Elgato Reviews 

Ich warte nun seit fast 30 Tagen auf meine Bestellung!
Ein paar Sachen meiner Bestellung kamen an! Nicht alles sind angekommen! Auch wenn deren System es zu erst so angezeigt hat…

Nach mehrmaligen Nachfragen stellte sich heraus, dass ein Teil von UPS zurückgeschickt wurde, weil sie so viel Lieferaufkommen haben…

Gut kann Elgato nichts für, aber das die Ware neu versendet werden muss steht ja schon seit mindestens 21 Tagen fest und es ist immer noch nichts passiert!!!

Ich war jetzt sehr geduldig, aber langsam reicht es auch mal! Was kann denn daran so lange dauern ein reshipment zu organisieren?

Ich warte jetzt schon 30 Tage auf die Ware und der Support rührt kein Finger!

Probleme haben sich erledigt nach ca. 1,5 Monaten. Deswegen nur 3 Sterne

Habe am 14.12.25 etwas bestellt, es hieß, dass es noch vor Weihnachten kommen würde. Ich habe volles Verständnis, dass an Weihnachtstagen der Andrang größer ist. Nach mehrmaligen kontaktieren des Supports werde ich weiterhin nur vertröstet. Mir kann immer noch keiner sagen wann mein Gerät überhaupt versandt wird. Finde es einfach nur schade.

Nicht bei Elgato direkt kaufen!!! Die Produkte sind gut, aber der Shop und der Support sind leider absolut unterirdisch.

Während Black Friday wurden von mir bei Elgato drei Gegenstände gekauft, ein Stream Deck. Und der neue Stuhl Embrace, den es im Bundle mit einem Wave Panels Starter Set (Wert 120€) um 120€ günstiger gab.
Nachdem die Bestrellung 14 Tage brauchte um mich zu erreichen, stellte ich fest das die Panels fehlten. Kontakt mit dem Support aufgenommen -> Es wird nachgeforscht. Nach weiteren 16 Tagen stellt sich raus, die Wave Panels sind nicht mehr auf Lager und man wird sie mir nicht mehr schicken können. Aber als Entschädung bekomme ich einen 15% Rabatt-Gutschein der immerhin noch ganze 11 Tage gültig ist. Bedeutet ich müsste für weitere 800€ einkaufen, um den Rabatt zu bekommen, den ich schon einmal bekommen habe...
Das Ganze wird nun wohl den Weg zu meinem Anwalt finden.

Lieferung erfolgte erst nach 11 (Werk-)Tagen, auf der Website kein Hinweis zu außerordentlich langen Lieferzeiten. Stornierung nicht mehr möglich sobald die Bestellung „bearbeitet“ wird (es tut sich 8 Werktage nichts, nicht versendet keine Sendungsnummer). Wollte stornieren, da ich das Produkt billiger auf Amazon bekommen habe, Lieferung hier wesentlich transparenter und schneller.

Ich würde nicht nochmal bei Elgato direkt bestellen außer ich habe genug Zeit auf meine Bestellung zu warten und es ist ein wesentlicher Preisunterschied zu Amazon oder anderen Händlern mit schnellerer Lieferzeit. Mit dem Produkt selbst bin ich sehr zufrieden, das drumherum der Firma katastrophal.

I was getting back into streaming and already acquired my new spaceship PC. I was looking to upgrade a few things and I was really unhappy with the mic that I was using, so I ordered the Elgato DX mic, a StreamDeck +, a mic arm and some pink control knobs for the StreamDeck +. A very close friend of mine is a relatively well known streamer, and has a partnership with Elgato, so I had no worries.
When the items arrived, I was super bummed to realize that the DX mic did not have a cable. Apparently it was designed to connect to the Wave XLR, which I do not own nor did I plan on purchasing. After communicating this to my friend's Elgato connection, he said he was going to make it up to me by shipping me a cable and a Wave XLR.

