Do not buy from here for delivery. They use awful delivery companies. I was given a 10 hour delivery slot and live upstairs with no door bell and no option for safe place. Really annoyed considering... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courte... Toon meer
I love the ELC and so does my son, even though he's 5 now we still find ourselves sneaking in there now and again. It's a bit pricey but that's generally reflected in the quality and they've g... Toon meer
Absolutely shocking service. Made an order, phoned up to cancel same day. Told this had been actioned. Came home at lunch to find a massive climbing frame with bits missing delivered to my door. Spo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love
Contactgegevens
TEAL House, Anglo Office Park 67 White Lion Road, HP7 9FB, Amersham, Verenigd Koninkrijk
- 0330 135 9089
- elccustomerservice@theentertainer.com
- www.elc.co.uk
3,0
Gemiddeld
208 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good customer service …
I contacted customer services via WhatsApp and I must say the service, I have just received was 1st class. I had a issue with the courier company and the customers services were brilliant. They put a stop on the original items and re ordered on a next day delivery. Thank-you guys
19 november 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
So pleased to hear we could help. Thank you for your feedback.
Great customer service
Great customer service, which in my opinion is lacking from so many online companies of late. I would highly recommend them. In addition, the item I purchased is great quality and will give my toddler hours of imaginative play.
7 november 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Wonderful review, thank you.
Really satisfied with the way they deal…
Really satisfied with the way they deal with everything. Glad I used them. Brilliant
31 oktober 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Thank you for taking a moment to leave such kind feedback!
Recieved a faulty item which happens…
Recieved a faulty item which happens sometimes and messaged using the chat on the website which usually takes ages to get through to someone but got through straight away and spoke with a Leuan who resolved this for me in a matter of seconds also extremely polite and professional. Amazing customer service and really impressed with their customer service chat option.
29 oktober 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Thank you!
Great shopping experience
I have given the company 5 stars because they have great products, keep their customers informed, deliver very quickly and provide excellent customer service.
However, I buy toys on behalf of my playgroup and need an invoice. There is no quick way to do this at the moment as the link does not work,
29 oktober 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Hi there, thanks for taking a moment to leave a positive review.
My delivery had been damaged beyond…
My delivery had been damaged beyond repair by the courier and ELC arranged an immediate replacement delivery which was much appreciated.
22 augustus 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Glad to hear we managed to fix that for you. Thanks!
GREAT customer service following awful delivery
Following a horrible delivery experience the customer service team was quick to respond and resolve the issue, I am so greatful for their responses and help in the matter.
21 augustus 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Thanks Emma!
Broken but easily fixed!
Bought a broken toy for my daughter, not their fault of course as they don’t make the toys. Issued a refund very quickly, customer service were very helpful.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Thank you
I lost the assembly instructions for an…
I lost the assembly instructions for an older Fort and Vince sorted new ones within a day. Excellent customer service.
3 juni 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Thanks for the feedback!
22 months year old grandson happy
22 months year old grandson lost the blue pilot from his ELC aircraft toy - this company replaced it free of charge making my grandson very happy. He says though he still misses the old pilot 😂
3 mei 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Aren't little ones funny! :-) Glad he's happy now.
Really helpful member of the team…
Really helpful member of the team helped me out today with an order and sorted it for me so it arrives in time for my child’s birthday very pleased with the help!
29 april 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Thank you for your positive feedback!
Antwoord van Early Learning Centre
Thank you very much!
Great customer service from Vince
Great customer service from
Vince very
Quick response and very helpful
13 april 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Thank you very much!
Great service
Friendly, helpful service
Good products at competitive prices
Fast delivery
8 april 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Thank you very much!
Great customer service
Great customer service receive on the phone today from Nadia ! I ordered two toys not long ago and one of them stopped working , Nadia was able to resolve this issue quickly and has ordered me a replacement straight away . Thank you
9 april 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Hi Ana, sorry to hear one of them broke. Glad we managed to resolve this for you.
Order arrived damaged from the courier
Order arrived damaged from the courier. Contacted ELC. Excellent customer service! All issues sorted.
19 maart 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Great to hear, thank you.
Brilliant fast customer service, excellent!!
Very quick response to my query and extremely pleased with the outcome. Item replaced overnight so we now have a happy toddler. Thank you very much 😊
29 februari 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Thank you for your positive feedback!
Excellent customer service and goods…
Excellent customer service and goods promptly received. Thank you
27 februari 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Thank you for your positive feedback!
Your prompt and timely response to my…
Your prompt and timely response to my message early this morning on the weekend made my experience great. The company is doing well regarding social networks that help with communication purposes. Keep it up. Many thanks
17 februari 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Thank you very much for taking a moment to leave this great feedback. We really appreciate it!
Rose Cottage dolls house
I recently received a second hand doll’s house for my granddaughter, from a friend. It was flat packed but no instructions for re-assembling. I called ELC helpline and within minutes, Nadia had sent me a pdf with the assembly instructions. Thank you very much for your efficiency! Donna
7 februari 2024
Review zonder uitnodiging
Antwoord van Early Learning Centre
Thank you for your positive feedback!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.