ElgatoReviews 

Ordered a streamdeck, it's useful for shortcuts and streaming controls but software is glitchy. Some commands take longer to register

little to no customer support. due to an update of the wave link software, I can no longer use my stream deck + with xlr dock. no help on the website. all I get when I use the contact us is warranty support (I purchased these products during covid). have been using elgato for years but will never use one of their products again. will be switching to goxlr

I was setting up my Stream Deck Scissor keys (great piece of kit, recommended!) when I couldn't automate a particular keyboard sequence.
I submitted a support request and got a reply almost immediately. Thanks Chris, for your expertise and trouble!
Bart

my 200$ stream deck is some hot garbage!. constantly updates for no reason and now its stuck on 7.1.2? every time I boot my computer its updating 7.1.2 every time! Tried fixing it by redownloading the software but nothing is working. What a complete waste of money!

I came here to see if other people are as pi$$ed off as I am. seems they are! I also see that this company does not give a ____ ... typical. All i can say is, if you are like me and want good solid equipment, stay AWAY from this crap. It has it's flashy packaging, and marketing, but you will not be happy with the quality... or the support, as you can see by all these 1 star reviews. Add mine to the pile I guess.

Fooook you, who say support is shite and the software is the worst.
A year-or-two ago I sent a random request to get LUTs into the settings app for the webcam. A simple request -not really thinking much will come out of it; but a nice cool little parameter to play with that if tinkered with just right will have a day-night impact to the color corrections for your particular setup.
They wrote me back - the usual thank you for your suggestion, we wil lconsider it, many our features comes from consumers like you.. yadda yadda yadda- the usual corporate spiel.
A week ago installed an elgato camera hub update (probably postponing for a month before, becasue I just couldn't be bothered). And would you look at that, lo and behold we have a freaking LUT section with capabilities not just to use some presets, but import your actual custom LUTs. Fook yeah!
Love this company.
Not sure how much of an impact my request had, but I do like to think I had just added that small little consideration to go for it.

2 Updates (March 14): First, I finally got to the point of trying to figure out what was going on that I've legit left it unplugged since the time of my last update and while the mic I am using is worse, at least my friends can hear me the entire time and I'm not fighting with it daily to work.

Second, for Elgato. My ticket number is 2008830043. My order number should be in the ticket thread, just not including here unless asked to reduces the chances of someone else claiming my order as theirs.

Update: Figured I'd just keep updating this every single time I have a mic issue. This is 2 days in a row where I've fought tooth and nail to get this mic to work and it's still not working. Just dies immediately after joining any call, loading up a game, or just exisiting.

I'd like to start off by saying that I am a massive Corsair fan. My case, fans, and RAM are all Corsair, so I am not pleased with this entire situation. I purchased the $300 Elgato Streaming Mic Bundle because I heard how great it was. IT IS THE WORST $300 EVER SPENT! I legit cannot go more than a week without my friends starting to complain about mic issues and then for 3 weeks after it's literally constant issues. This isn't one off either. IT HAPPENS EVERY MONTH! I reached out to tech support for help and they wanted me to send my mic back and then they'd send me a replacement. I asked what I should do for the unknown period of time until the replacement got here and they said, "You could just buy a rental, once it gets to you, you ship it back, and then you will be refunded." I told them I don't really have money to do that and I'm not waiting an unknown period of time to talk with my friends. They seemed extremely unbothered by this. I wish I could refund this product because it is legit the worst thing I've purchased.

Why spend $300 on a mic setup when I could spend $30 on a crappy mic and get a better result? I even tried the new Wave Link 3 software in hopes it'd fix it, and nope. It started doing it again after a week. I even tried unplugging everything except my mouse and keyboard and it still didn't work. Truly wish I just had my $300 back so I could go buy a different mic.

a scam company that releases things that barely work and are highly experiment. when they do manage to bumble into something useful like stream deck (which anyone can make at home) they somehow even f **kTHAT up. Customer service is shit and just small talk. They get worse and worse.

spent $150 on the facecam, and when it started crashing constantly during stream i upgraded to the facecam pro 4k bullshit for $200. At this point i've spent almost $400 on webcams and still do not have a functional one. AVOID AT ALL COSTS.
yes, i've reached out to elgato to no response whatsoever.

