Dyson Reviews 

Bought a dyson vacum for $1349.00 plus tax's. Wasn't worth the money. Customer Service was very poor and seem like who every you talk with was program or was reading a script. Endless hr on the phone lot of frustration and most of all time waste. The same as the money so buyer be ware not a happy camper. Thank you Wally

Do not buy a Dyson Supersonic Hair Dryer.
Tried for 3 days to get the hair dryer serviced under warranty. Each time over 30 minutes. I think the person on my chat was answering several people at the same time because there would be 5-7 minute break between replies. Finally received the return label. Called Purolator to pick up. Noticed that the return and deliver to were BOTH my home address. Got back on with Dyson Canada. 22 minutes later (after being in queue) finally received a new label with the correct return address. Had to reschedule purolator pick up. This whole thing took almost 2 hours of my time over 3 days to use my warranty. The on/off switch was intermittent. I do not recommend Dyson.

Purchased Dyson from Amazon Ca. Tried to register machine, Dyson site would not accept serial number. Uploaded photo of serial number and photo of receipt from Amazon and engaged in 2 lengthy online chats. Still no verification of the machine for warranty. Now have 2 case numbers. Nobody seems to know anything.

Dyson cyclone v10. Had the unit for less than 24 hours the red ring broke off the first time we tried to empty it. Initially customer service told me it was my fault for mistreating it, and they were not gonna cover it under the warranty until I told him that I wanted to return the machine in that case Then “let me talk to my supervisor” and he came back and said they would cover it. Cheap badly made parts and who needs to start their day with an argument and time wasted at some stupid call centre.

A typically incompetent Canadian company with even worse customer service. Do yourself a favour and steer clear.

Would give a zero star if I could but then would not be able to leave a review.

Called the chat line to get them to either repair our upright vacuum or send in for repairs. The power bar/brush was not working, it looked like a bearing had broken and the beater bar would not turn. The moron on the chat line wanted to do a troubleshooting process which was pointless as we had already done that and since it was not working it was irrelevant. Then the idiot said that any parts would have to be paid for even though there was a year left in the warranty. We have had previous machines sent to the repair depot or were shipped replacement parts on numerous occasions and this was never an issue. It seems like they farm out this chat service to someplace in Timbucktoo or elewhere. We have owned Dyson vacuums for close to 20 years but this is the last one - absolutely non-existant and dismal customer service to say the least.

Worst customer service. Bought a $900+ vacuum, for parts to be broken within a year and a half. Back and forth emails with poor communication and not going anywhere. phone calls are dismissive. Their website literally says they’ll cover parts if its under warranty if broken but customer service does not honor that.

Bought this vacuum so we don’t get headaches for a few years but its been quite the opposite.

DYSON SUCKS.

As a professional cleaner, I can't recommend Dyson for my clients any further. Quality has gone down significantly and the returns process is long and drawn out with multiple emails and pictures sent. Save your money, buy a different brand, and you can get 2 or 3 replacements for the cost of 1 Dyson.

I spent 75$ on an awkward gap tool only to find out it barely differs from the regular gap tool AND it doesn't work. It could not suck up the lint in the gap beside my dryer. When I called customer service, they said it didn't have the suction because it doesn't have "electrical impulses". Representative confirmed that I could not expect it to suck up the dryer lint!! Waste of money but unfortunately I'm over the 30 days.

My air purifier-humidifier stopped detecting water tank after 1 year. I have to contact customer service 4 times. They told me that the service is scheduled and I should receive a shipping label shortly, but that didn't happen. The most annoying part is that the agents copy-paste the same messages and suggest me to sell-back my broken machine to get % off and by a new one. It's ridiculous! How could the company expect me to buy a new device if my old one broke just after 1 year, moreover having such a terrible service for such high price!!!
That was definitely my last purchase from Dyson.

I own 2 Dyson animal canister vacs and a Dyson air purifier. I've been pleased overall with them except the roller heads seem to wear out but dyson replaces them without any hassle for free within the warranty period. The air purifier has no issues. They are the only vac that handles long dog fur without it clogging the head roller. Suction is excellent but not as good as I would had hoped for. Still it's far superior to other makes in that regard and build quality. Its why I own 2. Customer service is simply the best. No hassle, no hoops to jump thru etc to get a part or repair. They trust their customers 100%. They will send parts or pay to return it for repair. Even will send a box to ship it in. They are costly but a 5yr no hassle warranty makes Dyson good value.

