Elgato Reviews 

The Elgato 4K X is advertised as an “ultra low latency” device that supports 4K144fps. However upon receiving and testing Elgato’s most expensive capture card, I found that the card introduces 30+ ms of delay in the card’s “passthrough” mode. I made absolute sure to use the latest HDMI 2.1 cables that support up to 8K. This made NO difference. Using this card also caused several issues: I had to reduce my display refresh rate to 120 fps (adding even MORE latency), I could no longer use HDR, and it caused frequent screen tearing. Elgato sure is proud of this card, but I personally have no idea how they still have such a positive reputation considering they are selling 100% pure lies.

Ich habe mehrere Produkte von Elgato und bin sehr zufrieden mit diesen. Bei dem BlackFriday Deal habe ich bei Elgato bestellt und schon auf meine Bestellung gefreut. Einen Tag, nachdem die Aktion entfernt wurde, wurde meine Bestellung storniert, was laut Elgato mehrere Faktoren haben kann. Mir wurde geraten, die Bestellung erneut aufzugeben. Natürlich zum normalen Preis. Vom Support habe ich bisher keine Rückmeldung erhalten.

À deux reprises ma commande a été annulée et impossible de contacter le support client pour avoir une explication. J’ai payé avec une carte Visa tout ce qu’il y a de plus classique et j’ai été débité normalement avant l’annulation. Je me tourne donc vers un autre marchand pour la troisième tentative.

They really sell great tools. The stream deck saves me a good amount of time. Well-designed and easy to operate. I can recommend their products.

UPS shipping - beware UK customers. Bought something on Black Friday and had a terrible shipping experience - UPS said they didn't have my flat number but clearly did etc. all their products are sold on Amazon just buy there!

I'm having trouble connecting my elgato telepromter with the elgato facecam pro... Their support isn't helping... Does anyone here can help me? I've done everything, uninstalling the software and re-installing it, re-starting my computer... I don't know what else to do... I wished they had a support phone number... I'm very disappointed at elgato...

Very impressed with being able to get English speak phone support 24x7. The agent that helped me was very knowledgeable and solved my problem quickly.

Quick response to my query!

I'm currently working on a sizable video digitization project and had been looking at video capture devices from various manufacturers. I'd even ordered one from a high end company that failed miserably. Disheartened, I borrowed a friend's Elgato Video Capture and to my surprise it worked immediately with my ancient Sony VHS-C/S-video transport. Before buying my own though, I contacted Elgato's tech support and was surprised to see an immediate response efficiently answering all of my questions. Of The next day though, Apple in their infinite wisdom decided to issue a new OS for my laptop and the Elgato stopped in its tracks. I contacted their tech support and over the next week was stunned to see a steady stream of updates on them working on, then issuing a functioning beta download that worked well. In fact, I was so pleased I asked to contact their Support Mgr and sent a nice note of thanks. Bottom line is that quality tech support in digital products is crucial and Elgato has earned my trust and respect. I'm looking at buying more of their products because I know they'll stand behind them.

I reported an issue with Video Capture 2.07 crashing with new MacOS Secoia 15.0. This was fixed fairly quickly by Elgato with a beta software solution. I’m very happy with the support.

Superb, well designed products are why I buy Elgato. But on the few times I've had a tech issue or product challenge, it's simple and fast to get support.
Great products + great service = Great experience and loyal customer here!

quick respose, helpfull and competent

Je ne m’attendais pas à une résolution de mon problème logiciel aussi rapide étant donné que j’étais peut-être le seul à l’avoir ! Mais ELGATO l’a fait . Merci

Quick response despite initial ticket said 2 to 3 days

I am a big fan of Elgato products, and was surprised when my Stream Deck+ appeared to be faulty. Jeffrey at customer support was very helpful, and pointed me in the right direction to finding a cure. It turned out to be a faulty USB port, not the Stream Deck. The problem was easily solved, and everything is as it should be.

They followed up on my problem, and got solved in reasonable time.

I rated two stars initially because the teleprompter itself works great, but the software was useless on my old computer. Spent an entire week trying to get it fixed. While the tech support response was adequate - not great - I was given a long string of instructions to follow to provide them with the info they needed to fix the problem. I did this TWICE w/ two different tech people. I did everything they asked to the letter, but they would/could not fix it.

The software was useless.

Buy this teleprompter for the hardware, but plan to use other software. :Macbook pro, 2019 16gb of ram, 500gb hd.

UPDATE 9/15/25: Apparently, the software had a conflict with my old computer that I still never figured out. I bought a new computer and all of a sudden - don't ask me how - the software works brilliantly. All-in-all, if you can get the software installed correctly to run correctly, it's freaking brilliant, especially for the price. Changing my ratings from two stars to five.

Absolute chaos! Disfunctional product, misleading shop descriptions and rude servuce team that simply did not care. This is my worst shopping experience in the last 10 years. Never again!

Tauri had great Customer service and technical support skills. and fixed my issue in a timely manner while being professional 10/10