Dyson Reviews 

New generation of Dyson products just does not last. The design of the filter does not make sense. They clog easily and cleaning is much harder. The filter needs to be changed way more often than the older version. I use the vacuum regularly. I had version 8, lasted 8 years, and version 14 lasted one year, and then I had to replace most parts. The plastic breaks so easily. I would not buy a new one again. Not worth fragment of the cost.

Sold a “Brand New” Dyson Airwrap — But Sent Me a Used One Instead

I purchased a brand-new Dyson Airwrap and was shocked to discover the unit had clearly been opened and used: damaged packaging, scratched attachments, and signs of prior use. I provided Dyson photos and proof.

Dyson acknowledged the issue and approved an exchange, but refused to expedite anything — even though this was their fulfillment mistake. Their “solution” was making me wait around 15 days for a replacement. That’s completely unreasonable for a premium-priced product.

The frontline rep was empathetic and tried to help, but Dyson’s policies are rigid and customer-hostile. Instead of taking accountability, they made the process slow, stressful, and dismissive of the situation — especially frustrating since this purchase was tied to my gender-affirming self-care journey.

I ended up requesting a refund and taking my business elsewhere. For a company selling “luxury” products, Dyson absolutely failed to meet even basic standards of quality control and customer care.

If you expect new to actually mean new — and expect a company to correct its mistakes reasonably — be very cautious buying directly from Dyson.

Worst experience. Ordered twice from their website but they cancelled the order and sent a payment link thats not working. Reached out to support, after hrs of wasting my time , they recommended to visit their store. Worst experience & customer service ever.

I waited for 1.5 months and I am still not getting the machine. Their “experts” are not helpful at all. Don’t ever buy from Dyson.com. Their Canada operation has total ruined the brand.

The Dyson warranty program is not functional and is very frustrating. A broken part on my vacuum has not been resolved after 8 months of trying by email and phone to get a replacement part. They don't respond to emails and make the phone process so complex that it's not worthwhile. This will be the first and last Dyson that I purchase.

I would give zero stars if I could. It was supposed to be a Christmas present for a important person. However, Dyson cancelled it for me without asking me. I didn't get a shipping confirmation after made $670 payment after three weeks. So I called customer service twice, and they kept telling me it would be shipped soon. And then they suddenly cancelled the order. The customer service told me that because the payment didn't go through. They said they could give me a new Boxing Day deal for reordering. During the reordering process, the phone got cut off. Then they told me that it was wrong, and they could offer another price. Customer service asked me to reorder the next day. However, when I called the next day, they told me I had agreed to the original price, which I hadn’t. I also asked my bank why the purchase didn't go through. The bank agent told me the payment had been approved. Overall, Dyson's customer service is a joke. they put me on hold for over 1 hour many times and they lied to me, Very unprofessional.

I see I'm not the only one disgusted with Dyson's products and "customer care" which is an oxymoron. Almost two years ago I bought a Dyson Gen5Detect which broke after several months. Despite my describing the problem they sent me a new battery which did nothing. Eventually they replaced the whole vacuum but the head broke almost immediately. They then claimed to have sent me another new vacuum, but it never arrived. When I panned their service in the Customer Satisfaction Survey they contacted me to say they pride themselves on customer service - that's a joke. By this time the part was no longer made so they promised to send a newer model, that was 8 months ago. Calling their service line is an exercise in frustration since it's in India and they have a script that is guaranteed to keep you on line for an hour, after which they've put you on hold numerous times, only to find that nothing can be done. If you're thinkiing of buying a Dyson, put your money in a pile and burn it, at least you'll get some warmth for a few seconds.

What an appalling excuse for “customer service” Dyson have. From being told my payment isn’t processed because it is an issue with my financial institution to being told that the payment will process once the order is ready to ship. Not to mention I was told my account didn’t exist when I was literally logged into it staring at my order on the screen. The issue wasn’t entirely resolved but I was tired of repeating myself and having to provide the exact same information that I had given 5 minutes prior. I was told to just wait for my order, which I will some more. But if I’m not provided with updates on shipping within the next few days then I’ll be cancelling. There is absolutely no way I want to have to go through that level of poor customer service again. Absolutely terrible service, stay far away!!

Can we do negative rating? I just spent 40 minutes going nowhere with a customer service rep to not be able to order a product because they have a bug in their checkout process that hasnt been solved in a week although we're in the middle of black Friday...
It takes ages to get an answer and even if you get one, it will just be a waste of time as you won't get what you ask for in the end.

I purchased a Dyson hair dryer which was quite expensive at 800$. Within 6 months it started flashing it was not working. I was told to send it for repairs, which I did. They sent it back to me still broken! With no explanation! What a waste of time.

My vacuum broke after 9 month.

I have had the most frustrating experience with Dyson and I will never order from them again.