Been a long time Dyson customer.
Product quality has continuously gotten worse. My 90 day old vacuum has been usable ~4 weeks...the rest of the time is waiting on parts to be sent, or now a box to be sent to return it and we are going on three weeks (I live in Toronto ...massive purolator centre just down the street from me).

Today was literally my 8th call. asked to speak to a supervisor as i realize first line customer experience can't do too much outside their process. Right off the start of the call tone was dismissive, was very 'you just have to wait'. I had to ask him to be the one to take ownership and follow up on this and keep me informed as I can't keep calling back, repeating the previous 7 calls, etc.

All responses are directly from scripts. "oh i understand how this can be frustrating, very sorry. however you have to wait"
Even in situations that are CLEARLY gone very very wrong they still wont' budge from their scripts. The laughable part, the IVR says 'Iconic Customer Service'..... it is exactly the opposite. Clear text book example or using empty words and promises does not mean customer service.

STAY FAR AWAY and go with more reputable brands.

I am very disappointed with my Dyson experience. My Dyson Airpurifier Humidifier + Cool broke last fall (2 years old and second unit as the first one broke right away). The part I was told it needed was on back order (for over 10 months). I had a back and forth with Dyson and no help was offered. I ordered the part once available and it still didn’t work. I ended up throwing the product in the garbage. I also had a terrible experience with the dyson vacuum. I went through 3 in the mater of 5 years. I switched to a shark and it functions great. I will never buy a dyson product again. At this price point, I expect much better a product and better service

On 20th May 2025, I purchased a Dyson v15B Detect vacuum cleaner through your refurbished section for $621.49 — a considerable expense for me. Unfortunately, when the vacuum arrived, I was immediately dismayed by three issues:

1. The unit was dirty and clearly used, not cleaned or restored to “like-new” condition, as one would reasonably expect from a Dyson-certified refurbished product.
2. There was no instruction manual included, which made setup and operation unclear and challenging.
3. Most critically, the essential trigger guard component was missing, rendering the vacuum unusable for me due to my medical condition.

I had Googled this model specifically and found several answers saying it did indeed come with a trigger guard.

I contacted Dyson support immediately, expecting a solution, only to be flatly refused a refund. This was shocking, especially given the defective state of the product. I was not made aware at the point of sale that Dyson Canada offers no return option on refurbished items, which is a significant and unusual policy when compared to other respected companies such as Apple and Dell — both of which have allowed me to return refurbished purchases within 30 days.

Had I known of this no-return policy, I would not have proceeded with the purchase, particularly for an item of this price and importance. As a long-time admirer of the Dyson brand, I find this experience incredibly disappointing and far below the standards I expected.

I then wrote a letter and sent it to 4 separate, known, Dyson Canada email addresses, which was sent on the 7th of June. I have received no response to my email whatsoever, although no bouncebacks either which means the addresses are being deliverd to. I am very disappointed in the customer service and all I require is a refund which is due.

Terrible customer service, unfulfilled warrenty promises, junk product that barely lasts a year

I am extremely frustrated with Dyson's refund process. I returned my Dyson robot vacuum on April 21, 2025, and today, May 8, 2025, marks 14 full working days since the return was received. Despite this, I have still not received my refund.

I have contacted Dyson’s customer service three times, and each time, I was told that the warehouse had received my item and that I simply needed to wait. After waiting the full period specified in their refund policy, I reached out again, only to be told by a representative that I would need to wait another 2–3 days.

This is completely unacceptable. The refund policy outlines a clear timeline, which I followed, but I am now being asked to wait even longer without any explanation. This has caused unnecessary delays and frustration, and I feel misled by Dyson’s team. I am very disappointed with how Dyson has handled my return and refund process.

