Drivalia UK - BRISTOL AIRPORT Reviews 

Drivalia are great!! I hired a "Renault Captur or similar" with them for 4 weeks. I was actually given a Peugeot 2008 and it was excellent. The customer service is exemplary! I was greeted by David who was friendly, helpful, and made the collection process as easy as possible (which was massively appreciated travelling with my 14 month old baby). Then when I returned the car it was so straightforward. Bo-Daisey was also extremely helpful, friendly and made the return process so quick and easy. I highly recommend Drivalia!!

Staff were very friendly (Mila and David). They gave us a couple of options to choose the car from. We took an electric car in the end, and they were very helpful at explaining charging options in the UK.

A day before rental I lost my creditcard when picking up they would not accept the card of my wife with same name and address. Only solution was an insurance being more money then the whole rental fee for a week! So finally I could cancel free of charge thx to carrental.com and make a new booking at Europecar and what a difference in location, helping and solutions. I do not blame the employee as he was helpful but was not allowed except from offering very expensive additional insurances. That is what poor car rental companies do always and why I hate a lot of car rental companies so much!

As this was my first time hiring a car. it was very easy to do and you get lots information about your booking. You also get directions how to get there from the airport.
Easy access to the keys as there in a key safe so you don’t need to worry about what time to get there

Able to accommodate us last minute and very friendly and helpful

I rented the car through the website of Easy Jet when I booked a flight to Bristol.
Picking up the car at Drivalia near Bristol Airport was quite a longer walk then stated in the email. For the rest everything ok. But………..then what happened. I got a parking fine in Glastonbury (of course my own fault, I was not aware I did something wrong) but after more than 2 months I got an email from Drivalia about this and that I had to pay 60 pounds for the fine and 55 (!!) pounds for administration fee to Drivalia. What a disgrace. I emailed Easy Jet but of course they “could not take any responsibility” since I rented the car from Drivalia. I think to charge 55 pounds for administration cost is way too much. Anyway finally I have paid the amount because I want to get rit of this. But I will never rent a car neither with Easy Jet or Drivalia.

Easy, quick, good value.

Amir was very friendly and very efficient. Pick-up and drop-off went smoothly. Dragging our siutcases over the pebbled carpark was a bit difficult. Driving out of the car rental without the help of a mirrow was a challange because one cannot see the traffic approaching from the right.

Achtung: Trotz gegenteiliger Aussage auf der Hompage existiert KEIN SHUTTLE zum Flughafen. Lapidare Antwort: zu Fuß 10 Minuten. Zum Glück war noch EIN Trolley im Angebot.
Da dies die zweite negative Erfahrung mit diesem Unternehmen ist werde ich in Zukunft von einer Buchung Abstand nehmen.

System for dropping off the key at Bristol airport was terrible. Car park was in complete darkness, not a single light in operation. When the drop box system wasn’t working (after it reinstalled itself) there was no answer from the help buzzer and no out of hours number to call. As a female on her own at 3am this whole process was incredibly unsettling. This combined with the over priced insurance they insisted had to be taken out if you don’t have a credit card. I will not be using this company again.

Amir was the person who dealt with us on arriving to pick up our car. Despite hot weather, and a customer in front of us, he was welcoming, warm, and assured us he would be with us shortly.

He looked after us in a cheery manner and made the experience of getting our car (which was fine in every way) a pleasure.

Amir at the Bristol airport drivalia took the time to help me connect my phone to the hire car as that's normally something I struggle with when getting a hire car. Thanks Amir!

Simple and easy collection of our vehicle. The staff member, Bo-Daisy, was extremely helpful and courteous.

Hemos tenido muy buena experiencia con esta empresa. Nos dieron un coche nuevo de forma rápida y profesional. Amir nos explicò todo muy bien y muy amablemente. En la devoluciòn Milagros fue encantadora atendiéndonos siempre con una sonrisa a pesar del calor tan horrible que hacía.
Muchas gracias

Amir great! Thanks. We’ll repeat.

When we returned our hire car we found Amir at Bristol very friendly and helpful.

Easy walk from the airport and a quick pick up process. Amir was very helpful.

Company still running the old-style pressure tactics to take their insurance despite me having already bought full insurance with my booking, simply because I did not book directly with them.
Either I pay up thousands of pounds in a deposit, or take out their insurance for 'just' £170 for 4 days hire.
Absolutely not worth the stress and will be back with the more traditional hire companies where the price you book is the price you pay.

update: Eventually got a refund - so i've given an extra * - personally i believe thats due to trust pilot not drivalia. But at least it prompted a (favoiurable) response.booked through easyjet. Drivalia overcharged me for excess mileage by 100 miles approx £30. They recognise its their mistake and said they've submitted my refund request. Over a month later - nothing. I can't re-log or chase just going round in internet circles. I can't work out if they are incompetent or charlatans, making it almost impossible to get a refund. AVOID DRIVALIA AND BOOKING ANY CAR HIRE THROUGH EASY JET (they've been next to useless too)

I arrived in Bristol airport having somehow booked Drivalia car for the wrong date! It was a bank holiday but, no problem, Gill was great and sorted it all out quickly and efficiently. I use Drivalia often this year and have had a good experience with them in Gatwick and Bristol.