Easternwestern Reviews 

Tuesday, I called Volkswagen West Edinburgh (Fort Kinaird) to order a part for my Mk. 4 Golf. After describing it very specifically on the phone, giving my vehicle registration for an exact part match, the VW parts department told me they could definitely order it in for me by Thursday. The part in question was a handbrake cable return spring that clips onto the return lever at the rear caliper. Thursday morning, I called VW just to make sure the part had arrived (after all, it would be an over 60-mile round trip for me to VW), which they told me it had, and that I could come anytime to pick it up. When I got there, I was told to wait at their seating area, which I did. Eventually one of their staff comes to me holding something that resembled nothing like the part I needed, so I described with clarity to him the part I had ordered via phone, which was all agreed upon with their parts department. So he went away. Sometime later, he comes back with a Diagram drawing depicting the various parts of a rear caliper... This was somewhat worrying, given ANY half-knowledgeable generic garage mechanic would know exactly what part I was describing, but to him I must have somehow been talking in Cantonese. After going away and coming back with diagrams and making me wait a couple more times, he tells me,"Oh sorry, we don't sell that part individually, you'll have to buy a Whole Brake Caliper"! I ask to speak with a manager. Eventually (now they've wasted Half an Hour of my time, not including travelling), some other guy comes (presumably from the parts department), weilding the same diagram, only to confirm they did not in fact have the part for me that they said they had, and also telling me to buy a f**king caliper. Having established that VW customer service is utterly S**t, I decided to leave, as it was clear they are only good at selling New Cars, and ripping off their customers by trying to sell them things they don't need (everyone knows they overcharge for servicing and repairs anyway). So lesson here is; NEVER go to Volkswagen for anything, unless you want to get ripped off. I ended up getting the part I needed off the internet, Not from VW.

Both my wife and I have Lexus 450h models and they are the best cars we have ever driven. I was thinking of changing mine and so I contacted Lexus Newcastle (where we bought our cars originally), Lexus Glasgow and Lexus Edinburgh. They gave me an indicative price for a trade in value and then Lexus Edinburgh invited us through from St Andrews to a VIP weekend on August 24th and 25th, 2019. We went through with our Standard Poodle, Molly, on the Saturday. We were greeted by John, the Sales Manager, with whom I had been speaking over the phone and he invited us into the showroom and said we should also bring Molly. Sarah very kindly brought a bowl of fresh water and a treat for her, which was a lovely touch!

We were introduced to Garry, who was to be looking after us and he was delightful. John asked me what colour of car I was looking for and I said, "Anything but black or white!" We walked among the cars in the gleaming showroom and there, in the middle, was this big, black beast - a Lexus 450h with Sport Pack. It looked sensational! We were being shown the interior when this elderly Chinese gentlemen went past, clearly interested. I said to him, "Sorry it's sold!" John and Garry thought this most amusing and half an hour later, I had bought the car. We met Scott, the Dealer Principal, Salesmen Stuart and Michael and Theresa and Sarah brought us food and drink. They were all charming and made it a wondrous customer experience. I cannot recommend the team at Lexus Edinburgh highly enough. Lisa, on Reception fielding all the calls is extremely pleasant and efficient and I get my new car on Friday, 6th September. Can't wait!!!

Ordered a VW Touran with Barnetts of St Andrews on 3 August 2018 and still not delivered and its February 2019 now.
On VW Website it still shows at stage 2 of 7 stages which means they received order but have now got the parts or built it yet. I have complained to dealership and VW but got nowhere. Barnetts only suggested i should cancel the order but gave offered no alternatives.
Spoke on phone to senior advisor Russell at Motability who was useless. He only gave reasons for delay because of engine regulations, which i already knew. He offered no suggestions for help and passed buck to VW. I have no vehicle and to wait 6 months is unacceptable. I cant start part time work or travel. I asked if they could help to get any suitable vehicle temporary or permanent but he said not possible. This so called charity should be seriously investigated as there is no alternative for disabled people and Motability are not doing their jobs properly. No help whatsover. I have contacted my MP for help. The CEO should resign as he is not worth the salary. This charity should be helping people not causing frustration and depression and sitting on their hands refusing to help or get involved. Why were Barnetts not honest with me about delivery times? They advised it might be longer than the usual 12-16 weeks but i never imagined it would be more than 26 weeks. I also said i would take any suitable vehicle but again they havent suggested anything.

I had a car service and MOT yesterday at this branch. The service was exemplary and I was kept informed at every stage of the process. I would have no hesitation recommending Easternwestern.

Western Toyota Cameron Toll
Great care for my Toyota Prius, 10k service was due so they arranged to collect car from my work and carry out service. Car was washed, hoovered and returned later the same day. I took out maintenance plan so all costs are covered too.
Couldn't ask for more

I had an excellent experience purchasing my new car from Fort Kinnaird branch. David Selkirk was a great salesman, never pushy or looking for a sale. All in all I am very happy with the fantastic advice we received. He even opened up the showroom over the holiday period so I could view a car.

These guys have awful customer service. I tried to buy a car from their BMW dealership in Newbridge, even paid a deposit, but having paid the deposit they kept my £500 and never returned my phone calls.

I went in after a couple of days of no phone calls and tried to cancel my order but they convinced me it had been a minor blip and all was sorted now.

After TWO WEEKS of no phone calls being returned I went in to cancel my order and the sales manager said that since I HAD MESSED THEM around(!!) they would keep my deposit money.

I know the legal bull says that they are allowed to do this, but I have never had any other dealership do this, or mess me around so much. I sent them a letter which their sales manager Victoria responded to by email, saying she would sort it out. Then nothing. Nothing. and more nothing.

These guys put ten promises on their website, in my dealings with them they failed to meet any of the promises that were applicable to my dealings with them.

My only comfort is that my car is due a service soon and these guys will not be getting the business.