Superb products and amazing customer service Ordered some Soho Lighting face plates and some pendant lights. One shade was slightly dented so I emailed them and within the hour I had a response and n... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very helpful customer service to our queries and speedy delivery. The pendants were of high quality. It took a long time to find what we wanted so we were relieved to find something fitting the bil... Toon meer
Elesi were one of the few places that stocked the particular light switch we needed. Their website was easy to navigate and the high quality product was competitively priced. They also delivered swi... Toon meer
Bedrijf heeft geantwoord
Products were set out clearly along with instructions. Fast and secure service with super quick delivery 👌, they are in Cornwall and I'm in Scotland, I ordered in the afternoon and were here with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Lampenwinkel
- Elektrische apparatuur winkel
- Bouwwinkel
- Gloeilampleverancier
- Lampenfabrikant
- Lampengroothandel
Over Elesi
Geschreven door het bedrijf
Our vision is to bring beautiful, safe and efficient lighting and electrical products to UK homes. We ensure that all of our products are efficient (low energy consumption) and safe, conforming to all essential legislative certification and testing requirements.
Our purpose is to find and work with high quality niche electrical and lighting manufacturers who are dedicated to producing products which are:
Visually Appealing
Safe & Reliable
Manufactured with an Ethical and Environmental Conscience
High Performing & Efficient
You can be assured that all of the products you buy through Elesi are responsibly sourced, tested and certified and because we are so confident in the products we retail, they come with longer than average guarantees and at very competitive prices for the quality of product on offer.
We always try to provide in-depth and useful product information on all our ranges, however, if you can’t find what you need please contact our knowledgeable customer service team who are always happy to help.
Elesi Lighting
Geschreven door het bedrijf
Free UK delivery on orders over £25!
10% off first order when you join our mailing list!
Up to 15 year guarantee on our products!
Contactgegevens
Unit 3C Latham Park, St Blazey Road, PL24 2HY, Par, Verenigd Koninkrijk
- 01752 279954
- info@elesi.com
- www.elesi.com
4,8
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Excellent customer service and great quality product
Very helpful customer service to our queries and speedy delivery. The pendants were of high quality. It took a long time to find what we wanted so we were relieved to find something fitting the bill and they look great
28 april 2026
Ordering 2 of the same lights won’t get you 2 of the same lights
We ordered 2 identical ceiling lights - they arrived with different fittings, one like the picture was black and flat against the ceiling. By the time we noticed we had fitted the one like the picture to the ceiling.The other was domed and had brass on the black. We got in touch to change the second fitting only to be told that they don’t have it anymore - why were we sent 2 different ones - it was obvious we had ordered matching lights, and why is the fitting pictured not available. Our newly painted ceiling will now be marked when we fit the second fitting which is a different shape and size. Annoying and avoidable.
26 april 2026
Antwoord van Elesi
Hi Ray,
Thank you for your feedback, and we are very sorry for the frustration caused with your order. We completely understand how disappointing it was to receive two different ceiling rose styles when ordering matching lights, particularly once installation had already begun.
The ceiling rose design for this fitting has changed over time to the more decorative style now supplied, however we appreciate that you were expecting the flatter style shown within the main product image.
Unfortunately, the previous ceiling rose style is no longer available within our remaining stock, which meant we were unable to provide an exact match to the fitting already installed.
We are sorry for the inconvenience this has caused and your feedback has been passed on internally as we review the product imagery to help avoid similar confusion going forward.
Kind regards
Elesi Lighting
Antwoord van Elesi
Hi Thomas,
Thank you very much for taking the time to write this review. We're are really glad you are so pleased with our products!
Thank you for choosing us and we look forward to working with you again in the future.
Kind regards,
Elesi
Antwoord van Elesi
Hi Cian,
Thank you so much for taking the time to leave this lovely review! We pride ourselves on great service, it’s lovely to hear that you were so pleased with our work.
Thank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards
Elesi
Superb products and amazing customer…
Superb products and amazing customer service
Ordered some Soho Lighting face plates and some pendant lights. One shade was slightly dented so I emailed them and within the hour I had a response and notification of replacement having been shipped. Outstanding
21 april 2026
Antwoord van Elesi
Hi Mick, thank you so much for taking the time to leave this glowing review, which we are really grateful for. It was a pleasure to have helped you and we are really happy to hear you were pleased with our products and service! Best wishes from all at Elesi
Perfect
A very simple process however, just as important the product is perfect and exactly what I was looking for.
21 april 2026
Antwoord van Elesi
Hi Ed,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. We're are delighted to hear that the the process was straightforward and that the product met your expectations perfectly.
Thank you for choosing us, we look forward to working with you again in the future.
Best regards from all at Elesi
Prompt delivery and well packed
Prompt delivery and well packed - excellent choice on their website
20 april 2026
Antwoord van Elesi
Hi Rose,
Thank you so much for taking the time to leave this lovely review! We pride ourselves on great service, it’s lovely to hear that you were so pleased with our work. T
hank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards
Elesi
Fast shipping and all was delivered as…
Fast shipping and all was delivered as described.
