Elephant Reviews 

After being with Elephant for YEARS, my insurance doubled (without any warning/notice).

Website and chat function now takes ages to get on to. If it loads at all. Awful compared to previous phone helpline.

Even when I cancelled, then was refunded (some of) the charge and assured I didn’t need to do anything else, one month later the money was taken again. When I went back and checked the the previous payment had been cancelled, yet I was refunded.

So I now have no account. Have since cancelled the DD at my end. And now owe them the refunded money back. What a shambolic system.

Avoid Elephant. Nothing like the service it used to provide, at literally double the price.

I’ve been with elephant for several years now. I had a lapse in insurance policies and lost my no claims but I’ve still always found their prices competitive so I returned to them last year.

I’ve had just had my 1st renewal and it’s approx £250 less that last year, I’ve also recently had some big expenditures and didn’t have the full amount for a one-time payment so they’ve given me a 14day extension which is very helpful too.

I cancelled my insurance because it was expensive and turned my auto renewal off . I receive a letter saying that I owe £60 for cancellation and £102.80 for a extension on the insurance i didn't ask for !! They just decided to extend it for a month !!
Shocking behaivour .

I cancelled my insurance because it was unreasonably expensive. I didn't receive a single letter about it. And I cancelled it one month earlier in advance to be on time and not overpay. In the end, I receive a letter saying that I owe them my usual monthly payment. They say on the phone that it wasn't monthly insurance, but a loan. I ask them to send me all the information by letter. They send me a text saying that I owe £60 for cancellation. I write in the chat and then it turns out that, strangely, I got insurance with them a day before I bought the car!!! And for that day I owe them the full cost of the insurance for the month. Don't contact them, especially since it's Admiral, just under a different name.

Avoid. Cancelling a very expensive car insurances renewal was (purposely) made VERY difficult. Website won't let me. Online chat kept repeating asking me how much the better quote was. I politely told them I have purchased it, but they insisted I told me before I could cancel. They look desperate, not a good sign for an insurance company.

The worst insurance company!!! They automatically raised the price!!! 1st year paid 708.06 after new price 915.00!!! (no any acident) next year NCD. When I said I was resigning, the price dropped by 678.32 I know why there are so many negative opinions. Never agine Elephat !!!! RIP OFF !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Update 07 05 2025
Does anyone read what I wrote? The same car the next year without an accident. You yourself raised the price!!! And when I said thank you for the cooperation, then suddenly much cheaper! For me you are a hypocritical insurance company.!!!!

I can only say that I have positive experience with this company. I got my driving test last year and elephant offered me insurance for very reasonable price. The whole process was very easy and I managed to get my car insured quickly. I have been with elephant for one year now and I had no issue. However I have decided to go to a different company, only because I wanted to be with the same company as my family. I rang elephant, told them that I do not wish to renew my policy. The lady on the phone was really nice, sorted everything out and sent me all the relevant documents I needed. I was surprised how quick and easy it was.

The only problem I can think of is the mobile app. It does not work properly, so maybe the app needs to be fixed

Shahin was absolutely amazing to speak to about our renewal price for a multi-cover policy. He spoke very clearly and the conversation was very efficient as a result- we got all the information we needed and he showed no annoyance when we may not have had details to hand! Great customer service

I hit a cyclist who was riding in the wrong direction on a one-way street. My car was barely moving, and the cyclist was actually pushed off balance—that is all. I was not planning to make a claim for a few scratches on my car, yet the insurance company have already put me at fault, even though the other party was a "law-breaking, unpredictable cyclist" who broke all the traffic rules there ever were. I wish I had read these reviews before insuring with them. What a scam! They should expect a legal action from me if the other party tries to claim and they decide that I am at fault. Avoid at all costs!

The worst insurance provider you can choose from I had a conviction and I put the correct details in but somehow it was the wrong date on the system so I called up today to correct it and they’re saying my insurance will go up £5000. This is ridiculous Honestly its their fault that they didn’t check before my insurance started.

