Drivalia UK - BRISTOL AIRPORT Reviews 

After booking and paying online (with rentalcars), I arrive to find out that there is more to pay, not once, but twice. First, the extra payment for dropping off in a different place (this was not mentioned when paying, only in the email after paying) and also, since I didn't have a "credit card", only a "debit card" I had to pay the extra insurance provided by Drivalia, which came to twice the cost of the actual rental! No mention of this when paying (eg - "only credit cards accepted - not debit cards) or any sign that the overall costs would triple if I didn't have one. All this was painful, but the unpleasantness and lack of clarity or helpfulness of one of the guys (Simon) in Bristol was exceptional. Drop off in London was however very smooth - thanks guys!

The branch is not on the airport and certainly not a 10 min walk from the terminal as claimed. It's a good 15 - 20 min walk before you even consider luggage. They claim.to be on airport and do not offer transportation

Very friendly and co-operative staff at the Bristol branch. Amir was very helpful and courteous. However the excess is very high if you go for the cheapest option

Total scammers. I seriously would not use this company as they will charge you extra when you return the car- despite its appearance. They charged me 100 to re- fill the car but it wasn’t empty in fact it was 85% full. This was justified with 30 for fuel and the rest admin fee. Disgusting behavior and his last words were that next time I should get insurance. So maybe if I had paid their excess they wouldn’t have made up other reasons for me to pay. Totally unprofessional service and basically cowboys (no offense meant to cowboys). These guys are the worst.

Got a better car than expected!
Drove it without a problem, well served and all questions answered.
Thank you.

Great car. The guy In the bristol office is really friendly and had great customer service skills. Thanks for the great service everything went smoothly

ATTENTION ARNAQUE de vente forcée. je suis en litige avec eux.
c est simple, au moment du retrait de la voiture :
- soit vous prenez leur option d'assurance ( ça m a couté 25O euros supplementaire)
- soit vous perdez votre location. donc 200 euros.

c est donc de la vente forcée.
il pretexte une histoire de carte de credit/debit sur laquelle on peut pas faire d'empreinte. ... au pays du cashless et des banques c'est etonnant. dans le monde entier j ai pu faire des empreintes de cartes.
mais surtout, aucune option alternative n'est proposée ( c est pourtant possible : site dedié de caution, transfert bancaire...)

I recently rented a car from Discover Cars for a pick-up at Drivalia at Bristol Airport Dec 28th 2024. The Drivalia IT system was down. They couldn't give me a car (booked, paid for and checked in on-line in a very tortuous, shaky online process). The IT system seemed to have impacted many branches in the UK including the head office? It took me 4hrs before I sorted out my own alternative and picked it up. I understand that IT glitches can occur - but having no backup process, no idea of timescale for the problem and no ability to help was incredibly frustrating. I have to say that I have no beef with the guys in the office as they were stuck with a poor process to follow. But the customer experience was very poor.
I am also very concerned about the safety of very confidential documents required for the online check-in.

Edit: I have now seen the reply from Drivalia. I had raised this issue several days earlier on their portal - and even now - still have heard nothing.

Found the lubricant oil and repair indicators on the second day of renting from Drivalia Heathrow Airport, went to Drivalia Bristol Airport, they refilled the lubricant oil and relieved my worry straight away for free, staff are friendly and helpful, very good customer experience 👍

Due to our plane arriving late,we contacted Amir,who volunteered to stay to help us,above and beyond the call of duty,on a rainy friday evening,so helpful with booking and got us going in a fiat,which was a clean good driveing car,with all mod cons,and on return dropped us back to airport,it is people like Amir that make a good company even better and should be well praised for his dedacation to his job,we will be recommending you company,to people needing a car in Bristol and esp Amir,
Thank you

Those guys were just great! I had hired a mini van to be picked up at Bristol airport. However when I landed I got a call saying the van was not available (broken). The situation could have been really unpleasant with me having to ask a refund to the hiring broker and find another van last minute. However when I suggested I could get a state car, with similar space in the back, instead they were open to it and found me one as substitute. It served me as well as the van and some more. When delivering the car back I was a little passed the allocated time (due to circumstances beyond my control) and again, another, two guys in the office were super accommodating and kind. Overall a great experience, thank you.

My flight was due to arrive after their office closed so I was concerned about the pick up, but it all went exactly as they described it would (quite a relief as it was 2am!) The car was much bigger than I'd asked for which was a nice surprise. When I returned it, the check process was friendly and brief and I didn't even get charged for doing extra miles (which I thought I had). This is the second time this year I've used Drivalia at Bristol airport and I will definitely continue to use them. Thank you especially Simon, for being so friendly and quick.

Very impressed by Drivalia. I had prompt, friendly and helpful replies to my emails. On arrival at the car rental office the staff proved equally friendly and efficient, and no pressure to have extra insurance. We had no problems with the car during our trip and on returning it in the pouring rain Simon very kindly gave us a lift to the airport. We couldn't have hoped for better service.

Our experience with Europe Car was disappointing, particularly at Belfast International Airport. However, we received exceptional service from Drivalia Hire Car, specifically from Tony at the Belfast Lunch. He promptly addressed our concerns and provided us with a great deal on a rental car. We highly recommend Drivalia and express our sincere gratitude to Tony for his assistance.

David (from Venezuela) was brilliant but the car let them down. No shuttle bus in storms at pick up & drop off. No reply to emails before or phone calls & SMS during rental. One headlight & broken wipers made it hell to drive in storms. Faulty tyre pressure warning was a worry. Worst rental in 25yrs of ex-pat renting for septuagenarian female! I have already contacted you through manage my booking with a review & you're still asking me to do so 6 days later!!

Thank you Amir for making a stressful morning much easier for us!

It wasn't communicated that we needed a credit card

On arrival we were told they would charge us an extra £90 due to using debit card

I have used many hire companies and this has never been policy of any over company

Amir was very helpful in helping us out with some logistical issues before we collected our car from Bristol Airport, and he was there to meet me when I returned the car.