This was our second purchase of an Ebac dehumidifier The first one (18 months old now) works very well and really 'sucks' the moisture that builds up over winter in the stone walls of our house.... Toon meer
Bedrijf heeft geantwoord
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Ordered replacement carbon filters for dehumidifier online via their website, easy to process and pay. Arrived quickly and tracked and used DPD (my best rated courier provider). Item (pack of 3) fit w... Toon meer
Bedrijf heeft geantwoord
Quick reliable delivery, very helpful UK based staff on helpline - knowledgeable and polite. Very happy with dehumidifier purchased for my daughter’s damp flat. It’s working very effectively as is my... Toon meer
Bedrijf heeft geantwoord
The quality of the washing machine is excellent, delivery very good. The warranty and support is exceptional, thank you. Ordered direct from Ebac was easy, quick and included a discount making it a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Contactgegevens
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Verenigd Koninkrijk
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4,7
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8K reviews
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Happy with everything
Happy with everything - dehumidifier is good quality - was pleased with the discounted price. We've used it once to try it out & seems to be working well. We basically bought it for the winter months when our flat gets particularly damp. Hopefully it will do the job)
6 maart 2026
Antwoord van Ebac Ltd
Thank you for your lovely feedback. We’re really pleased to hear that you’re happy with your dehumidifier and that you were able to take advantage of a discounted price.
It’s great that your first use has gone well, and we’re confident it will make a real difference during the winter months when damp can become more of an issue.
Thanks again for your support, and we hope it continues to perform well for you.
Best Regards,
Natalie
Good sales and delivery process
Good sales and delivery process. Solid product but quite noisy compared to others we have had. Design is quite clunky.
6 maart 2026
Antwoord van Ebac Ltd
Thank you for your feedback. We’re really pleased to hear that you had a positive experience with the sales and delivery process.
We’re sorry to hear that the noise level and design didn’t quite meet your expectations. Your comments are important to us, and we’ll be sure to pass this feedback on to our product team as we continue to improve and develop our range.
We appreciate you taking the time to share your thoughts.
Kind Regards,
Natalie
Very happy all round
Good, quick delivery and great product. Bought for cellar that was just cold and slightly damp. It has changed the atmosphere in the cellar and because of the smart technology it is now not running all the time. It turns off when the tank is full so no worries about remembering to check it. Very happy and will be purchasing another for our upstairs for drying washing and avoiding condensation.
8 maart 2026
Antwoord van Ebac Ltd
Thank you for your lovely feedback. We’re delighted to hear that you’re happy with both the delivery and the performance of your dehumidifier. It’s fantastic to know it has made such a noticeable difference in your cellar, creating a much more comfortable environment.
We’re also pleased that the smart features are working well for you, helping the unit run efficiently and giving you peace of mind with the automatic shut-off when the tank is full.
It’s great to hear you’re considering another one for upstairs too perfect for drying washing and reducing condensation. Thanks again for your support.
Kind Regards,
Natalie😊
Very easy to buy direct
Very easy to buy direct, arrived within 2 days, and has been very effective in our damp village hall.
Slightly more expensive than some we'd seen, but being able to control remotely and monitor conditions has made that more than worth it.
9 maart 2026
Antwoord van Ebac Ltd
Thank you for your kind review. We’re really pleased to hear that you found the ordering process straightforward and that your dehumidifier arrived quickly. It’s great to know it’s already making a difference in your village hall.
We’re also glad that the App features are proving valuable and helping to justify the investment it’s great to hear they’re making a real difference in day-to-day use.
Thanks again for your feedback and support.
Kind Regards,🤗
Natalie
Really efficient company to deal with , great product and British Made !
I ordered the Ebac Powerdri 18 after a bit of research as I wanted a dehumidifier with the option to run with a tube rather than just a water tank to save having to keep going back to the property to empty the tank. It was easy to order and the delivery arrived two days later , So far so good the room it’s in is drying out well and runs quietly!
