Enstroga UK Reviews 

Enstroga switched me onto the tariff I selected with no issues (I did provide MPAN numbers to help). I remained with them to the end of the fixed period. I then switched to a new supplier on a more competitive deal I found with no issues. I would have liked them to have created more period bills during my time with them so my payments remained accurate. I was a little in credit when switching away and they promptly refunded this to me when I requested. I would use them again. Thank you.

Absolutely awful company.
I have sent so many emails and get completely ignored.to then be threatened with disconnection and court action.
Unable to send forms to be completed
but able to send bills
After much stress and frustration.siuation still not resolved and still being ignored
Well over 20 emails sent
Getting nowhere then have nerve to request exactly same information provided in February
Unbelievable
Ombudsman.i think.

Only one star as customer service just keep lying to me.

I will no believe them or any promises there make.

Excellent, helpful and clear with explanation very pleased with the telephone conversation

Fantastic company so helpful ,it took 10seconds to answer my call to them.

One star is too much for this company.
Absolutely terrible.
They overcharged us and treated us terribly.
Due to their unorganised manner we were forced to create an account with them as they did not allow a switch. In that time they decided to not allow us any ability to know our tariffs or contract until after the final bill had been created despite regular calls. They were so unorganised and terrible customer service!! Tariffs were ridiculously high and overcharged us so much.
They forwarded the issue to a debt collection company despite being in the middle of a dispute also, so good luck trying to sort the issues with them.
Now reading reviews makes it clear to me this is a regular issue with them.
DO NOT USE!

***further updates***
Enstroga wished to get in contact with me to sort out the issue which caused this and review and still unable to even address the issue (being they overcharged me and then decided to pass me onto CRS during a dispute after terrible customer service) They took an approach of just pushing it to the side and focusing on their inability to sort out admin to allow me to switch at the start of my tenancy. No real resolution and just concluded with “your account is now closed and paid off”.
Their response also included that I should have been using the portal (which I did use, in a very organised person especially when it comes to meter readings etc.) however, I was unable to access the portal until the switch was basically done, so if anything this shows just how slow they are at doing anything!!
To further understand the issue they charged a 2 bed flat £62 for 8 days of electricity, they then admitted fault “a miscalculation” on their part and reduced this to £56 (for 8 DAYS!) absolutely ridiculous. Alongside this, I never received a contact only a snippet during the dispute they shoved off, to this day I still have no received a contract.
Might I add at no point have I been in any way rude towards them, yet I still get treated badly by them. I could understand if I was horrible to them but in fact it’s quite the opposite I have been fair but firm and they cannot even justify a reasoning for their inability to be organised, inability to give tariff rates at the beginning of the ‘contract’ and inability to give fair pricing.
I reiterate DO NOT USE!

Poor poor service. Have taken them to omsbudman and won case but they are still not giving details of final payment so I can leave. Complete fraudsters

Was requested to phone Enstroga to discuss electricity tariff rate & DD payments as payments were not keeping pace with usage.
Spoke to adviser called Kerem who was very helpful & explained the situation.
He found a new tariff rate & DD payments to suit my usage & switched my account over to the new rate.
10 out of 10 well done Kerem

Avoid avoid avoid worst company in the planet, cleared my balance which I don’t agree with the amount and they still blocked my switch to another supplier. I’ve had sleepless nights because of this incompetent company high bills debt collection notices, even tho I pay by dd every month, if they keep blocking my switch I will be starting legal action on them and I have told them I will pay for what I have used up until the 18th March when the switch is due, after that they are not getting another penny from me

A lamentable catalogue of claims ( for a small amount), threats, and even insistence that their claim has never been disputed confirm that E. do not read, let alone consider protracted correspondence. My bank manager spent a long time repeatedly trying to phone E. Each time after a lengthy wait, the line was cut. Repeatedly presented evidence and proof of payment by my bank and receipt by E's. has been ignored. Of a first payment by cheque they finally acknowledged it is their policy to "tear up". They unlawfully sought to set up a direct debit. Correspondence is cc sols. Advice: if further claim, counterclaim.
D H Birch

A guy named Sirius was really kind and polite , even though the call cut off he managed to call us back again and overall he gave us an excellent customer service.

Quick anwser and friendly and useful support from Tuntal

Habib helped me to change my contract tariff prior to my contract ending. It was quick, efficient and very pleasantly processed. Now when can we say that about an energy company and their customer service. Thank you so much.

The company that keeps throwing surprises at me despite leaving them 2 months ago they have now totally surprised me with a debt collection company for the final bill of £45.73 that I paid them on the 4th january, Despite this bill being estimated lol why would it be estimated after supplying the final meter readings? oh because they like free cash! despite emailing them they didnt give me a bill based on actual readings so eventually begrudgingly I paid the £45.73 on 4th January despite knowing it was more than I owed but just to get rid of the stress, lo and behold last night 28th January I get CRS messages that I owe now £66.73 ( the original £45.73 + £21 debt collection fee's ) what a total joke, oh well back to the ombudsman again!

To the followup by someone from Enstroga below, Shame you ca reply here but not to my emails? yes as always I supplied account number when I paid it, im not stupid, every payment I have included my account number, check your emails you can clearly see that, strange I have checked my account and yes I see I supplied both gas & electric readings at the same time!

Very easy to follow and understand. The staff were very helpful

Hi all i contacted Enstroga todaY and they answered in 2 mins,
A chap called Tuncay answered very polite and within minutes i was given the answer so well done Tuncay
Im happy with this service, i see a lot of bad reviews and comments on ENSTROGA AND THERE SERVICE I HAVE NO ISSUES THANKS GUYS

No fuss Electric provider - everything is online.

Rang Enstroga to change my tariff.Tuncay most helpful and very professional. Easy to understand and quickly dealt with my question Thank you Enstroga.

Enstroga web site is very easy to use, they will send you an email when you need to take your meter reading, more than that each time I called their help line I spoke to a person without going through a myriad of option and each time they could not have been more helpful.