Electric Bike Company ®️ Reviews 

Very professional, great attention to detail, they delivered a high quality product I will enjoy for years to come!

I ordered my Model E e-bike in January, 2023. I “chatted” with a sales rep online. This was my first experience purchasing an e-bike. He was very informative, helpful and patient with me. I am a 66 year old woman. I was most concerned about purchasing an e-bike that would accommodate my severe arthritis. He walked me through the benefits of this bike. My final question for him was, “If I was your grandmother would you encourage me to buys this e-bike?” His answer was “Yes”.

This company was exceptionally accommodating. I live in the Northwoods of Wisconsin. In January , February, March, and April we had over 120 inches of snow. There was no way I could ride the bike to make sure I really wanted it. They waited until May to ship it and I got it on May 10.

I love this e-bike! Thank you so much!

Wow! Everything was perfect from the beginning. Customer service 5 stars. Packaging, delivery and unboxing, 5 stars. The bikes?? SWEEEETT!!

If you are looking for an electric bike, look no further! I have been looking at electric bikes for the last couple of years. Being a 65+ year old, I have been really picky about the bike I chose. I wanted a bike that was well balanced as these bike are very heavy. I wanted a bike that was easy to get on & off. I wanted a bike that had top of the line parts. And, I wanted a bike that was beautiful. I got everything for which I was looking plus one amazing addition…Electric Bike Company’s Customer Service and Repair Persons! I purchased a Project Beautiful Model Y in Twisted Guava in Feb 2023. I love the bike, however after 2 months I realized I needed to add the 7 gear cassette as my husband and I are full-time RV travelers and often are in mountain terrain. So, I called the EBC’s Huntington Beach location, told them that we would be in So. California for about 24 hours (I see doctors there 2 times a year) and would they be able to install the cassette for me in that time. They told me to bring my bike (I named Iris) when we first arrived in So. Cal and they would get her done so I could pick her up the next day on our way back to So Arizona.

When we got to EBC and took Iris off the bike rack, I noticed that the speaker I had installed on the handle bar had lost it’s rubber protection (we hit a rain and wind storm outside Palm Springs) and the speaker had badly scratched my black handle bars when it spun in the storm. I am a perfectionist! Even though I knew this minor damage was going to make me crazy, I forgot to mention it to the repair people.

The next morning when I called to ask about Iris’ upgrades I found out that they were unable to reinstall my wood chain guard. I could not understand why, and they told me that they needed to show us what the problem was. I then asked them if they could switch out my damaged handle bar for a new one even though it would have been easier if I had asked them when I dropped her off the day before. Customer Service said it would take them about 30 minutes and cost an additional $100.

We arrived about 2 hours later, the Repair Guys explained the way the 7 gear cassette is installed and why they were unable to reattach the change guard and then talked to us about changing the handlebars. They told us to give them about an hour and they would have Iris ready to go home.

They stopped the other repairs they were doing, installed the new handlebar. When we arrived to pick her up and pay for the repair and upgrade not only was she ready, as promised, the manager had taken all the labor charges off our bill! That cut our bill by about $350!!!!

This is why EBC should be the company from which you purchase your new electric bike! The bikes are beautiful, put together with care and perfection and the customer service and repair department is A+++!

A thousand thank you’s to the manager and the two service guys that worked on Iris! I will see you in the fall (2023) for her to have a check-up and to have the bigger battery installed on her! No one will work on her but YOU!

I am a EBC customer for life!

Love my bike, prompt delivery

The customer service from the first phone call, until purchase and beyond was perfect. I was so unsure of what company to go with, but with my talks with staff made such a difference plus the making of the bike in US it became a no brainer. So happy with my purchase.

Very helpful people to work with! Arrived in perfect condition and are working great! We love them!

Company shipped parts in a timely manner.

My experience with the electric bike company with quick and easy. I was visiting their website and the chat box appeared and I asked a question the customer service agent was kind, patient and helpful. All my questions were answered without making me feel like a nuisance. I was asked if I would like to purchase a bike and I did. The quality is second to none! It's a top notch bike. The correspondence from them was superb letting me know the status of my bike until the day it was delivered. I bought the bike for my brother and he has enjoyed the bike Big time. My brother calls it his Bentley 😀. I highly recommend it. Thanks electric bike company for a well made product!!!

I recently purchased an electric bicycle and it has been a game-changer for my cycling adventures! The electric motor provides a powerful boost when I need it, making uphill rides and longer distances a breeze. The battery life is impressive, allowing me to go on multiple rides without worrying about running out of power. The bike is comfortable to ride with its ergonomic design and smooth shifting gears. It's also versatile and practical for everyday use with its added storage space. Overall, I am thrilled with my electric bicycle and it has truly enhanced my cycling experience. Highly recommended!

We love our bikes, and the staff has been helpful and responsive!

Awesome support after I purchased my bikes

You guys are the best. Can’t wait for my upgrade

We like the bikes and models to choose from. Staff were very informative and answered our questions.

So far, so good. High quality Bike, customer service is great.

Once I finally received my bike it put a smile on my face. Your product is great. I inspected it pretty well. I few minor things I could complain about but I’m extra picky. Your service and communication after the sale is great and very rare in this money hungry world. Great product and service. Keep up the great work.

I purchased 12 bikes for my rental company. Sales and service were great. Took a little longer than expected to get all the bikes which I understand as I also get backed up at times. Only issues have been things falling off the bike. Construction could take a little more time to make sure everything is tight. I've had lights unbolt and fall off the front of the baskets. Also 4 pedals have fallen off while customers had them out on rental. One person returning with their leg cut. We have to refund these customers which is inconvenient as we have to rent them for 2 years to pay them off. Otherwise the bikes are solid. Just better assembly is my recommendation.

To date I have purchased 5 E-bikes from EBC. Top notch quality that you will not find anywhere else. They offer the best warranty of ANY Ebike company and they stand by their word.
Beside being a great looking bike, it is a smooth ride, all quality parts and workmanship. I am always being asked where I purchased my bike.
Will not purchase an Ebike from any other company.

Wonderful people who always took the extra effort to manage any concerns or modifications I requested. We now own two Model Rs and are very happy with them. The very positive comments about EBC that I have read elsewhere are what made me approach them for new bikes. My direct experience motivated me to purchase the two bikes from them.

In this price range, I am having the best bike, in my opinion.I am very happy with your product.Please continue our CA, USA proud.