Drivalia UK - MANCHESTER AIRPORT Reviews 

AK, very professional, very helpful explained everything very clearly and made the process very smooth. Excellent.👍

Rahat was very kind while I was in the renting process

Rahat at reception was amazing, the transfer from the Airport took an hour and a half, but they helped.

Rahat was very helpful and such a lovely guy. I will definetly be recommending them.

Ryan at the Manchester branch was fantastic! Had us checked in and in the car in no time at all ! Great customer service ! Thankyou

Really happy with the service we received. Ryan went out his way to make everything as easy as possible. Big thanks and see you again.

Excellent service from Ryan Jones at the Manchester Branch.

I recently hired a car from Drivalia at the Manchester Airport (Ringway Trading Estate) branch and had a really poor experience with their fuel policy. Although my contract was full-to-full, the car was only about ¾ full when I collected it. I even took a time-stamped photo because it didn’t look right.

When I filled the tank before returning the car, it confirmed that it had not been full at pick-up. I raised this with the manager, who told me I “should have just returned it ¾ full” even though the contract clearly said full-to-full. He also admitted that this approach benefits the business because most people will just refill the tank completely.

In my opinion, this is a misleading and unfair practice that ends up costing honest customers money. If you’re renting here, make sure you check and photograph the fuel level before you drive away.

I’ve asked for an apology and reimbursement for the missing ¼ tank of fuel, but based on the response I received, I wouldn’t recommend this branch.

Immad was brilliant best person I've ever come across renting a car was so accommodating and the way that guy explains everything so thoroughly he is an asset to your company. Will definitely rent again from Drivalia Manchester

Great service by Immad excellent will definitely hire again

Great service from Ryan! He saved our family trip. We appreciate his patience and willingness to help.

During my rental, I received a parking fine. When I returned the car, I informed the employee who confidently told me that Drivalia immediately pays parking fines upon receiving them, using the deductible. This was clearly misleading.

In reality, the fine wasn’t paid at all. Instead, it arrived at my home in Belgium long after the rental, and because of the delay, I was obliged to pay twice the original amount. As if that wasn’t already unacceptable, I then received a letter from Drivalia’s bailiffs demanding an additional £60 “administrative fee” for handling the very fine they failed to process in the first place.

The communication was atrocious, the service was nonexistent, and the entire situation was careless and irresponsible from start to finish. I left feeling taken advantage of and completely ignored as a customer.

I cannot stress this enough: avoid this company. My experience was a disaster, and I wouldn’t trust them with a rental ever again.

Everything was great, had a quick and smooth experience. Ryan was especially very helpful with our vehicle. Would definitely rent again 👍

I don’t review car hires until the process is finished and the car handed back with no surprises. Which was today. Very impressed with this operation in Manchester. Key point, no driving round the airport when dropping with risks of being fined for being in the wrong lane, they are just outside but close. Picked up quickly on landing, shuttled 5 minutes, paperwork easy (read the mail though and get your stuff printed). Ryan sorted us what we thought was a very good deal and we were able to familiarise ourselves with the car under cover (storm Claudia was doing its worst). Nice car, but with the usual NCAP 5 star safety nanny stuff that all new cars have to have. You get used to it. What really impressed was the drop off, just parked behind a car being washed, the damage report (clear) was done almost before we’d unloaded the cases and we were in the shuttle and to the airport in 10 minutes. Which was about an hour earlier than we’d guessed. Nice people, pleasant, polite, helpful. Email to complete the process received soon after. Highly recommend and will use again.

Rahat was an absolute professional and provided a service that made me feel comfortable with my choice.

I have been using this company for many years & have always received the most professional, helpful & pleasant attitude from the staff in many different locations, & today I met Raf at Manchester airport who has gone out of his way since I reserved my car hire to make sure I had the best car for my requirements at the best rate, thankyou Raf, I will certainly be contacting you again for my next car hire.

I traveled to England to visit a dying friend who was lying in a Hospice. The pick at Manchester airport was quick it was around 11 in the evening when we arrived at the Dravidian office. The guy at the office started with the paperwork he asked me if I wanted the excess Insurance which I didn’t as I had already bought another one when it came to paying he said he couldn’t accept my Credit Card as my name wasn’t on it which wasn’t true my name was on the the card the white colouring had faded but not completely but he wasn’t having it and said if I wanted the car I would have to pay for the excess insurance and that I could pay this with a Debit Card all of a sudden ( they don’t normally accept a Debit Card) here I was eleven o’clock at night with my back against the wall and he was forcing me to pay this excess Insurance because he couldn’t see my name on the card which wasn’t true , I also have two other cards from the same bank both Also with my name on them both Debit cards just to prove that the Credit card was mine. He wasn’t interested he just wanted the 348 Pounds for the Insurance it all stunk to high heaven. I had no other option but to pay or I would been stuck there. A disgrace. Giving the car back was no problem and I was given a prompt lift back to the airport.

Peter Savic