The Entertainer Reviews 

I've used The Entertainer online & in person many times & until now been extremely happy with my orders & prompt deliveries. Unfortunately, my last order is missing a doll (ordered two). I've been unable to find an email address & the chat seems to be out of order. I have managed to find a phone number & left messages but I'm a little bit worried, as I don't want to refund, I would like the doll. I'm hoping someone there will see this and help me. Order Number 1203950934 missing one Cupcake Cuddle and Care Dolly Maddie Doll
Update
I'm Very pleased to say I was able to speak to Aseko (on 0333 320 5100) who apologised sincerely & solved my issue. Thank you!!

Poor customer service received in store when child returned just a few minutes after purchasing a dumpling toy to ask for a replacement/refund as it was of poor quality. Although she had a receipt, as the outer packaging had been disposed of , she was refused both. Staff were really not sympathetic at all. Really difficult to raise a complaint online or with live chat, very disappointed child and I am disappointed too.

Now 4th October and I haven't heard anything from the company.

Great customer service. Thank you

Stanley, helped resolve my delivery issue quickly and efficiently. Thank you

Brand new item comes with holes init wrapped and everything so never been touched but we open and has holes go to contact customer service and says oops I cannot access customer service page its an absolute joke over priced crap comes damaged right out the box but cant speak to anyone about it my little girl been so excited about this parcel finally comes and is now crying her eyes out because she cant play with it fuming isnt even the word

The last experience I had in store before they closed preston one was awfull aswell

And before you try have the review removed order number is
1204275790
It was for 2 items both looked terrible and 1 she cant use atal due to holes init and about to pop

Ordered a Click and Collect item that I subsequently did not need. There was no way to cancel the order so I used the chat bot and Stanley was able to help me cancel. Very efficient and friendly service!

Just terrible service overall. Ordered a bed from them. We received the frame plus someone else's order. Was missing the rest of the items. All just left outside on the door step

Called their team and they were just disinterested. Sent me and email to explain the problem. Emailed them. Didn't get a response. Followed up. Didn't get a response.

Had to call the shipping company who were better but still not great.

Wouldn't order from them again

Ordered gifts in good time. No notice of dispatch 3 days later so I chased it up only to get told that "something had gone wrong at the point of ordering" and they would refund me. They didn't.
The items then randomly arrived ten days later In a damaged box. They arranged for these to be collected but over a month on, I still haven't had a refund! Avoid at all costs.

Excellent customer service from Refiloe. Kept me informed and sorted my problem quickly

Placed an online order for next day collection in store. The item wasn't available the next day, so I ended up re-purchasing it in the store as I needed it for a child's birthday party the following morning. When the online order eventually arrived I was told I would automatically receive a refund if it wasn't collected after 10 days. Then I was informed that I would need to request one. I have made three attempts to contact customer service now and sent emails explaining the situation – not only has the refund not been issued, but no-one even replies to the messages. I've paid for an item I didn't receive and The Entertainer is ignoring me and keeping my money. Will never shop with this trash company again.

Edited to add: I previously reached out and customer service is diabolical at best. I ordered 2 ‘golden stuffed’ dumplings and was sent 2 ‘Galaxy’ variety instead. Should anyone have bothered to check my other orders. I had already ordered these on a separate order so this was a wasted trip.

Ordered 2 items for click and collect. 3 working days collection was no problem however it was delivered a week later than the expected collection date and when chased twice I was told they were out of stock and would be delivered as soon as back in stock.

Customer service were very unhelpful and couldn’t give me an in stock timeframe but I was willing to wait.

On collecting the items in store today - they have sent 2 different items to what I ordered as clearly had a stock issue. They did not ask whether I wanted these replacements and I didn’t! There was no contact at all.

A waste of time and money travelling to the store to collect items I didn’t order. At least the in store staff were friendly and processed a refund on the spot but extremely poor service and 2 disappointed children.

