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Beoordeeld met 5 van de 5 sterren

I have ordered several times from the Dvor app and the shipping is usually next business day or two. After that, I am at the mercy of the shipping company, NOT Dvor. They have good prices on some it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Good to great pricing on quality products from a vast array of manufacturers. Once ordered the time between making the purchase and the shipping notification seems a bit of lead time, on the one ha... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

I lock my cards after a purchase, for some reason DVOR charged at shipping, didn’t respond for 24hrs to my reply of rerun the card, which resulted in a delay. Still do not have possession and it’s be... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered the Nitecore P23I flashlight, it was an easy and fast order. I do wish DVOR would sell more products to folks in WA state. I understand their concerns about being sued but other companies th... Toon meer

Bedrijf heeft geantwoord

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4,2

Goed

TrustScore 4 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,2

Alle reviews

(3.801)

79 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

You have to know how to shop at Dvor

You have to know how to shop at Dvor to have a good experience. You HAVE to look for expected shipping times. If anything is more than a couple weeks out, it's hard to trust. Also, look around and make sure they have the best price on an item. They often do, but not always. Finally, $10 flat rate shipping is...expected, not the best but not the worst. I agree that they should lower their free shipping threshold to $99 or even $200. I would likely buy from Dvor more often.

9 maart 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Shipping and bad policy

The selection and pricing is quite fair. For the snails pace of shipping, it ought to be free after $99+ purchase. Also, I tried to order an upper receiver, and they wouldn’t ship it to my state even thought there is no law restricting shipping of non serialized parts. I didn’t get a call asking if it could go somewhere else or even that it was canceled either. I call customer service too see if we can change the shipping address to my other in a different state, they said no we have to cancel and re order. No big deal. Go to re order and of course, out of stock. Moral of the story, I do love Dvor and order all the time. If possible, lower shipping rates would be great, and state/ local shipping restrictions would be great if listed in the description

31 januari 2024
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Greetings! We sincerely appreciate your business and thank you for your feedback. We truly value our customers and enjoy hearing about their shopping experiences with us.

While we regret that this particular order did not work out as planned, our support of the 2nd Amendment is made undeniably clear by the products we offer. We are one of the few online retailers who never stopped offering completely legal products based on public or political pressure. Due to the nature of our business, certain items are subject to federal, state, and/or local laws which may limit our ability to accommodate sales of such items. Dvor makes its best effort to ensure that it remains current on all laws and regulations as applicable. We are committed to making sure that we abide by all applicable laws with every order that we receive. For more details on our compliance policy, please check https://www.dvor.com/domestic-compliance-policy.html.

We hope you’ll continue to support us in the future for all the products we can legally offer. If you have any further questions or concerns, please do not hesitate to reach out to our Customer Care team. Thank you again!

Beoordeeld met 4 van de 5 sterren

Shopping at Dvor

I've been shopping at Dvor for many years, and found it mostly reliable with many products to find that I enjoy. From hunting, shooting, camping and everyday life.
My only issue is product availability, when a product is placed on back order( is not available after 30 days), they should be more pro-active and offer to cancel the order. This may allow a customer to actually go back to another item they would have choose at the great value the site provides.

14 maart 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great Selection

DVOR always has a great selection of gear for hundreds of platforms. I always check with DVOR when searching for an item as they usually have what I am looking for. I gave DVOR a 4 due to the fact shipping takes too long. I know DVOR can't control the USPS but DVOR should offer faster shipping options. Their pricing is mid to high and I would like to see more free shipping options. I have never had an item lost or damaged in shipping and I will continue to use them in the future.

9 januari 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Stop using DHL! I will give a 5 star rating if you do.

The DHL/USPS shipping method is the worst shipping method there is. It is a lot faster if you drop DHL and use USPS directly.

12 maart 2024
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Greetings Santiago! We are truly sorry for any delivery delay that you may have experienced. Please note that our Value Shipping method uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. To find this information and more, please see the Shipping Policy section of our website (https://www.dvor.com/shipping-policy.html).

We value our customers, and appreciate you for taking the time to provide us with this feedback. We hope that you will continue to choose to shop with us in the future. Thank you!

Beoordeeld met 5 van de 5 sterren

Ordered a five round magazine for one…

Ordered a five round magazine for one of my rifles. It was one of the first times I've seen that mag on sale for a reasonable price, so it was ordered on January 28th. It arrived at my mailbox on February 9th. That amount of time was OK with me. The mag was in perfect shape and should give me years of service.
Nice job, Dvor!

9 februari 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Good sell prices and products. Very slow shipping

All orders I have placed with Dvor have been extremely slow being shipped or the used shipper is extremely slow. Even when stated the item would ship in 1-2 days, it inevitably would be a week or more. The products are always as advertised and sell items are a good value. I recommend Dvor if you aren't in a hurry to receive the ordered product. As of this writing, I still haven't received the shipment even though I've been asked to review the product and service.

9 maart 2024
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Greetings! Thank you very much for providing us with your feedback.

We sincerely apologize for any shipping delay that you may have experienced. Please note that with Value Shipping, the time in transit is 5-14 business days. Keep in mind that business days do not include Saturday, Sundays, or major holidays. To view this information and more, please visit the Shipping Policy page of our website (https://www.dvor.com/shipping-policy.html).

If you would like to discuss any specific order(s) with us, please do not hesitate to contact our Customer Care team. We can be reached over the phone at 1-847-513-6211 (or toll-free at 1-800-504-5820), Monday - Friday, between 10:00am - 6:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.dvor.com/contact-member.html). Our hours of operation for Live Chat and email matches our phone hours of operation above.

Thank you again for taking the time to leave us a review.

Beoordeeld met 3 van de 5 sterren

Extremely delayed shipping, but good customer service

They are normally pretty good about meeting the predicted shipment dates. This time, they missed some of them by a long shot. Because of this, it would've been a 2 star rating. However, after calling and speaking with a rep, they did send out the portion of the order that they had on hand, not charging any additional for the two separate shipments. That earned them a star back. I just wish that it hadn't required a call from me to kick off that process when items were already a month late from their predicted shipment date because they were waiting for the last item on the order to come back in stock.

12 februari 2024
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Greetings Zak! We are sorry to hear that we did not meet your expectations with this latest order.

In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately, though, those estimates do not guarantee the item will be delivered to us in the timeframe provided due to several factors that are outside our control. We do our best to update the ETA when we get new information from our suppliers, but that can also mean the date may change frequently or not at all if we cannot confirm a date from our suppliers.

We appreciate your feedback and hope that you will choose to shop with us again in the future. Please do not hesitate to contact our Customer Care team if you have any additional questions. Thank you!

Beoordeeld met 3 van de 5 sterren

Shipping is hit or miss

Shipping is hit or miss. Prices are competitive, however, they are usually higher if they are not throwing some kind of (fake)sale.

21 januari 2024
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Greetings Dylan! We are sorry to hear of any possible shipping issues that you have experienced. If there is anything that we can investigate for you, please do not hesitate to contact our Customer Care team so that we can look into this further.

We can be reached over the phone at 1-847-513-6211 (or toll-free at 1-800-504-5820), Monday - Friday, between 10:00am - 6:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.dvor.com/contact-member.html). Our hours of operation for Live Chat and email matches our phone hours of operation above.

If needed, the Shipping Policy page of our website may address some of the questions or concerns that you have. Please visit https://www.dvor.com/shipping-policy.html for more information.

We hope to hear from you again soon should you need further assistance. Thank you!

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