Edenmoor Reviews 

1.813
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Good farm and great food Brillinat quality, fresh and also very well-packaged. - Of course, becuase of multiple factors you would expect to pay a premium. However including more ways/more ofte... Toon meer

Beoordeeld met 5 van de 5 sterren

Edenmoor are an exceptional company and being a previous customer of Pipers Farm I wouldn’t expect anything else. Good quality, good choices and, I believe animal welfare is paramount in their b... Toon meer

Beoordeeld met 5 van de 5 sterren

I found the service really good. I left something off my order by mistake and this was quickly rectified by them responding very promptly to an email. The chickens were just delicious and I would high... Toon meer

Beoordeeld met 3 van de 5 sterren

The quality of the meat is always excellent but the recent delivery was not up to standard as the dough balls and two sets of meat had defrosted in the box and we opened it as soon as it arrived w... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Slagerij
  2. Boerderijwinkel
  3. Viswinkel
  4. Diepvriesvoedingswinkel
  5. Vleesproductleverancier
  6. Vleesgroothandel

Geschreven door het bedrijf

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,4

Alle reviews

(1.813)

311 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I found the service really good.

I found the service really good. I left something off my order by mistake and this was quickly rectified by them responding very promptly to an email. The chickens were just delicious and I would highly recommend

13 augustus 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Disappointed- some items thawed

I know the weather was hot when I received my order but the sausages were thawed ( cannot refreeze) and the lamb steaks were also thawed. Not very happy.

12 augustus 2026
Review zonder uitnodiging
Logo Edenmoor

Antwoord van Edenmoor

Hi Eliane,

We’re sorry you were disappointed with your delivery.

Our insulated packaging is designed to keep meat within the required temperature range throughout transit, including during warmer weather. If there are any concerns with an order on arrival, please contact our Customer Service team directly so we can review the circumstances and help resolve the issue.

Best Wishes,
James

Beoordeeld met 4 van de 5 sterren

Good farm and great food

Good farm and great food

Brillinat quality, fresh and also very well-packaged.

- Of course, becuase of multiple factors you would expect to pay a premium. However including more ways/more often to get a discount (bulk puchase discunts etc.) would be welcome

- Was a shame to know that free delivery (no miniumum order value) is no longer offered for "premier tier" cutsomers. The £80 minimum order value for free postage seems a little excessive, especially for premier tier customers. Reducing the mimium value here would also be welcome

17 augustus 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Quality Produce

Easy website to negotiate. Great range. Delivery on time. Tried the first produce yesterday and it was 10/10.

I would have given 4 1/2 stars if I could. Half a mark off for being a little pricey but I suppose you pay for quality.

I will be a repeat customer and would highly recommend.

16 augustus 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

The food and customer service team are excellent

4-5 stars for the above but as soon as I saw DPD where delivering I knew trouble was ahead
My food arrived at about quoted time and I went in my home to unbox which is 15 foot from the door not 100 miles and low and behold aside of the steaks and chicken the sausage burgers and pork were all thawed out so instead of my planned bbq on Saturday night with family I had a unplanned one on Friday eating food I hadn’t planned on eating ,and had to go back out and replace the food I had to eat makes me reluctant to buy from edenmoor again to be honest as DPD are shocking at delivering food always comes defrosted

7 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

first time user

This the first i have brought from an on line butcher and will use these guys again . the meat came very well packed and labelled

13 augustus 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great food

I ordered Jerk sausages, various flavoured burgers, a jar of Sauerkraut, a rump steak. All have been delicious. No bits of grizzle or bones.

The meat, on cooking, appears to double in size! I assume it's the vacuum packaging that does it.

The packaging to keep things cool is biodegradable. Put the wool and plastic on to your gardens, not in the bin. How cool is that.

7 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My first order was for a full roast.