3 weeks have passed since the conversation took place. I received a very lightweight package in the mail from Elgato. It was 2 XLR-XLR cables. A cable I have no connection for and therefore no use for. There was no Wave XLR included as promised. I have initiated a return for the microphone and I am going to send the cables back as I have no use or need for them. I probably will not do business with this company again in the future.

1st December ordered an Elgato Stream Deck, with a free faceplate. No problem. The Stream deck said expected to ship in a few days.

The free faceplate was dispatched and received (why they did not wait for the main unit to come in stock first I'll never understand)

The main Stream Deck did not dispatch, but several days later I got another email saying dispatch expected 12th December. Fair enough.....or so I thought.....

That day has now been and gone and not dispatched. The order still says "To be processed".

No more emails, so I checked on the original View Order on the original receipt

It NOW says on my order page "This item is currently on backorder but is expected to ship 28/01/2026. "

This is unacceptable! It was bought as a xmas present, and they have already sent out the free useless item that requires the main item.

I now do not know if I'm ever going to get it in time for xmas which will result in an upset child. And if I cancel the order, then I'll likely have to return the absolutely useless free faceplate, and be expected to pay return shipping fees etc, through no fault or my own due to them being unable to complete the original order

edit: ok their system is a failure during peak times with the above issues, however their customer service is good and reached out, kept me updated and did get the product delivered in time, so updated from 1 to 4, only losing point because of the original worries caused

I have mixed feelings about this company. They flirt with greatness but ultimately disappoint. Their marketing is stellar, the products are (mostly) sexy as hell, and when they work, they are remarkable things of beauty. The main trouble is with their software which, far from being sexy, feels poorly thought-through and ramshackle. It’s finicky as hell. It may work fine for a spell but upgrade your router or make some other change and brace yourself— a cascade of troubles ensues. Which is totally unacceptable because this stuff ain’t exactly cheap. I don’t mind paying for quality but after spending thousands in gear with this company, I’m hanging up my Elgato jersey. Creators rely on their tools working, well, yes—RELIABLY! And that just isn’t Elgato. The Key Lights MK2 are problematic. The prompter is problematic, and the stream deck can be a little princess at times. All are potentially amazing products but are betrayed by the crappy software interface and the software managing things behind the scenes. What a shame! To be so good at understanding what creators need and lust after, only to disappoint them on the back end. Oh well. It’s the new M.O. for corporate America in 2025 and for the likes of enterprises like Corsair. These products don’t ultimately suck because when they work they work great, but when they suck, boy-oh-boy do they suck, HARD.

Schön das man sich auf eine Produkt von Elgato freuen könnte dieses aber nicht geschieht, weil die Lieferung komplett versaut wird. Man ist zu Haus wartet auf den Postbote der macht lieber einen Zettel dran weil in den 4 Stock ist es wohl zu schwer. Und muss dann das Packtet selber abholen was zusätzliche Kosten verursacht... weil der Paktetdienst oder Fahrer gewählt von Ellgato nicht sein versprechen einer Lieferung nach Haus nachkommen will oder möchte aus welchen Gründen auch immer - und man sieht dann im Abholcenter einen Berg von Paketen das es mir wohl auch nicht nur alleine so gegangen ist. Auf die Frage warum ich das schreibe habe mich gestern mit Elgato kommuniziert nach Deutschland können sich verkaufen aber der Support ist dann nur in englisch macht Sinn oder

Don’t do it. Purchased an Elgato Ring Light. Decent product until the light stops working unexpectedly. To be fair to Elgato they honored their warranty and sent out a replacement light after weeks and weeks of faffing around with forms and returns boxes etc. (This part is why o gave them 2 stars not one).

New product arrived, set it up and away we go again until the light went again. It’s a lot of hassle so I slept on it for a few weeks and the original warranty expired by the time I got back in touch. Result = tough sh*t!

