ECS Tuning LLC. Reviews 4.559

These guys are fine if everything goes smoothly, but good luck getting any assistance when there are problems.

Two contact form submissions, a phone call/voicemail, and two times waiting on chat support for 30+ minutes - no return communication whatsoever.

In the past, one of my orders also came with a “free gift” that, once redeemed, turned out to be a scam tricking me into setting up an automatic renewal subscription without making that clear at time of redemption.

DO NOT BUY FROM ECS TUNING THEY ARE A SCAM,They lost my package in transit and refused to replace or refund me

Bought a set of water pump and thermostat (Bavarian Autosport) in 3/2025, not even 500 miles and the part/s failed and left me stranded. Purchased another set and had shipped to shop 176 miles from home. Parts were overnighted and installed. Drove 176 miles back home, and the following day car went into limp mode again with code 2e81 and 2e84. Just because you offer your lifetime warranty doesn't give you the right to sell shitty products that you don't stand behind. The customer is the one that foots the shop bill when your crappy products fail. I'm out $3k on replacement on both instances, went with FCP Euro for an OEM one, which I could've gotten from ECS Tuning, but i've had it. Been purchasing a lot of items from ECS Tuning, this will be my last.

The website is terrible- the company overall is very good. Every time I add my vehicle, once finished, it adds the vehicle to the search field for some reason and then finds no results.
Wrestling with adding the most important bit of information to the site is ridiculous. This is not new and seems never to get fixed. Since the business is online and depends on this, I don’t have any idea why it works so poorly.

Purchased some parts for my golf r , deliverey to Canada was fast , exchange rate was as expected, and no duties was a bonus, will buy from ecs again.. hopefully they can make their own golf r rear lower control arms soon 😊

They always have what I need. Great prices and sales too and Superfast Shipping.

The part I needed was available and it looks just like the original (except way newer, of course). Pricing was reasonable and shipping was quick. All around, a great transaction. I was really happy because I didn't think I'd be able to find the part I wanted.

On time and just what I needed to do the job!

Don’t count on them to refund you your money.
After shipping my parts back I received an email stating “2-4 business days” and after calling the customer service (once hung up on, second was zero help) now 13 days later I finally have an email saying it SHOULD take “3-5 business days”
Absolutely hilarious how far this company has fallen in the past couple years. I won’t be returning

Gave me an incomplete rod bearing kit, who provides engine oil and drain plug and not include an oil filter, and after that chatted with a customer service guy name Joe H. Who said was trying to help me and kept giving me part numbers and asking me if those part number would fit my car like i work there. And not really address the original error on the order which was my original question!

Ordered a part marked in stock from their website in June and still haven't received it in September (3 months later!), with the expected ship-out date getting pushed back an additional TWO months without warning. This is costing me a lot of money, and I would have gotten my part from somewhere else had I known there was an inkling of this possibility. The phone representatives assured me that they check on expected dates with their suppliers "every day," so the shipment date getting pushed out an entire two months without warning is absurd.

They also shipped me coolant without the proper HazMat labels. This is an extreme disregard for the environment and is highly illegal.

Zero communication from ECS about my issues. I have needed to bug them every step of the way to get anything accomplished.

Bought an item that got stuck during shipping, contacted ECS who said that I have to wait 1 month until they contact fedex and refused to issue a refund until tis get settled. The tracking number showed that the item was somehwere and did not change status for weeks but still they did not want to issue a refund knowing that it was not my fault. I created a Paypal claim and finaly got my money back. Now I tried to make an new order and noticed that it was "under review", to find out after calling them that they blocked me from using Paypal, debit or credit card, and was only to buy using Wire transfer? Sound like they blocked me from using any payment way that protect me (the customer)...
ECStuning is PURE GARBAGE.

Garbage, ordered head gasket kit to the wrong address on accident. Called and updated same day and they still sent it to the wrong address, their information STILL says it went to the correct updated address. There is a huge issue in the business departments if they can not keep track of their deliveries. It arrived broken and I tried to get a replacement sent out after sending pictures of the broken one still in package and they gave me a hard time wanting to return the broken one. They will go under eventually without a shift in business processes. Good luck if you order form here.

Replacing a clutch for e46 m3. Sent a new clutch with the incorrect parts. OK I guess that can happen. Getting them to back up their order was painful. At one point told me the company they received the clutch from was out of business so nothing they could do. Got them to agree to refund and another similar part but would not ship their part until after received the defective order. Finally returned the part and purchased for a better company. Tried to do there customer service review but even that didn't work.

My second time ordering from them, great prices and excellent shipping , delivery on time and great communication, I cited them to FCP Euro when they missed the delivery deadline. Thanks for a great experience

ECS Tuning is my trusted source of performance products for my Audi.

Consistent professional and friendly service from each team member that looks after me. Great pricing and quick shipping.

Extremely satisfied.

Keep up the great work!
Regards
Chris

Everything from waiting time frame and price wise was great except didn't come with installation instructions.

Easy to use and search for the parts that i needed. I like the kits they offer for some repairs.Great site to find hard to find items for my CC

First, great customer service. Good pricing on all German automobile parts. Usually has items in stock and provides a good warranty on parts.

As we say in the Military..

BLUF (bottom line up front) - paid for 1 day shipping, then they still only shipped it ground shipping.

I ordered parts on 9 Jul with an expected ship date of 15 Jul. And arrival date of 16 Jul. Once FedEx received my package, I noticed it was NOT 1 day shipping, it was only ground shipping. (ground shipping was a free option for my order). But I needed the parts ASAP, so I paid for the overnight option.

When I contacted ECS they blamed FedEx (accusing them of "changing the label"). Well, hopefully I will receive my parts 3 days later than expected. And of course, ECS did not offer anything for their shipping department error (that they finally admitted).
They only offered me the additional shipping fee they charged. I should have looked elsewhere! I will never trust them again.