I have only good things to say about Elgato. I really like most of their products (I own several steam decks, as well as some other products from them) and the contact, when support is needed, is friendly and competent. Special thanks to Jason and Bruce for the one time I had issues with a purchase! Would buy here again without hesitation!

Even during the unboxing, I knew I was getting something much bigger than just a microphone. To me, Elgato always sounded like 'high-end and luxury,' but in reality, it's also about top-tier quality — a true gold standard for any streamer.

Placed and order but it was never delivered because they didn’t fill out shipping paperwork correctly. Messaged them about it and they said they needed to wait for the product to return back to them. Then told I’d be getting a refund but I’ve had to chase several times and still not received it. They just keep saying it’s being processed.

I purchased a profile for Streamdeck from one of their developers SideshowFX. It was for recording software Nuendo. It was creating major issues with the software so I contacted the developer. They got back with me with suggestions that didn't work. I reached out again and ZERO communication resulted from the developer. I blame the developer, but also Elgato because they have no way of reviewing the developer or products to warn others. Looks like I'll have to make a youtube video warning against SideshowFX and lack of support for their software.

They really care for there customers great service

Super freundlich und schneller Kundensupport. Sehr entgegenkommenden und Hilfsbereit.

I recently switched from a Windows-based system to Linux and, unsurprisingly, ran into challenges getting all of my peripherals and their associated software to translate over cleanly.

I submitted a support ticket on a Saturday afternoon and, within hours, received not just a response—but a thoughtful, genuine one. The reply took my concerns seriously, acknowledged the limitations honestly, and still provided meaningful guidance and next steps. That level of care speaks volumes about both the company and the people behind it.

Eric S. responded to my message with sympathy, professionalism, and clear respect for the time and effort I put into reaching out. He went well beyond what I would normally expect from technical support, especially on a weekend, and made it clear that my feedback mattered—even when an immediate solution wasn’t possible.

Experiences like this reinforce trust in a brand. Five stars, without hesitation.

My new capture card became damaged after installing Elgato Studio and running the update. After going back and forth via email for over a week with their customer service, providing photo/video proof, and repeating myself multiple times, I was finally offered to return the product for a new one. I asked to receive a refund instead and had to submit a new request to be approved. This is taking a very long time and at this rate my return availability time will run out. I have purchased many Elgato products before, so this is very disappointing.

extremely crappy experience using the stream deck mini, for 60$ this crap has an update every single time I start up my pc which takes forever. While it updates every time you start the pc, it doesn't work at all and you have to wait. 0/10 will be selling this on ebay and taking a loss.

Horrific experience in totality! Ordered an item that only half of was delivered and when enquiring about the second half, the order was only placed then after u had to contact them to follow up.

Customer Service (Blake) constantly dodged responsibility and wouldn’t provide information as requested before going on to not reply unless being chased.

Really poor experience and will not be doing business with Elgato again.

Ich warte nun seit fast 30 Tagen auf meine Bestellung!
Ein paar Sachen meiner Bestellung kamen an! Nicht alles sind angekommen! Auch wenn deren System es zu erst so angezeigt hat…

Nach mehrmaligen Nachfragen stellte sich heraus, dass ein Teil von UPS zurückgeschickt wurde, weil sie so viel Lieferaufkommen haben…

Gut kann Elgato nichts für, aber das die Ware neu versendet werden muss steht ja schon seit mindestens 21 Tagen fest und es ist immer noch nichts passiert!!!

Ich war jetzt sehr geduldig, aber langsam reicht es auch mal! Was kann denn daran so lange dauern ein reshipment zu organisieren?

Ich warte jetzt schon 30 Tage auf die Ware und der Support rührt kein Finger!

Probleme haben sich erledigt nach ca. 1,5 Monaten. Deswegen nur 3 Sterne