Enstroga UK Reviews 

The person I spoke to was helpful, efficient and listened to me.

I talked with Tunkay this morning and he was super nice and explanatory with my enquiry. Keep up the good work.

I spoke to Tuncey on the phone who was very helpful and informative towards my query. Thank you so much

Recently moved into a new apartment who were originally with Enstroga, I had not heard of them before but I’ve dealt with the same individual twice now coincidentally (named Tuncay) and he has been brilliant at customer care and assisting me with my queries. Very friendly and helpful - Really impressed by their customer service. Well done Enstroga

I have sent them emails etc.over my account I have been with them for over 4years 160 phone calls to them nobody seems to take any notice or put information on there systems I have been locked out out of my account for about 3weeks now trying to reset password all it comes up with errow KEEP. CLEAR OF THIS COMPANY

Have been with Enstroga for three years now and have never had a problem. Always been able to speak to someone sensible who can sort out any queries immediately. I like their service.

Very helpful person, problem resolved with efficiency

I called today as received an email regarding a debit they were going to take out of my account. I spoke to Habib, who was very polite, helpful and explained everything to me as to why I had a debt even tho I pay by direct debit, which was due to the tariff changing back in July 2019 - no contact to tell this had happened he even admitted I wouldn’t of heard from them!! However I am now on a slight more expensive tariff which should cover my usage/debit and the £300 debit has been cancelled!! He was helpful and understand my concerns. Fingers crossed all should be ok now!!! If not in 12 months I will off to someone new!! Should say I have been with these guys since September 2018 and this is the first time I have had a problem

I rang to discuss my current monthly bill. You suggested that I move to a fixed tariff which would be cheaper. I agreed to this. Your staff member was polite and helpful.

Your polite staff member was helpful in changing my direct debit to cover the winter period, thank you so much

Been Dealing with Estroga since Feb 2020 after my girlfriend left and said she had informed them that she was leaving and could she put me on the Account! They finally contacted me in April 2020and said there was a £2600 debt on the account from 2018. after some investigating, I explained that the meter readings were incorrect and a credit was issued of £1923.90 this was never actually applied so I set up a payment plan in March 2020 with them and entered into a new contract.
I was paying Estroga £170 per month on a 2 bed flat with me in it, then found out that Ofgem has a 12-month rule! IF your energy provider has not been in contact with you they can only back bill for 12 months!
Estroga are very aware they broke the law and mislead their customers I am about to take advantage of the new regulations from Ofgem with regard to Excessive billing, I am also getting threatening letters from them even though I have an open complaint regarding their business practices.

I was a customer for 3 years and generally had no problems in that period. I had moved to UK from overseas and while the monthly amount was a lot, I thought it was normal for the big house we were in. I closed the account two months ago and was advised that I had a significant refund due to me. I was asked for my bank details to process the refund, provided those and have heard absolutely nothing since. I’ve seen no refund, had no messages or updates on status of the refund and when I call I get fobbed off with a lame excuse of ‘we are working out details of your final bill’ (despite that already being communicated to me at end of my contract. I found this really very unprofessional and not very good customer service.
ADDITION TO ORIGINAL REVIEW:
To their credit, Enstroga took notice of my comments during this period and called me on the telephone. That conversation was initially very confusing because I was told that my refund had been investigated and was no longer valid and therefore, since the ‘issue was resolved’, would I please remove my negative TrustPilot Review. I didn’t accept that because it was too much of a change in position to simply say ‘my refund was no longer valid’ - I therefore refused to remove this Trust Pilot review and told them I expected some pro-active communication on my case and demonstration of why such a big change in position before I would consider removal.

As a consequence of that conversation Enstroga certainly became more proactive in their communication with me and reassured me that they would continue to work on my case. I have since received a refund, consistent with what I was originally told. It is therefore unfortunate that the lack of pro-active communication from their side and the confusion their end in calculating my final account status has marred what might otherwise have been an overall positive experience with them. Hopefully the lessons have been learnt by them and their future customers will benefit.

Excellent service. The phone was answered on the second ring, the customer service agent, Habib was courteous, helpful and efficient.

Enstroga is unfortunately one of the worst companies that I have ever had the misfortune to deal with. I wish we could give negative stars. I inherited Enstroga on the purchase of a new property. They immediately setup inappropriately high direct debits. The flat was upgraded and let 4 months later early September 2019. Enstroga were advised of the change and meter readings. Eventually after a large number of calls and emails most of which they ignored I managed to get it sorted out on Xmas eve. They were still taking direct debits on Xmas eve nearly 4 months after closing the account. On providing the closing reading they closed the online account which meant that I did not have access to bills etc. Again despite chasing I couldn't get a copy of the final bill until May 2020. They kept advising they would send the bill and I would receive an email to "Your final bill is now available for you to view online on your customer portal." To which they had blocked access. Hole & bucket come to mind.
My tenants have now moved out and I decided that I would switch ASAP as soon as the property was mine again.
A whole new chapter of pain now starts. Hilariously it appears that despite having been advised of the new tenants details they did not make contact with them. They have supplied a whole year of electricity without a bill. Initially they advised that this was my responsibility and would have to pay the bill.
Here is an example of there appalling customer service: I have a professional managing agent who supplied them with all the details of the moves and meter readings. I have received an number of emails from Enstroga ignoring the agents and asking repeatedly for the same information. Checking with the agents they confirmed it had been sent. In the meantime my request to switch has been prevented by an objection from Enstroga. I spoke to an Enstroga service agent He initially said that the problem was there was a large outstanding bill. I pointed out that this would be my tenants responsibility and he maintained they had no record of a tenant, start/end dates or meter readings. As I had been assured they had been provided I asked for him to check etc. Then the story started getting changed. They did have the tenants names but not the rest. then they did have the readings but not the dates then the dates but not the start reading. This all in the space of a few minutes.
The story goes on still.

My advice do not touch with a barge pole.

I spoke with two different people today - both of whom were friendly, patient, helpful and polite.
The second one was called Tuncay (sorry, I don't know the first). Huge thanks to them both for alleviating our large bill fears, and for so easily reducing our tarrif and sorting out a refund for the amount of credit we are in. Assuming this comes through as promised (a few days will tell!) then; huge thanks for your help and efficiency

The agent who dealt with my query was very well mannered and patient. His product knowledge was really good. I applaude Enstroga for the delivery of excellent customer service.

Kerem provided excellent customer service. Very efficient and achieved everything in a short amount of time.

I contacted initially to switch away after moving into a property they supply, but then their representative (sorry as i do not remember the name) put me on a cheaper rate which I was happy with. Have to say I was surprised reading some of the unpleasant reviews as my experience so far has been great!

I did have a hiccup when I first started with them.This was because of advertising a sudden surge if customers started building up , and they couldnt cope at the time but soon they git onntop of this new backlog and wete operating extremely failrly and competantly again. I found other suppliers a tad dishonest and Enstroga havent been so now I'm pleased. They are giving me a refund into my account because of non use of some electrical bathroom devices. all I do is send my meter readings in each month and they fairly deal with them.