Elgato Reviews 170

The customer service people were polite and realistic about the chances of a refund. They did give a refund which was great but the whole experience was perfect.

Support was extremely helpful. They provided instructions how to correct my issue. When I could not do it they provided a RMA for replacement.

Great products, great support.

Hardware is great, software could be better...

Big problemem with order. On official web site there is no place to put company details to invoice. I buy elgato xl plus. No help from support. To change invoice they wanna return device ( i must pay for shiping, waiting for chargeback money and do next order and loose Time). If you wanna buy to company Please think twice about potential problem

I usually dread any kind of interaction with customer service/Technical Support. Generally speaking, having to contact customer service is often an unpleasant experience with me wishing I had never called. My interaction with Cass (agent) was the exact opposite. He sounded very knowledgeable and experienced. I felt like I struck the customer service lottery. My problem hasn't been resolved yet, but he is working on it. If you have a problem, ask for Cass!!

Très bonne expérience avec Elgato. J'ai reçu un produit avec un emballage endommagé. Déçu de ça, j'ai contacté le service client qui m'a répondu très rapidement (même pas une heure après :O).

La personne qui a traité mon dossier a été à la fois transparente, professionnelle et réactive. Le problème a été reconnu sans détour et une solution satisfaisante et adaptée à ma situation m'a été proposée dans la foulée.

Un grand merci à Bruce C. pour la qualité de son accompagnement. Un service client à la hauteur de la réputation de la marque.

J'ai plusieurs produits elgato (bras de micro, stream deck, micro, camera)

Niveau livraison j'ai toujours reçu ça très rapidement. Même si l'absence de code de vérification ne me semble pas très sécure.

Et pour le moment rien a signaler sur leur fonctionnement !
La qualité est top, c'est bien conçu et solide.

Seul bemol, le logiciel du streamdeck demande en permanence à faire des mises à jour, même quand celle-ci à déjà été faîtes !

Je n'ai pas eu affaire au Service Client donc je ne me prononcerait pas sur le sujet.

The understanding of the issue at hand with a friendly approach. Thanks Tory

Tabby was very helpful when I had a concern about a shipping notification. We love the product. Thank you!!

Typiquement le genre d'entreprise qui transforme nos ressources en déchets afin d'assouvir une médiocrité intersidérale.

Vend des "contrôleurs" censés faire gagner énormément de temps à ceux qui jonglent avec des fonctions multiples et complexes.

Mais en vrai c'est un SCAM, les streamdecks ne sont pas de vrais contrôleurs mais des imitations pay to win, pire : pay to work !
Le produit en lui même ne fonctionne quasiment pas comme contrôleur, il faut acheter une multitude de plugins à des particuliers pas fiables afin d'avoir le début des fonctionnalités vendues sur leur site.

ça c'est pour la partie scam évidente, mais on en parle de la fiabilité une fois tout paramétré à la main pendant des heures ?
Tout fini par se casser, du simple raccourci à la chaine complexe d'actions programmées, rien ne tient à court/moyen terme.

Certaines fonctionnalités ne marchent tout simplement pas au démarrage de l'ordi et il faut redémarrer pour récupérer quelque chose de simple comme le virtual SD ^^

On en parle aussi du fait qu'il faille avoir leur soft de lancé tout le temps pour que ça fonctionne ? RIP l'époque de plug an play et bienvenue à l'ère du plug and pay !

Camera Hub funktioniert auf Windows on ARM bei mir gar nicht, da die Installation fehlschlägt. Dadurch ist der Prompter nur sehr eingeschränkt nutzbar.

Auch auf meinem vorherigen normalen Windows-PC ohne ARM lief die Software insgesamt nicht besonders flüssig, sondern eher ruckelig.

Etwas missverständlich ist aus meiner Sicht, dass in den Systemanforderungen nur „Windows 10/11 (64-bit)“ angegeben wird, ohne ausdrücklich zu erwähnen, dass Windows-on-ARM-Geräte nicht unterstützt werden.

Update: Ich habe den Support inzwischen kontaktiert und dort die Rückmeldung bekommen, dass Camera Hub auf Windows on ARM aktuell nicht unterstützt wird und es momentan keine konkrete Lösung gibt. Deshalb würde ich mir nicht nur klarere Hinweise wünschen, sondern vor allem, dass Elgato hier langfristig eine echte Unterstützung für Windows on ARM anbietet.

Elgato has great support, and Tory was great to speak to. He explained everything and although I was frustrated at the outcome, it completely made sense, and he even was able to get me a discount. I can't use it but regardless it was a good call.

I use the Elgato teleprompter and its Camera Hub/Prompter software as part of my regular professional workflow. Earlier this week, the software stopped working without any clear explanation or change on my side, effectively blocking me from using the product as intended.
I contacted Elgato support on Monday and quickly received an automated email confirming that my ticket had been received. Since this was affecting my day-to-day work, I expected at least an initial human response or some troubleshooting steps within a reasonable time frame.
Over the course of the week, I sent two separate follow-up emails to ask for a status update and to stress that this is a blocking issue for my production setup. Despite this, I have not received a single reply from an actual support agent after four full business days.
Technical problems can happen, but going four business days without any real response — even after multiple follow-ups — is simply not acceptable for a company in this segment. The lack of communication and apparent disregard for time-sensitive issues makes me question whether I can rely on Elgato’s software and support for professional use.
At this point, I cannot recommend their customer service, and I am actively reconsidering future purchases from Elgato until they demonstrate that they take support and responsiveness seriously.

Purchased the NEW Elgato Streamdeck + XL and was excited when I saw the box sitting on my front porch. Sat down, turned the cameras on, and started recording the unboxing. Come to find out the actual product box seals (2) were broken, I received a used item after paying full price and expecting a new streaming + XL. I saw a video of this happening to someone else, and truly thought it would be a one time thing, but I was wrong.

Ordered a streamdeck, it's useful for shortcuts and streaming controls but software is glitchy. Some commands take longer to register

little to no customer support. due to an update of the wave link software, I can no longer use my stream deck + with xlr dock. no help on the website. all I get when I use the contact us is warranty support (I purchased these products during covid). have been using elgato for years but will never use one of their products again. will be switching to goxlr

I was setting up my Stream Deck Scissor keys (great piece of kit, recommended!) when I couldn't automate a particular keyboard sequence.
I submitted a support request and got a reply almost immediately. Thanks Chris, for your expertise and trouble!
Bart

my 200$ stream deck is some hot garbage!. constantly updates for no reason and now its stuck on 7.1.2? every time I boot my computer its updating 7.1.2 every time! Tried fixing it by redownloading the software but nothing is working. What a complete waste of money!

I came here to see if other people are as pi$$ed off as I am. seems they are! I also see that this company does not give a ____ ... typical. All i can say is, if you are like me and want good solid equipment, stay AWAY from this crap. It has it's flashy packaging, and marketing, but you will not be happy with the quality... or the support, as you can see by all these 1 star reviews. Add mine to the pile I guess.