I never received my original order or the replacement order. Both packages were marked as “delivered,” but I did not receive anything. I provided Dyson with all the information I had, including a police report, and asked them to look into the issue seriously.

Instead of helping, Dyson kept repeating the same script that Purolator showed a “proof of delivery.” The signatures on the POD do not match mine, and I clearly told them that, but they refused to investigate further. They denied a refund, denied another replacement, and basically blamed me for a delivery failure that was completely outside my control.

I expected a premium company like Dyson to stand behind their customers, but they were unwilling to take any responsibility or even escalate the case properly. Their customer service is slow, unhelpful, and extremely disappointing.

After this experience, I will never purchase from Dyson again.
If your package goes missing, don’t expect Dyson to support you. You’re on your own.

I purchased a Dyson V15 Detect for over $1,000, and less than two years later, it stopped working. Dyson replaced it once, but the replacement now has the exact same problem. Despite acknowledging the initial defect, Dyson refuses free repair or replacement, claiming the issue isn’t a manufacturing defect, and expects me to pay $400+tax for a part that’s out of stock. For a premium product, this is unacceptable. Consumers deserve durable products and honest support. #Dyson #ConsumerRights #QuebecLaw

Called Dyson as my vacuum is still under warranty. They don't have my needed part with no ETA. So I said I want a new unit then. It's under warranty and you have no idea when my part is coming. "oh actually we do have the part , you'll get it in 2-10 business days" 2 wks later I still never received . Why you ask ? My order was cancelled ! Without anyone telling me. Been waiting and waiting but they cancelled . why? They actually don't have the part.... hmmmmm ok. I want a new vacuum then as originally asked for. " sure, we don't have it tho. Call us in a week." Such a bloody run around !

I’ve always loved Dyson products and own several, but this experience was a huge letdown. I bought a $1000 vacuum from Canadian Tire, and it broke after just two uses. Dealing with Dyson support was frustrating — three calls and over an hour later, they still wouldn’t process a return. Thankfully, Canadian Tire stepped up and exchanged it, even though they didn’t have to. Dyson, take notes.

Bought a new Dyson v15 in May 2024. Currently not working (cutting out after 2 seconds) so I’ve been emailing back and forth trying to figure out next steps since it’s still well covered under my REAL warranty. Once I sent them my proof of purchase invoice, stating I bought it in May 2024, they sent me back an email falsely saying I bought my Dyson in late October 2023, which would make my supposed “warranty” expire in a week. Ever since receiving this email from them, I have been ignored. Suspiciously, it’s been two weeks with no response to several of my emails (they were very responsive before sending purchase invoice), I assume they will only respond when my “warranty” is expired and deem any replacement parts not eligible under warranty. This is completely fraudulent. To say I am angry and disappointed is an understatement. AVOID. AVOID. AVOID.

They do at least have customer service, but when I have contacted them three times about our latest vacuum (we have many Dyson products), there was such a language barrier with the foreign call centre, that I gave up in the end. And the product, while it has excellent suction, has nooks in the head that mean that when swapping tools, dust comes out on the floor etc. I can't believe this wasn't picked up in beta testing. I think my loyalty to Dyson is finally over.

If you’re considering Dyson – save yourself the headache. Their products die prematurely, long before you get your money’s worth. The Dyson Chinook store is a complete disaster – hands down the worst customer service I have ever experienced. Staff are dismissive, unhelpful, and seem more interested in making excuses than actually solving problems.

And don’t even bother with the so-called Dyson repair shop – it’s a joke. It’s either closed when you go or impossible to reach, which makes it completely useless. So when your overpriced vacuum inevitably breaks, you’re left with a dead machine and no support.

Dyson loves to market themselves as “premium,” but the reality is cheaply made products backed by appalling service. Avoid at all costs.

While I was happy paying the price for having good looking hair, the time came where the batteries need it replacement. NOBODY is UAE, Dyson shop, jumbo electronics helped, they said to me is time for an upgrade. While the device is cordless, if the battery life is below a level, you cannot use the device plugged…as will always switch off. On my opinion is not worth to invest soo much in a device that you cannot use use it only for few years!

Manufacturers should find solutions, this is not a disposable device, with shelf life. I really want to change those batteries and I don’t have an option!

I went online to purchase a "Dyson V16 Piston Animal Absolute + Dok cordless vacuum"
The website offered me a 10% discount if I agreed to receive text promotions, so I agreed and received the discount code to apply at checkout.
During checkout, I applied the code and the site told me the code was "successfully applied" However, the total didn't reflect the discount. I called them and was told that it only applies to older products but not this one.,
Nowhere on the website or at anytime did they inform of this. A lot of time wasted and frustration due to what is clearly a deceptive business practice.
I didn't buy the item and they lost a sale over $1,000, and a future customer as I have no confidence in the integrity of this outfit. Thanks for reading.