Will 100% avoid in the future.

Tatum was in contact quickly and sorted my issue out, and communicated quickly and clearly.

It annoying that I press order the website took my money twice but show payment failed like wtf 🤬 How!! And now I wait for refund from my bank and hopefully I don’t have to wait for nothing so disappointed

Order 3 items, 1 pre order and 2 for delivery in a few days. I was first incorrectly charged for shipping, then the Delivery date passed, not even shipped or emailed to say it was delayed. Finally shipped, and its way passed the delivery date by multiple days and theyve not provided the courier with my full address so the courier cant even deliver it. Customer service is absolutely awful, no email to contact just an online form that does not work, the chat you cant get through to a human, WhatsApp and Facebook they dont reply and when you finally do get a reply they dont read your request properly and close the chat before helping. The contact us section of the website is just error messages. I now have no idea where my items are, and I cant even contact for a refund or to cancel because nobody replies! Will be contacting my bank for a refund considering how poor the customer service is. AVOID LIKE THE PLAUGE

Update: absolutely was charged shipping, and the screen shots to prove it and you provided me a refund of the shipping eventually after multiple messages. Would happily provide screenshot evidence of attempts to contact if you actually provide an email to do so!
£53 total
-£5.30 discount code for new order
Plus £3.99 shipping added and charged
£51.69 total charged instead of £47.70

Just sharing my experience, the clothes didn't match the photos at all, you know, and I'm still waiting for a human to reply to my email! Learned my lesson the hard way!

Ordered online, delivery date passed with no dispatch email. Tried to contact them online for an update, I was told it would be sent out that day. It was not. I tried to contact them again and cannot get through to a human, they do not reply via chat or whatsapp, and the contact form does not work. Had to go through paypal and submit a claim to recoup my money for failure to send. They then gave paypal a fake tracking number, I'm not sure why they have done so as it wont show they have sent or delivered an order. Still have not had a dispatch email or a cancellation, or any sort of contact in regards to this. Very thankful I paid through paypal! I wish I had read the TrustPolot reviews as I wouldn't have ordered as it seems this is very common. Have ordered the items from their well known competitor who delivered next day without a single issue. Especially with Christmas coming soon - I urge others to avoid buying from here.

Terrible.

Bought 2 dumplings when they were showing as in stock for click and collect at my local shop in Yate. Almost a week later and I have still not recieved them.

After going into the shop in Yate on Monday 7th I was told that despite having 800 of the items in stock mine were yet to leave the warehouse.

Since then, i have contacted customer services for help but the items are out of stock which seems mad suggested non were allocated to my order. To add insult to injury I was asked if I wanted to cancel the order!!

Im very annoyed because these were supposed to be for my daughter who has been hospital all week. She is so disappointed.

Laura the manageress at Dalton Park store went above and beyond when I was trying to find a gift for my grandson. She was so helpful on telephone and then went out of her way to collect the item from another store for me to collect. Fantastic service 👏🏻

Ordered and paid for toys in stock on line on 4th September .Received email acknowledgement and delivery date of 8th September. I contacted company customer service today 8th September to track my order. You are not able to speak to a human, only a chat box. The chat box informed my the goods are out of stock! The money was taken on the 4th when the goods were advertised as in stock. The phrase was 'we can arrange for a refund.' I expect the goods I'd paid for due to the money being taken on the guarantee the goods were in stock at the time of my transaction. This is shocking that a company can take money via false pretences. Fraudulent springs to mind. I will not patronise this company in future. I wish I had read the reviews on trust pilot! Appears this is the usual way this company behaves by taking money but not delivering.Then it's up to 5 days for refund to process. Holding money but no goods. Disgusting. I'm wondering what kind of feedback I might receive given the limp lukewarm waffle other reviwers have recieved..

Really not the worst my only issue is shipping time and the courier the courier evri is just atrocious and takes forever and the parcel tracking isnt great either