The Entertainer Reviews 

Although the item I ordered was damaged upon arrival; the customer service that was provided was amazing. Jessica was quick to respond and had another sent out in no time, the item is already with the courier within the same day. Thank you so much, the help was really appreciated!

I placed an order for an item, which a few days later received an email saying my order had been cancelled, went back on to website a few days later, item still showing as available, contacted The Entertainer who said it was still available to buy. Ordered again. This time received an item which was nothing like what I had ordered. Their reply was for me to make a 60 mile round trip to return it to my "local" store for exchange or refund!!!😡

Placed a click and collect order on 15th October. Next day I received an email saying it's been delayed. Not heard anything since. When emailing customer service, I had a copy and paste response about delivery times.

Dreadful experience.

I’ve been buying from the Entertainer for years but unlikely to do so again. I ordered some pokemon figures into store and had an email from the courier saying they were expecting the parcel from the entertainer. This was 10 days ago and my parcel was meant to be ready last Thursday. I’ve called customer services, messaged them via their online contact form, and also been to the store in person. No one from customer services has bothered to follow this up.

I had a delivery marked as delivered, but hadn't received it. I contacted customer service to see what was going on. I received a swift response from Sange, who sorted out a replacement order right away. So grateful, thank you so much!!

The WORST business I have ever purchased from, placed an order at 7:30pm Wednesday and paid additional £5.99 for next day delivery which was confirmed both on the order summary and by email as being expected on Thursday, I then received no further update regarding tracking etc so I went back onto the website only to see that it was still “processing” I figured I may have ordered after their cut off time so I would simply wait until the following day, when nothing arrived I called their customer service line to be told that the order hadn’t even been dealt with yet as it was still waiting to be packed at the warehouse so I asked if it was likely to be processed today and maybe shipped ready for delivery tomorrow as it was already late….nope!!! I was told “um no it will not be there tomorrow so I don’t know maybe next week I guess” I requested a refund immediately after hearing that as it’s quite clear the business itself is run poorly and after reading other reviews about poor delivery times and broken, faulty items I only wish I had looked into this company first.

Awful experience. Paid for an order to be delivered to my home. I received no delivery updates and never recieved my order. I tried contacting customer service. They are the rudest people ive had to deal with! And still days after trying to contact them i am no closer to getting what i paid for or my money back. I will never shop here again and will tell anyone i can to not shop here too.

I ordered a click and collect 20th october, I rang on the 26th to get an update to be told it failed on the 22nd in the warehouse. There was no communication of this or of any refund I could of sourced the toy from somewhere else if i knew. I had to ring customer service and they wouldnt know about a failed order untill 10 days after. Really shocking service I will be avoiding this shop from now on

Our son received a Tower Crane toy as a birthday gift. We opened it set it all up and within 2 mins realised it was faulty, we didn't have a receipt but our son really wanted a crane toy so we bought one via click and collect, all fine got it home a few days later set it up, same fault! E-mailed customer services, no reply, although they asked me to rate their response??? Currently waiting for a response via Messenger. Not holding out much hope. Awful Customer Service, and don't buy the CM Construction Machines Tower Crane.

Absolutely awful. Items were out of stock and came back into stock, so I have ordered then they cancel my order without communication. Apparently they are 'trying to sort a way' to communicate cancellations to customers. Told stock is not live updated so it just randomly goes in and out of stock and its really a shot in the dark whether you will receive your order and if you dont receive it you will find out because you are waiting and waiting with no communication. Lady's answer was sometimes they just dont have the answer and this is the way it is, the order will get refunded when they go to post and dont have the stock, so why not email to say its been cancelled?

2 weeks ago i went in as i heard there were pokemon cards but there wasnt any in stock, the worker told me they restocked every friday. i have come every friday for the last 2 weeks and havent found any pokemon.

Missing delivery quickly resolved by Sange. Brilliant customer service.

I love the entertainer, we purchase from here every Christmas!

This year we have had a couple mix ups with orders but sadiqa has done more for us than most companies would trying to get it sorted for us

The customer service and care has been amazing thank you!

Awful and zero customer service
Ive ordered a whole tray of dumplings for over £100 and meant to be next day delivery. It has NOT arrived . Ive tried all day to get in touch with customer service and no reply. Avoid this company at all cost! They take your money and no order !

I made an online order and 7 days later it had not been dispatched. After several attempts to contact customer services I finally got through to someone who informed me that what I had order was out of stock. They then tried to claim that I was unable to cancel my order and would have to return it once it had finally been delivered.

ordered a huffy slider for my grandson on 9/10 with a delivery date of 15/10. No update communications received on delivery . Phoned customer service to chase for an update on which was told it was out of stock and but given a tracking number . Told to wait 24 hours and would be able to track item and delivery.
Tracking number obviously would not work. Another phone to customer services to be told no stock and a refund will need to be issued, Communications to customers and stock ordering system needs to be improved

I ordered 2 sizes of a costume for my son. One didn't fit. Little did I know that trying to return the unsuitable one would be such a saga. I've been fobbed off by customer service and their "third party supplier." Thought The Entertainer were reputable, but apparently not. Tried to leave a review on their website, but they removed it! Avoid them.

I placed an order that was apparently despatched on the 9th, never arrived with the delivery company. I have tried contacting customer service every way possible, whatsapp. Facebook messenger, contact form and phone with no response from any. How I am meant to resolve this since I cannot get hold of anyone I have no idea.

Pre ordered and paid for an advent calendar was due to be delivered by 7th Oct. Nothing arrives. So I call Customer services who tell me sorry it’s out of stock and they don’t know when it’s coming back in. Very poor service.

Iv had the best experience because of Jessica and how she has handled my missing parcel.
I had to contact The Entertainer as one of my parcel of toys was stuck in the delivery company's delivery centres (Evri) After days of waiting the tracking for it showed it was being sent back. Jessica emailed me and asked if I wanted a refund or replacement and I replied I would like a replacement as I buy toys and stuff and donate them to a community centre where I grew up for the kids who don't get much at Christmas . Quick as a flash Jessica emailed me back to say a replacement was on the way with a different delivery company and next day delivery.

Just fantastic customer service from Jessica so many many thanks for being so understanding and efficiently dealing with this matter. You are a great asset to the company and I hope they know that!!! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