Really really disappointed. Been with this company for 5 years straight and they put my insurance up again this year even though I have 8 years no claims and 0 points on my license. When I called them, they didn’t even try to help me as a loyal customer. The industry standard has dropped in price over the last year yet they still put my price up. Avoid at all costs.

absolute Joke of a company AVOID! everything online,cant access anything...phone is a waste and emails dont get read or get to correct department! threatening to cancel my policy when ive sent all they asked for! DO NOT TAKE COVER WITH THIS SCAM COMPANY

Could never login to my portal, thankfully never needed to make a claim. When I tried to negotiate renewal premium which was higher than other like for like quote, I was dealing with someone who couldn't speak fluent English and then just went silent when I said I wanted to cancel the renewal. Awful customer service, wouldn't recommend.

The app is truly awful. Takes an age to load anything and often crashes.

It's the same app as Admiral, but with a yellow branded skin and much, much worse.

They charged me to change my license plate 😂

Trying to get a quote go all the way through add payment details approve payment then get a message "unable to accept this quote contact us via chat" contacted them by chat and because the website doesn't give you a quote reference they can't help. Useless

Awful outsourced customer service who do not even understand basic English when requesting a change to a policy. This happened on multiple occasions where the advisor misunderstood what was requested requiring repeated corrections. In addition, their renewal quotes are substantially higher than their competitors even after attempting to negotiate a reduction with them. Clearly customer loyalty doesn't pay.

Disastrous customer services and no integrity as a business. My car was hit by another driver (not my fault). Elephant just wanted to write the car off (it's old they said...) and didn't want to help me understand the damage. After some fuss from me, they promised damage reports to be sent to me within 48 hours but then never delivered them. Eventually they admitted that these damage reports never existed, having never been commissioned in the first place, and that the decision had been made by an "analytics" system. Refused to provide me with said output of the "analytics" system. Said they would pay for the storage of my car until the next week, then less than an hour later on the same call, went back on their offer and said they would only pay until the next day. I have never experienced such a poor standard of integrity from a business. I told them so and they said they would investigate my comments as a complaint, but it would take 8 weeks! How can they continue to be in business if they are happy to make commitments to their customers they have no intention of keeping? My advice would be to avoid them like the plague since I would hate for anyone else to have a similar experience.

They asked for extra money for change of address. It wasn't a small amount - It was 234£!
Why should I be paying extra money for a change of address?
At the end after speaking to customer care - They were persistently saying that my area has higher incidence of accidents as per their data. But, if I buy new policy from that day onwards, I end up paying 150£ lesser than before. It boiled down to the fact that I had to cancel my policy and buy a new one if I had to change my address. I don't see what kind of business model would rather lose a customer than change an address for free!
I hate when a company deals with you as if their customer service person is a Tape recorder.
Although, the only reason I gave 2 stars instead of 1 is because they refunded the amount back to my account appropriately.

My renewal quote increased by about 80% compared to last year and none of my circumstances or driving history had changed, which felt like a blatant attempt to exploit my loyalty. When I called to challenge it, they suddenly offered to see what they could do. This only made it worse—it confirmed they were willing to overcharge me and rely on me not noticing.

I always shop around and, unsurprisingly, found far cheaper quotes elsewhere. The lack of transparency and trust means I won’t return. If they valued customers, they’d offer fair prices upfront instead of relying on haggling or auto-renewal inertia. I refuse to reward such tactics.

awful awful company, I used them to insure my car last year as it was one of the cheaper options and let me just say you get what you pay for. Nothing is straightforward with them, they hang up on you, dont have a way to email them so that leaves you the livechat option. This livechat is utter nonsense as well as that their replies aren't instant and they will do anything to stop you from cancelling so you end up sitting their for half an hour waiting for an out after repeating yourself time and time again that you wish to cancel. There is no way to cancel an automatic renewal with the click of a button although I didn't even sign up for automatic renewal. AVOID AT ALL COSTS.