My first order from Edenmore was for a full roast including the vegetables, the Red Ruby rib roast was excellent as was the vegetables.
Perect way to celebrate birthdays for both my son(45) and myself(76), thank you.

5 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Edenmoor are an exceptional company ………

Edenmoor are an exceptional company and being a previous customer of Pipers Farm I wouldn’t expect anything else. Good quality, good choices and, I believe animal welfare is paramount in their brief. Very important to me and mine.

Well packaged and when it was late - NOT Edemoors fault it was DPD - I telephoned and was helped by an efficient and helpful lady who sorted it all out.

Can recommend - will use again. 10/10

Ps. My dogs love the pet food!!

11 augustus 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The quality of the meat is always…

The quality of the meat is always excellent but the recent delivery was not up to standard as the dough balls and two sets of meat had defrosted in the box and we opened it as soon as it arrived which was disappointing. Every previous one was perfect but you do notice an issue like this as you pay for the quality.

Update Edenmoor followed up straight away and helped out. Great service

4 augustus 2026
Review zonder uitnodiging
Logo Edenmoor

Antwoord van Edenmoor

Hi Mr Farrell,

Thank you for your feedback and for your kind comments about the quality of our meat. We’re disappointed to hear that some of the products in your recent delivery had defrosted, particularly as this is not the standard we aim to provide.

We take the care and quality of our products, as well as their delivery, very seriously. As this is the first issue you’ve experienced with your deliveries, we appreciate you bringing it to our attention and would always encourage customers to contact our Customer Service team directly so we can investigate what happened and assist where appropriate.

Best Wishes,
James

Beoordeeld met 3 van de 5 sterren

The sausage and the duck strips had…

The sausage and the duck strips had almost defrosted when they arrived!!!
I had to cook them all straight away. Sausage tasted ok duck strips still in freezer.

4 augustus 2026
Review zonder uitnodiging
Logo Edenmoor

Antwoord van Edenmoor

Hi Janette,

Thank you for your feedback. We’re sorry to hear the sausages and duck strips arrived partially defrosted. Our products are carefully packed to maintain the correct temperature throughout delivery, so this is not the standard we expect for our customers.

As we haven’t received any contact from you regarding this order, our Customer Service team hasn’t had the opportunity to investigate what happened or provide assistance. We would always encourage customers to contact us directly if there is an issue, so we can look into it properly and put things right where appropriate.

Best Wishes,
James

Beoordeeld met 5 van de 5 sterren

The meat comes well packed ( I use the…

The meat comes well packed ( I use the wool on my garden ) the meat is always the best quality and cooks really well. I will continue to buy from them. Highly recommend. Courier could do with advising us better re delivery times

30 juli 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

First order- we were very disappointed

We placed our first order with Edenmoor, the order was placed early in the week for delivery Friday. The order arrived on the Friday afternoon, we opened it to find the venison burgers and steak were thawed out! This is very disappointing and makes us very skeptical of ordering from Edenmoor again.

31 juli 2026
Review zonder uitnodiging
Logo Edenmoor

Antwoord van Edenmoor

Hi Paul,

We’re sorry to hear you were disappointed with your first order. Our Customer Service team has checked our records, but unfortunately we cannot find any email or contact from you regarding the condition of the venison burgers or steak.

Had we been made aware at the time, we would have been very happy to look into this for you and resolve any concerns. We’re always keen to have the opportunity to investigate and put things right when a customer experiences an issue.

Best Wishes,
James

Beoordeeld met 5 van de 5 sterren

Excellent

Have been ordering now for several months and will continue to. Exceptional quality food , from the taste to healthcare of their animals. Love that they have special discounts and packaged goods are perfectly delivered. So pleased to be able to support all the businesses on their site . 10/10

6 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delicious food

Easy to use website. Food arrived on the day stipulated.
Like the eco friendly packaging. We have tried the burgers and the lamb steaks so far. The quality and flavour is excellent.

5 augustus 2026
Review zonder uitnodiging

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