Dear Dyson,

You have lost a customer for life. My Dyson V8 Absolute serial number W2R-US-SJE1782A

I have been a 15 year Dyson Customer having purchased one cannister vacuum and three battery stick vacuums. The initial suction and reliability of the stick vacuums is impressive… until you hit the the end of year one. This is when things start to go wrong. We have two different locations where we use two Dyson stick vacuums and we spend an equal amount of time at each location. On average, our Dysons are used 15 minutes per week, primarily hardwood floors so we are not using the powerhead. With all three battery vacuums, the units start to go into a “pulse” mode, where it is almost like the unit is starved of “air” and then they simply shut down. Dyson website and YouTube all confirm that you need to ensure that filters are cleaned and there is no debris or impediments in the assembly. Finally after this happening with our third Dyson, I decided to put in a warranty claim. THIS WAS THE START OF THE WORST EMAIL EXCHANGE AND CUSTOMER SERVICE I HAVE EVER RECEIVED. Seven emails from Dyson, all from different people, all advising me what I need do, even though my information to them covered this off in detail. They will do everything that they can to not provide you with their contact information for a warranty department.
DO NOT BUY A DYSON STICK VACCUM. IT WILL FAIL, YOU WILL NOT GET CUSTOMER SERVICE AND YOU WILL BE OUT AN EXTRAORDINARY AMOUNT OF YOUR HARD EARNED DOLLARS.

THANKFULLY I PURCHASED THIS ITEM AT COSTCO SO I WILL BE ABLE TO RETURN IT. I WILL NEVER PURCAHSE A DYSON PRODUCT AGAIN.

I have several dyson floorcare products as I own a cleaning business. When I need to replace parts that are under warranty, they're never in stock for replacement. Their process for repair and replacement is backwards, they put your name on an email notification system to notify you when the item is in for replacement. When you call them back to get the part replaced they say its unavailable and out of stock just as it was in stock. Instead of them just sending it out to the customers waiting on replacement when it comes back in stock. Their warranty is only 2 years for cordless vacuums and their parts break so easily so you are lucky if you get a couple months to use the vacuum with all the working parts before the warranty expires. I asked them to extend the warranty or refund me since the parts will never be in stock and they said that is not possible as their system cannot do that. Be very wary of this company and their fancy warranty packages.

Very disappointing experience with Dyson

I had a terrible experience with Dyson. One part of my vacuum broke after only a few uses. They didn’t have the part in stock and asked me to return the whole vacuum. I sent it back, but without warning, they sent me a different model that was $200 cheaper.

The customer service is extremely poor — they can’t solve even simple problems and communication is terrible. In the end, I still haven’t received my vacuum back. Very disappointed and would not recommend.

Well, where do I begin? In 2007, I bought a Dyson DC07 upright vacuum for $500, and it was love at first suck. I mean, it really sucked— in the best way possible. I loved it so much, I’ve kept it around, even though I’ve had to replace the hose twice (once with the original Dyson part, and once with a generic part that still somehow works). Fast forward to 2022, and after much convincing, I finally talked my husband into upgrading to the Dyson V11 Outsize. It was bigger, fancier, and more expensive, but we were sold on the idea of it lasting as long as my old one, so we figured it was worth the investment.

Enter last month: I turn on the vacuum and… nothing. It just stops working. Just like that. So, I did what any reasonable person would do: I took apart the Motorhead to see if I could fix it. Spoiler: I couldn't. It’s dead. So, I reached out to Dyson Canada. After a brief chat, they informed me that they didn’t have any Motorheads in stock and would “contact us when they get some.” Great! I’ll just wait a few days… or weeks… or months… Except here I am, 1.5 months later, still waiting with no call and, hilariously, their website doesn’t even list the part anymore.

I’ve spent HOURS trying to find a replacement, even resorting to contacting Dyson USA, but surprise, surprise, they don’t ship to Canada. I’d be willing to drop $200 on a new Motorhead just to get my $1,100 vacuum back in action, but nope, here I am with a very expensive, very useless dust collector.

Dyson, I’m disappointed. For years, I’ve been your biggest cheerleader. I recommended your vacuums to everyone. But now, my fancy new vacuum is collecting dust— which is ironic because, you know, it’s supposed to remove dust, not accumulate it. So, Dyson, I think it’s time we parted ways. You’ve turned my once-beloved cleaning machine into just another heavy, overpriced paperweight. I’d say I’m sorry, but my vacuum can’t even pick up the pieces of my shattered expectations.