20 april 2026
Antwoord van Elesi
Hi Justin, thank you so much for taking the time to leave this wonderful review, which we are really grateful for. It was a pleasure to have helped you and we are really happy to hear you were pleased with our service! Best wishes from all at Elesi
Elesi shipped my bulbs same day.
Elesi shipped my bulbs same day.
Quality and value of the small bulbs was also very good and well packaged.
14 april 2026
Antwoord van Elesi
Hi Tony, thank you so very much for this kind review. So glad you were pleased with the quality of our products. All the best from the team at Elesi
Disappointing outcome
A great product and efficient customer care however I was very disappointed with the response regarding the discount code, which felt very disingenuous.
I forgot to apply the discount code, customer care said this was no problem it could be applied retrospectively. However the code disappears after having been viewed and cannot be returned to. Customer care were unable to issue a new code or assist in retrieving it. I had placed a large order and this was a very disappointing outcome.
18 maart 2026
Antwoord van Elesi
Hi Ms Godfrey,
Thank you for your review and for your kind comments about our product and customer service, we really appreciate it.
We're sorry to hear about your experience with the discount code, and completely understand how frustrating this must have been, especially after placing a large order. This isn’t the experience we want for our customers, and we are sorry for the disappointment caused.
We’d like to put this right for you. A member of our team will be in touch with you today to review this and ensure it’s resolved properly.
Thank you again for bringing this to our attention, we really value your feedback.
Kind regards
Elesi Lighting
Fast delivery.
7 april 2026
Antwoord van Elesi
Hi Charles,
We’re really pleased to hear your order arrived quickly and we appreciate you taking the time to share your feedback.
If there is anything else that we can help you with in the future, please do let us know.
Kind regards
Elesi Lighting
Antwoord van Elesi
Hi Jeremy, thank you so very much for this kind review. So glad you were pleased with the quality of our products and service. All the best from the team at Elesi
Antwoord van Elesi
Hi Hannah, thank you so very much for this kind review. So glad you were pleased with the quality of our products and service. All the best from the team at Elesi
Stop pestering me to rate you.
16 maart 2026
Antwoord van Elesi
Hi Jeremy,
Thanks for your feedback, we’re sorry to hear this has caused frustration.
We only send a single review request, which is issued 10 days after an order is placed, and we certainly don’t intend for this to feel intrusive. That said, we completely understand that preferences differ, and we’ll take this on board as we continue to review our communications.
Kind regards
Elesi Lighting
Quality products at competitive prices
Elesi were one of the few places that stocked the particular light switch we needed. Their website was easy to navigate and the high quality product was competitively priced.
They also delivered swiftly within a few days.
30 maart 2026
Antwoord van Elesi
Good afternoon,
Thank you for your wonderful review!
We’re so pleased you were able to find exactly what you needed with us, and that you found the website easy to navigate, that’s something we work hard to get right. It’s great to hear you’re happy with both the quality and the pricing of the product too.
Thanks again for taking the time to share your experience, and we hope to help you again in the future!
Kind regards
Elesi Lighting
Products are lovely
Products are lovely, however the packaging they are shipped in is rather poor.
Torn cardboard and glad everything was intact despite this.
29 maart 2026
Antwoord van Elesi
Hi Nicholas,
Thank you for your review, we’re really pleased to hear you love the products.
I’m very sorry to hear about the condition of the packaging on arrival. This isn’t the standard we aim for, and we completely understand your concern, especially when receiving fragile items.
We’ll be feeding this back to the courier to review, as it’s important to us that orders arrive in perfect condition.
If there was any damage at all, please don’t hesitate to reach out to us directly and we’ll be more than happy to assist.
Kind regards
Elesi Lighting
Delivered on time as quoted.
24 maart 2026
Antwoord van Elesi
Hi Mr Macklery,
Thank you so much for this kind review! We are so pleased that you're happy with our service.
Thank you also for recommending us to others! We look forward to working with you again.
Kind regards Elesi
It was on time and correctly packed.
24 maart 2026
Antwoord van Elesi
Hi Mustafa,
Thank you for your feedback.
It is great to know your order arrived on time.
Please do let us know if there is anything else that we can help you with in the future.
Kind regards
Elesi Lighting
Good experience with Elesi
Very easy to order items online, good variety of items to chose from. Great customer service and items arrived well packaged and on time.
23 maart 2026
Antwoord van Elesi
Hi Dimitrios,
Thank you so much for taking the time to leave this lovely review! We pride ourselves on great service, it’s lovely to hear that you were so pleased with our work.
Thank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards Elesi
Fast friendly and reliable delivery
Fast friendly and reliable delivery, items treated with care and placed in a safe location
8 maart 2026
Antwoord van Elesi
Hi Dave,
Thank you for your feedback, we’re really pleased to hear your delivery was fast, reliable, and handled with care.
It’s great to know everything arrived safely and as expected.
Kind regards
Elesi Lighting
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