9 maart 2026
Antwoord van Ebac Ltd
Great to hear such a positive experience from start to finish
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the ordering process straightforward and that your delivery arrived promptly. It’s also fantastic to know the Powerdri 18 is performing well, helping to dry out the space efficiently while running quietly.
The continuous drainage option is a really convenient feature, so we’re glad it’s making things easier for you. Thanks again for your support and for choosing a British-made product.
Best Regards,
Natalie
Great product, fitting not so great
Great product. Nice big washing machine drum, 9kg size. Washes well. Paid for fitting and old machine removal. Great help from technical after sales when spin was noisy. The delivery guys had forgotten to level feet and hadn't locked them off. So fitting could have been better and hopefully EBAC will make sure they know to do that now. The helpline identified this as the problem very quickly. Once sorted the spin is really quiet. However we had to sort it so not sure the fitting was worth it as we had to drag it back out to sort it. Loss of one star because of fitting not because of the product.
6 maart 2026
Antwoord van Ebac Ltd
Thank you for your detailed feedback,
We’re really pleased to hear that you’re happy with the washing machine itself and that the 9kg drum and performance are meeting your expectations. It’s also great to know our technical support team were able to quickly identify and resolve the issue with the noisy spin.
We’re very sorry to hear that the installation didn’t meet the standard you expected. Your feedback is really valuable and will be shared with our delivery partners.
Thank you again for your honest review and for highlighting both the positives and where we can improve.
Kind Regards,
Natalie
Repair to washing machine
We were so impressed how quick we had a response to our telephone call regarding our problem with our washing machine. Malcolm the engineer turn up the very next morning and sorted our problem quickly . We would not hesitate to recommend the service and the engineer again if needed . Many thanks .
20 maart 2026
Review zonder uitnodiging
Antwoord van Ebac Ltd
Thank you so much for your kind words Lynn, 😊
We’re delighted to hear that you were impressed with the speed of our response and that Malcolm was able to resolve the issue with your washing machine so quickly. Providing prompt, reliable service is something we take great pride in, and it’s wonderful to know that this was reflected in your experience.
We’ll be sure to pass on your feedback to Malcolm he’ll be really pleased to hear it.
Thank you again for your recommendation, it truly means a lot to us. If you ever need assistance in the future, we’ll be more than happy to help. Have a great weekend.
Kind Regards,
Natalie🤗
Excellent product
Excellent product. Already had a cheap one which was just about useless. Really pleased with this, it dries the washing quickly and has kept the whole house dry throughout the winter.
5 maart 2026
Antwoord van Ebac Ltd
Thank you so much for your fantastic review Lorraine,
We’re delighted to hear that the product has made such a difference compared to your previous one and that it’s been helping keep your home warm and dry over the winter. It’s great to know it’s doing exactly what you need and making laundry days that much easier.😊
We really appreciate you taking the time to share your experience.
Have a fantastic weekend.
Natalie
It does what it says on the tin !!!!
28 februari 2026
Antwoord van Ebac Ltd
We love this simple and to the point 😊 “Does what it says on the tin” is exactly what we aim for, so it’s great to know you’re happy with your Ebac product.
Thanks again for your support.
Kind Regards,
Natalie
Antwoord van Ebac Ltd
Thank you for your feedback Chris, 😊 Great to hear your dehumidifier arrived on time, was easy to set up, and is doing the job perfectly. We really appreciate your support.
Kind Regards,
Natalie
One of the best products I have bought…
One of the best products I have bought for my home [Dehumidifier] - so good I've bought another one for my garage!!
Ebac has been really easy to shop with, they ship in really good packaging and speedily. The last shipment had an item missing, their Customer Services was right on it and dispatched immediately. The products themselves are of a high quality and had a positive impact on my home as soon as they were switched on.
7 maart 2026
Antwoord van Ebac Ltd
Wow thank you for such an amazing review, 😊 We’re delighted to hear your dehumidifier has made such a positive difference in your home (and now your garage too!). It’s also great to know you had a smooth shopping experience and that our Customer Services team could quickly put things right. We really appreciate your support and kind words.