So in conclusion, two different products, exactly the same fault, warranty expires > your loss for investing in a defective product.

The products the company provides are often defective.

I bought a set of mini light (battery powered), and studio lights (cable powered). The whole outlay >1k$.

After a year the battery of the key light had expanded and stopped working. The service department was less than no use. They just drain your time, string you along and after weeks then refuse to replace the item (as I had to dispose of it a safety concern).

The other items have been temperamental from a hardware perspective and unstable from a support ware support perspective.

Avoid this company!

ADDENDUM-

After escalation they did send a replacement light. A bit time consuming- but does at least appear they’re making an effort with customer service

Fast and great support. They helped me fast and gave me lot of hints to solve my problem. And also great products for webinar coaches and streamer!

Ordered a plugin for my Stream deck, apart from being massively overpriced it didnt work as advertised.

Asked for a refund, got told to speak with the guy who designed it - who isnt even English and hasnt replied anyway. Money was paid to Elgato, not this seller. Refused a refund.

Now someone has edited the plugin page to exclude mention of the feature which is broken and Elgato support saying it doesnt say that anymore, so I cant have a refund....provided evidence to show it did used to say that, but now stuck.

Wont be buying anymore from them and advise other not to either!

Ordered a small item (£5 value) on the 21st October, paid £10 shipping costs, and got an order confirmation. Item was showing as in-stock when ordered, so I assumed delivery would be within a few days. Chased on 26th October, only to be told that the item was 'prepared for shipping', and would be with me soon. Chased again on the 28th (item still hadn't shipped), and asked for the order to be cancelled, as I'd got it from elsewhere. The order then miraculously shipped the next day, and almost immediately afterwards, I received a reply from Customer Support telling me that they could no longer cancel my order as it had shipped. Dishonest and misleading, which is a shame, as I've previously been happy with Elgato.

Ich mache einen Video Podcast und habe das Elgato Mic Wave:3, die Facecam und einen Mic Arm (High Rise) zugeschickt bekommen.

Die Facecam macht ihren Job, hat einen guten Weitwinkel.

Der Mic Arm MK2 ist beweglich, stabil und flexibel in alle Richtungen. Damit super praktisch, sieht professionell aus und ein NO BRAINER!

Das Mic ist der Hammer! Einfach anzubringen, Ton ist erstklassig und ganz wichtig: über die App lassen sich Tonfilter nutzen, um die Stimme noch besser wirken zu lassen.

MASSIVE Shoutout und Grüße aus Köln!

Ordered el gato neo mic webcam and light from amazon. Cam support came damaged. Sendt an email to el gato customer service and the same day i got a reply. The next day they already sendt the replacement part. Amazing customer service , fast and very reliable. Just made a loyal customer for life. Thanks and keep it the same guys

Constamment des problèmes avec les produits elgato. Matériel non reconnu, il faut constamment redémarrer l'ordinateur sans aucune raison et chaque mise a jour apporte bien plus de problème qu'elle n'en résoud

En cuanto a los productos de Elgato decir que estoy encantado. Tengo el Wave 3, stream deck +, stream deck, telemprompter, facecam pro y dos brazos. Tanto la calidad como la usabilidad de 10, no obstante, esta reseña queda empañada por la compañía que utilizan para el envío. UPS, con una puntuación de 1,1 en Trustpilot. Dicen que han intentado la entrega y es mentira. Me ha ocurrido en absolutamente todas las ocasiones, 4 para ser exactos. El día que cambien de proveedor, cambiaré la reseña a 5 estrellas

HI Eric.

Thank you for your amazing customer service. You really saved the day and helped with my presentation.

That link worked perfectly.

Thanks so much, and have a great rest of the week!

I had a problem with the Chat Link Pro cable. My first contact was with a very friendly AI... Then I received an email from customer service. I sent all my details, and my problem was solved immediately. Thanks again.

ignoring a security software defect is not a solution.