Dr.PAWPAW Reviews 

Amazing customer service.
Ordered and did not receive my parcel. Karla at customer services tracked this and was very quick in ordering me a replacement.

I bought a tube of pure paw paw blackcurrant flavour lip balm and I need to tell you I have had a very painful mouth .this stuff is fabulous my skin is already starting to heal . I had bought so many different things before nothing has ever worked so fast and it looks like a lip gloss and tastes really nice ………also home bargains sells it half price than anywhere else

Excellent service, responded to my enquiry in less than 24 hours.

I bought a product on a flight and had a slight issue with it. Contacted Dr Pawpaw via email, had an immediate response and they sent me a replacement. Excellent customer service

Had a complaint about the nozzle of the 7 in 1 styler but Jessica Watts of the customer service dept helped me great. Such a nice and kind woman. They’re gonna send me a new one.

Amazing customer service! After an initial problem with the packaging of the product, I genuinely could not believe the quick response and fantastic customer service provided by this company. They have been amazing and it was all dealt with within a couple of days.
Very happy customer, will definitely buy from them again. Thank you so much!

I purchased a Dr PawPaw 7 in 1 hair treatment bottle. Unfortunately the pump that dispensed the spray became faulty. I contacted customer services and received a response very quickly. Sarah apologised for the faulty product, explained that a new design had been manufactured and posted me a replacement bottle. Excellent customer service.

Faulty packaging appears to be a common issue with Dr.PAWPAW balms - I had 2 of the red tinted balms split after a couple of uses. I emailed customer service and Jessica was so helpful - replacements were dispatched straight away.
I won't stop buying the products - the tinted balms and overnight balms are holy grail products for me, but I hope they relook at the packaging soon.

Jessica was amazing at responding to my enquiry in regards to my order.
Rapid response is the only way to describe the customer service from Jessica.

Excellent customer service received by Jessica over the past few days. I have had issues with the pumps on 2 of my 7-in-one hair treatment bottles. Jessica responded to my email very quickly and is sending out replacement pumps for my bottles. Would highly recommend the product and the company for their customer service.

Great customer service, easy to navigate website and very fast delivery. Couldn’t be happier, will definitely be ordering from Dr Paw Paw again and I would highly recommend their website and products to anyone.

I bought first time from Dr pawpaw when received the items some had leaked and I emailed to raise the issue and I got a response literally in a few minutes and the next day a replacement was sent
Can’t wait to try the products and leave another review xx thanks

My gorgeous PawPaw lip balm had a highly unusual manufacturing defect. These things happen occasionally but the customer service response has been fantastic. I had a response just minutes after raising the issue and a replacement product is on its way. Thank you Sarah - THE most responsive customer service experience I have had in a very long time.

Contacted customer service via email regarding an issue, it was dealt with very efficiently.

Great customer service from Sarah after two tubes split. Always use Dr Pawpaw for nails, hair, lips, spots etc.

Had to ask for a replacement pump and this was sent to me very quickly. Good service.

I always use Dr Paw Paw and find all their products to be of good quality however I have just purchased the Shea balm at TKMaxx which is very gritty and has made my lips really sore. I have contacted Dr Paw Paw and today Katie has emailed me to say they will send a replacement balm out. Really good customer service from Katie who was most helpful. I however would still like them to have the faulty product back to see what is wrong with it.

Delivery fast. Very cool packaged. Great value product with so many benefits at a low price. Exceptional customer service. Queries answered promptly and friendly. I would have no hesitation in shopping again with seller and definitely recommending them to family and friends. A great shopping experience. 👍🎖️😃

It’s not often nowadays that you get such good customer service as Dr Pawpaw. It matches the quality of their products. I had a query and they were prompt and polite, and resolved my issue. Well done, Dr Pawpaw.

Went To use the overnight lip balm , Room temperature wasn’t particularly cold probably 18/20°c Went to squeeze some out the top to apply and quite a percentage of a tube squirted out as a thin ribbon from a defect on the seal of the bottom of the tube. All over my hand & my bedding, et cetera. Nice product letdown by poor packaging and annoying as wasted just hoping will wash out of bedding