elderbridge.co.uk Reviews 

Elderbridge took payments from my account for 3 months straight without my knowledge or permission I wouldnt have known if I hadn't been informed by my bank it was a complete shock please steer clear of this company!!!!!!!

Please, Please, Please any one considering using Elderbridge DONT they are incompetent, expensive and deliver a very poor service. If you need a loan or advice don't go any where near this out fit, I am contacting the Financial Conduct Authority (FCA) with the aim of them opening an investigation into Elderbridge.
I would encourage every one who has had an an issue to complain to the FCA

Have a secured loan that Elderbridge bought from Barclays (thanks Barclays). The rate is variable, as we knew from the outset, but believed it was based on the Bank of England interest rates when it came to increases/decreases. Not so, they can just change it as when they please. Despite a recent complaint after the latest rise, asking for an explanation of their seemingly regular rises, they have just written to us again with a further rise to 7.79% on what is effectively our second mortgage. They quote 'cost of funding our finance' as the reason!!!! This is despite us being in arrears. Where will it end? It's the fourth rise in 2 years. What possible reason could they have?? Obviously my complaint wasn't upheld. The rate never seems to go down.

I agree with everything other customers (sufferers) have had to endure with this company. I have been harassed by them for 15 years. They are stalkers, they email, write, text and call every month despite knowing I pay on the 5th because that's the day I get paid. The greed is obscene and I am so glad I am rid of them.
Please avoid them at all costs.

I can only reiterate what others are saying.. They are thieves and ruin peoples lives!! Have paid over double on my secured mortgage and still owe. Carol Voderman who advertised for First plus you should hang your head in shame!!
My complaint along with hundreds of people is with Financial Ombudsman but can't get the 17 years of sheer heartache back!!

Today's call was I hadn't paid, liars.. I have paid and my bank account has proof!!

This company are evil and should be investigated. I have come close to suicide over my debt with them sold to them from First Plus. After 17 years of struggling to pay a ridiculous interest rate we still owe what we originally borrowed!! They offer no help or concern and it's only a matter of time before someone takes their life.
They couldn't care less
THIS COMPANY NEEDS INVESTIGATING

TERRIBLE COMPANY
The interest rates don't make any sense! 10% variable but this rate should have followed FHBR and BoE base rate as per the loan agreement. 20 years on and I am still paying monthly sums that are more than what's stated on the agreement. This is nothing but MISSELLING.

Thieving ,greedy pigs .Cannot even get hold of them for a settlement figure so they're getting more funds as we have to continue paying !!!!!!

They did not respond to my final and full offer. After I've complained about this 2 months later, they pretended they had already responded to my final and full offer letter. Elderbridge sends out letters (with dates that suits them) as opposed to emails (with digital footprints) and thus it is impossible to challenge them. Such a practice is not only bad customer service but a SCAM.

Thought it was paying tv license doesn't make sense like it came up when payment was made

There is not a worst company out there still trading

Settled my secured loan 3 yrs ago, just discovered when re-mortgaging they never bothered to remove the charge on my title deed, so now I'm chasing them to do what they should have done 3 yrs ago, brilliant.

I have to concur with all previous comments. I was also moved from First Plus to Elderbridge and along the way I was in and out of work. This meant I had to decrease my contractual amount initially and then when I found work, they asked for my Income and Expenditure and proceeded to almost double my repayment for some years. I was happy with this as I was now working again and I thought it would mean that I would be able to clear the arrears and move on to re-paying the balance early. Just recently (Aug 2021), I was able to clear the arrears and stop those dreaded letters from landing on my doorstep. I called Elderbrige to discuss settlement and was advised that I still had over £17,000 of "suppressed interest" to pay if I were to settle the areas and balance. I was in total shock as I'd never been made aware in any communication or statement that this was happening in the background. I can't believe this is happening. This so called Homeowner loan is nothing but a never ending nightmare.

0nly placed a star because they will not allow no stars. covid brought interest rates to an all time low yet my interest was reduced by a pathetic 0.5% yet my monthly payment increased . it,s basic maths a reduction is supposed to also reduce payments. i,ve had this out many times with them and was told to go a speak to an accountant. loan was sold as a mortgage yet it did not perform or was administered as a mortgage. mortgages do not charge deferred interest.. you merely repay the outstanding capital if settling early or by way of selling up. this company needs closing down

THIVES

I don't know how this company is allowed to do any business but I guess they are not the only ones allowed to exist under this dysfunctional Torygov.

Extortionate interest rates, missold PPI, lies, very poor communication, delayed letters you name it...

Shocking company first plus sold my loan to them without my consent and they added what they wanted to the loan in interest I took a payment holiday due to COVID and when I finally took up payments again I was interrogated over the phone about my finances and other personal stuff I am suffering I’ll health due to these loan sharks.

I can concur with all the other, recent reviewers and I feel their pain. My former husband took out a secured loan with First Plus in 2006. He forged my signature on both the loan agreement and the legal charge. The money was paid to him and he made various repayments.
I consulted First Plus when I found out, they merely lied, claiming I’d agreed to it over the phone!! The Financial Ombudsman couldn’t help, as it was a ‘legal matter’. I have spent 10 year arguing, through solicitors. In the meantime, Elderbridge took it over, who eventually agreed to consider a handwriting expert's report. I obtained one, at a cost of £1,400 which confirmed the forgeries. Elderbridge refused to accept this, having pretty much suggested it!
I have just sold my house, and they took an additional £31k, which was, apparently interest, I only found out about this extra amount when I rang them to negotiate a settlement figure.
I don’t understand how this company can be regulated, I think they need to be investigated, very soon. They are clearly destroying lives!

I’m at whits end as have elderbridge/first plus loan I took in 2005 for 40k. Ive paid 58k, and they are still chasing me for 31k.
My flat is in negative equity and there is no paperwork trail from my first charge knowing anything about how the second charge was added even though it is in my land registry. I don’t know where to turn as had confirmation today that they are planning to responses me rendering myself and my 7yr old homeless
Has anyone had any joy in class action or suggest any way I may try?

The fact that this team of clowns can’t even do basic primary school maths is a huge concern.
The more people that complain about these low life robbing scum the quicker the FCA will close them down, I would advise everyone with an issue to get your complaint into the Financial Ombudsman Service

They have no respect for people they tell you one thing and do the opposite I have reported them to downing St and they don't respond to you I would stay clean of them