The Entertainer Reviews 

Website said a product was available for click&collect in 30minutes. 24 hours later it's still at their warehouse as the product wasn't actually in stock at the store. Just don't bother offering a 30minute click and collect if you can't track stock properly.

Highly distraught I bought needohs from there and to my dismay I realised they came broken! BEYOND disappointed...

Awful courier service. They advertise 2-3 working days delivery to receive item/s, 9 working days later still no sign of parcel. Customer Service take 4 days to get back to you just to repeat what you’ve already told them. Would not recommend ordering from here!

Order has just been delivered, arrived in torn and battered outer box with damage to actual product packaging and signs it had been previously opened, very poor delivery service especially as this item has been ordered as a child's Xmas present.

Good price for toy
Used click and collect which worked ok

Purchased the 8ft Trampoline for my Grandson took 2 to build it up the final pieces to go in were the metal rods for the top of the safety net which when unpacked one was snapped in half which was obviously done in packing the product - after emailing customer service with no response I had to ring but was told they do not do spare parts and to return it! As I stressed the trampoline was fully built and to then take it down and un hook all the springs would be a nightmare!! After several conversations I’m still told they can’t replace the one rod as they don’t do spare parts! If we pack it back in the box and return it they will replace it - what an absolute joke of a company never again will I buy from them!!

Large order placed on 25th September. I called their customer service on 2nd October as I hadn't received any information about a delivery date. I was told I would receive an email that day and my order would be delivered the next day! Nope, nothing received by email or by post. Called again and I was told this time that my order was delayed and that I would receive it "early next week".
Well, I still havent received any communication regarding a delivery date or my order.
Needless to say I have now requested a refund as I'm clearly not going to receive my order. I will not be shopping here again.

Brought a birthday gift, when they opened it the main part was missing, tried contacting several times via WhatsApp, contact form and spare parts form, as I know longer have the receipt! Have not had any replies all day WhatsApp says connecting you to an agent nothing! Will try exchanging as fault, but not a great customer service experience ☹️

You asked to share more information? The toy is missing the nozzle to inflate and deflate that’s all

Ordered 3 things 2 days later than delivery expectation I get a message saying 1 is cancelled and then I call up and the last 2 are also out of stock

Keep your stock updated surely it's not that difficult

Order items over 2 weeks ago that have been lost in transit. Reported this with the Entertainer customer service team earlier this week and had no resolution. I’ve been promised call backs, replacements and refunds but none have come through. The WhatsApp communication is non existent as is the online chat. When calling, they’re full of promises but don’t actually deliver.

I’m now left without gifts and can’t reorder until I get my money back.

Update - Even after giving additional info on here, I’m still yet to receive my money back.

Ordered 3 dolls, they were supposed to come yesterday between 11.07 and 12.07, dhl was the courier. Never turned up, dhl said they did and nobody was home. I have a security camera and can prove this isnt true. Was told they would definitely deliver today, same excuse despite me being home all day like yesterday. Ive tried to contact the entertainer, but according to the live chat, and whatsapp they are always closed . Very disappointing, will be using Smythes Toys in future. Also the staff in my nearest shop are extremely rude. One person on the till, whilst the other staff stalk you round the shop speaking to eachother on Bluetooth devices .

If I could honestly give this company ZERO STARS I WOULD!
I placed a Kpop Demon Hunter order worth over £60 online for my daughters 6th birthday which was happening in a few days. I recieved an email saying my order was ready to collect in store, so I went to collect it. Once in store I was told by a member of staff and I quote:
"You need to go away and come back as your order is'nt bagged" even though I recieved a message to come and collect. I left it 15 minutes then went back into the Walsall store to then be told there was a problem with my order and that one item hadn't been shipped with the rest of my order as the warehouse didn't have any in stock. Another member of the Walsall staff actually got the missing item from my order off the shelf in the store to check the barcode was the same (it was the same) and then put it next to the things I had already ordered and paid for. I asked both members of staff if I could have the one she just took off the shelf as I had already paid for it to be told by who I think was the manager (Savannah) that I would have to pay £25 for the item as the price had now increased since I ordered it. I showed her my email saying I had already paid for the item so why would I need to pay again?
I was then told by Savannah I would have to pay again as Customer Services wouldnt allow me to take the item even though I already paid for it and had proof of purchase. In the end I told them to refund me what the item cost and was told my refund could take up to 5 days. My daughters birthday is in less time than that so Thank you The Entertainer for spoiling my daughters birthday. AVOID THIS COMPANY AT ALL COSTS!!!!

UPDATE: I had to request my own refund for this item as I found out from phoning Customer Services myself later today that the manager of the Walsall store DID NOT PHONE customer services to process my refund, how is this company still in business when you employ liars. Good job I phoned myself to check but reading all these reveiws about how The Entertainer is VERY reluctant to giving back refunds, I highly doubt I'll be getting my refund for missing item I've already paid for.

I preordered an Advent Calendar for my Granddaughter paid £40 in August the calendar was supposed to arrive by the 30 th September. My order on line still states “in progress “ I have had no update or communication from The Entertainer I rang customer services twice just to be fobbed off! Having ordered many items before I trusted that everything would be fine but after this experience I won’t be using them again! I would like 2 questions answered 1. When will I receive my order? and 2. Do you think it’s ok to take customers money (£40) without fulfilling your promise!? Also despite their Head Office being based in England they are yet another company using overseas Customer Service people who don’t provide any care at all! You also can’t use their online chat service it has a message in it saying they are shut!!! Quite worrying!

The item I ordered was faulty, I requested a refund, this was actioned promptly. All the staff I dealt with were helpful, professional & courteous. Special thanks to Kyle, Liz & Michelle.

Ordered a gift for my Grandsons birthday Paid extra for next day delivery Did not get the toy for 2 days When it did turn up box was in a very poor condition and the toy was not well packed Luckily the toy seems ok Complained to customer services and got no reply Would never use them again

I placed an order 3 days ago for some Meccano to be delivered to my grandson in Poulton. I live in Sheffield. I received an email yesterday from the Entertainer saying it had been dispatched to my Grandson's address. He was looking forward to receiving it today (1st Oct). Imagine my surprise on returning from shopping to find that DHL had dumped it in plain view on my doorstep. Worse still there was a massive hole in the side of the box, which was itself very flimsy to start with. Good job Meccano know how to make a strong tub. I contacted customer service and was asked to carry out a 13 mile round trip to a store, and then another would be sent to my grandson, once I had proof it had been returned. Instead I repaired the hole and posted it myself. The cost £3.47, cheaper than theirs to me when I paid £3.99. Their mistake, my time and money to rectify. Instead a very matter of fact email saying I would not be reimbursed. Moral of the story? A £3.47 (or dare I say £5) voucher would gain a customer in future rather than a negative review.

Update: Just got my £3.47 back!

Ordered 8 products and received an email to say they were all in one parcel and on route. Only 4 products were received. I contacted them and they said the 4 unreceived products were out of stock and they didnt know when the gifts would be back in stock. I would have felt more positively if they had told me this rather then me having to chase them so I had time to buy the required gifts elsewhere. They took my money straight away but theres a wait for a refund not great when you need to the items for elsewhere in that time.

Multiple customers queueing, one till open, three staff available showing no interest. I left.
If you want my money improve your service.

The customer service team was highly effective in resolving my delivery issue.

Awful experience.
Had order confirmed and then dispatched confirmation to then be told part was cancelled after delivery was due?
Item is still for sale on the website and getting no replies on any platform.