Best Regards,
Natalie
Fabulous Dehumidifier
Fabulous dehumidifier. It even impressed my husband. We were surprised at the speed and amount of water it collects. Brilliant product.
6 maart 2026
Antwoord van Ebac Ltd
Thank you so much for the wonderful feedback, 😊 We love hearing how impressed you both are especially with the speed and performance. It’s great to know it’s making such a difference. Brilliant customers like you make it all worthwhile.
Kind Regards,
Natalie
Excellent quality and Service
Just recieved my second dehumidifier arrived next day delivery .
Beautiful looking really quiet machine with smart control .
Would highly recommend Ebac .
Customer service is excellent.... no long waiting for call to be answered and Binder is so pleasant and very helpful. Thank you .
18 maart 2026
Review zonder uitnodiging
Antwoord van Ebac Ltd
Thank you so much for your wonderful review.
We’re thrilled to hear that you’re enjoying your second dehumidifier and that it arrived so quickly. It’s great to know you’re pleased with the design, quiet operation, and smart controls.
We’re especially happy to hear your kind words about our customer service team Binder will be delighted to know she made such a positive impression. Providing helpful and responsive support is something we take great pride in.
Thank you again for your recommendation and continued support.
Best Regards,😁
Natalie
Excellent product
Excellent product - simple to operate, effective in removing humidity, easy to empty, very mobile and very competitive price. Would highly recommend
5 maart 2026
Antwoord van Ebac Ltd
Thank you so much for your fantastic review Jerry,
We’re delighted to hear that you found the product simple to use, effective, and great value for money. It’s especially good to know that features like ease of emptying have made a difference for you.
Your recommendation means a lot to us thank you for taking the time to share your experience.
Kind Regards,
Natalie 😊
Had bought before from ebac
Had bought before from ebac
From ordering to delivery is a breeze
3 maart 2026
Antwoord van Ebac Ltd
So glad to hear you’re a loyal Ebac customer Susan,😃 It’s great that ordering and delivery were such a breeze smooth experiences make all the difference.
Kind Regards,
Natalie
Technical support
I had some important questions about running my 2 Ebac dehumidifiers and where to place them etc I was also wondering about a unit to dry clothes with a tent/cover.
The lady I spoke to was so helpful and I felt very happy with the advice.
3 maart 2026
Antwoord van Ebac Ltd
We really appreciate you taking the time to share your experience,
😊 It’s fantastic to hear that you found the advice helpful and felt confident about running and positioning your dehumidifiers, as well as exploring options for drying clothes. Our team is always happy to help with any questions.
Best Regards,
Natalie
A brilliant machine
Bought a dehumidifier for our new home, just to clear the air of humidity. I have been shocked at the amount of water the machine has collected. A great product.
6 maart 2026
Antwoord van Ebac Ltd
Thank you so much for your kind words,😊
We’re delighted to hear that your dehumidifier is making such a noticeable difference in your new home and helping tackle the humidity so effectively.
Kind Regard's,
Natalie
Great service.Prompt delivery.Great…
Great service.Prompt delivery.Great item - very effective.
2 maart 2026
Antwoord van Ebac Ltd
Thank you for your lovely feedback Dee,
😊 It’s great to hear everything arrived quickly and that you're enjoying such effective results.
Kind Regard's
Natalie
So easy to Order
So easy to order direct which includes automatic registration for guarantee delivery as promised next day,superb dehumidifier very quiet removes so much moisture and the build quality is excellent control system easy to use plus app on phone is handy would highly recommend.also good price buying direct.
5 maart 2026
Antwoord van Ebac Ltd
We really appreciate your detailed feedback Peter 😊
We're so pleased to hear you found the ordering process simple and that your dehumidifier is performing so well. It’s great to know you’re happy with the quiet operation, build quality, and handy app too. Thanks for recommending us.
Best Regard's,
Natalie
Antwoord van Ebac Ltd
Thanks so much for your amazing feedback,
😊 We're thrilled to hear you saw fantastic results from the first day and that everything from delivery to warranty met your expectations.
Kind Regard's,
Natalie
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