mentioned when paying, only in the email after paying) and also, since I didn't have a "credit card", only a "debit card" I had to pay the extra insurance provided by Drivalia, which came to twice the cost of the actual rental! No mention of this when paying (eg - "only credit cards accepted - not debit cards) or any sign that the overall costs would triple if I didn't have one. All this was painful, but the unpleasantness and lack of clarity or helpfulness of one of the guys (Simon) in Bristol was exceptional. Drop off in London was however very smooth - thanks guys!