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Mauvaise expérience suite à une location effectuée et prise en charge par mon service Assistance, en relais de la panne de mon véhicule fin juin 2026. Pas de fiche technique descriptive lors de la prise de possession du véhicule à Lyon et, lors du retour auprès de l'agence de St Pierre des Corps, l'employé à constaté une "éraflure" sur le pare-choc avant et demandait 450 €. Une semaine après, le service Recouvrement exigeait 2 000 € pour cette même éraflure. Difficulté de récupérer les documents prouvant l'état du véhicule. Je les ai reçus plus de 2 mois après avoir rendu la voiture. A titre personnel, il est évident que je ferai appel à une autre enseigne quand j'aurai besoin de louer un véhicule.

J ai eu accès via l assistance de mon assurance a entreprise muret.
Tout a ete catastrophique du début a la fin. Le gérant Me Suarez devant venir me chercher a 17h chez la carrosserie. J etais avce ma fille. Il n est jamais venu.
Son argument était :je travaille moi madame!
La secrétaire de la carrosserie a eu pitié au bout. Dune heure d attente et de d appels et m a donc amene tres gentiment. Arrivées la bas il me’porpose une fourgonnette deux places a l effigie de l entreprise.Hors j ai 2 enfants..... il mé propose alors sa voiture de fonction..... et oui toujours plus d incompétences et finit par m avouer qu il n ya pas de voiture de prêt alors que tout etait calle avec l assurnzce et que le contrat accepte par Me suarez débute bien ce soir la.
Conversation a trois avec l asssistance qui elle non plus ne comprend pas que cela ne soit pas effectif.

Les voitures ne sont pas rentrées rien n a ete anticipé..Me suarez est complètement dépassé.
Je repars donc sàns voiture et encore a pied....
Il me promet que le lendemain matin une voiture de leur propore service assistance viendra me chercher pour m amener a colomiers...
Je l attends toujours une semaine apres....Pas d appels pas d excuses
Je prends donc un uber...pour me rendre a colomiers
Je prends la voiture a colomiers pour la semaine.
J apprends qd je vais recuperer ma.voiture chez le carrossier qu ils ont appelle deux fois pour savoir si je suis passée... la encore ma location. Perdure jusqu'au lendemain 10 heures.
Meme la carrosserie tourne cela tres déplacé...
Ce gérant est incompétent au possible et de surcroît sans aucune valeur morale ni humaine. il promet des choses qu il ne tient pas Il ment ehontement et se fiche complètement de savoir s'il nous met dans la panade la plus complette
Traitement scandaleux organisation pitoyable auucn savoir faire ni savoir etre
éviter absolument entreprise Muret auucne compétence du gérant ni serieux

RUN AWAY!
​We picked up our car at the enterprise Nante's airport location. The clerk sold us unnecessary extra insurance under false information! After looking into it, we contacted them the next day to cancel the coverage. No answer, sent 3 unanswered emails. We returned the car in Saint-Malo. They were supposed to help us by keeping the contract open until the issue was resolved and contacting me. Radio silence!!! The amount was charged to my card!!!!!!
Zero service and a complete scam!!! Find another company!!

Avoid Enterprise Bergerac Airport. Save yourself the trouble.

This happened back in May. I never got around to writing a review at the time, but four months later I still find the way we were treated so utterly ridiculous that it deserves one.

The original mistake was ours: we arrived without the required credit card. Fair enough.

We explicitly told Enterprise we would return later that week with the correct card. On Wednesday we called to confirm that both the card and the car would be fine. We were assured they would.

So a friend brought my Mastercard all the way from the Netherlands, and on Friday we drove 1.5 hours back to Bergerac.

The car had been given away.

Enter the manager. A man who apparently believes that running a car rental office consists of repeatedly announcing: "I have no cars."

Yes, I had noticed. Thank you for that valuable insight.

No apology. No responsibility for his colleagues' assurances. No attempt to find a solution. He even denied that we had said we would return later that week. Feel free to check your CCTV.

He then claimed there were no cars available all weekend, while we could see Enterprise offering rentals for the next day online.

When my girlfriend understandably got frustrated, he resorted to insulting her. And when we desperately tried to salvage our travel plans, he simply walked out. Laughing.

So we drove 1.5 hours back to our accommodation near Sarlat, and on Sunday another 1.5 hours to Bergerac to return the replacement car we had been forced to rent elsewhere. From there we had to take a €300 taxi to Brive to catch our pre-booked train.

Two completely unnecessary trips to Bergerac, hours of wasted holiday, extra fuel and a €300 taxi bill. All because Enterprise assured us the car would be there when it wasn't.

Not a single euro of compensation. We eventually got the original rental refunded, but nothing for the additional costs their assurances had caused.

The cherry on top? On both visits we watched other customers dealing with rejected cards and vehicles that didn't match their reservations. Apparently we weren't the only ones enjoying the Enterprise experience.

Mistakes happen. What matters is how you handle them. This manager showed a truly remarkable ability to turn a frustrating situation into a complete customer-service disaster.

Do yourself a favour: spend a little more and rent somewhere else. Even if everything goes wrong, at least you'll be dealing with someone who gives a damn.

Terrible experience with Enterprise Saint-Malo.

We prepaid €97 for a Renault Trafic but were advised to cancel and rebook after the named driver lost his licence while travelling. After we rebooked over the phone (as directed), Enterprise explicitly assured us that the original €97 would be refunded.

They then rented our Trafic to another family and charged us €214 for a replacement Citroën Berlingo — yet still kept the original €97.

So Enterprise took payment from us for a vehicle we never used, rented that same vehicle to someone else, and charged us again for the replacement. Despite promising a refund, they have since ignored our emails entirely.

No refund, no response, no resolution. Extremely poor customer service from a major rental company. I would not use Enterprise again.

Appalling.
I signed up to additional cover on a hire car for a holiday in France, but at no point either on Booking.com or speaking to staff at the pickup location was it explained that this would not include tyre damage. We had an incident in the car causing tyre damage towards the end of the stay, which has left us £500 out of pocket.
That is one thing, but the real damage came when reporting this incident. I was asked whether, given the hire car would be unavailable to me and I was not seeking to collect a replacement vehicle given the late stage of our trip, I would like to have a taxi arranged for our Saturday morning journey to Biarritz Airport. I was informed this would be free. I agreed with Enterprise on the phone to take up this offer and arranged for the taxi to collect me and my family in 06.30 on Saturday morning ahead of a flight time of 09.30.

The taxi never arrived despite assurances on the phone that it was arranged, leading to an anxious and unsettling Saturday morning before returning home to the UK for my wife and our 4-year and 8-month old children. We scrambled to arrange an Uber which proved challenging and took some time and came eventually at considerable cost.

After multiple e-mails with Enterprise to try and resolve this, I have still had no contact or attempt to rectify. They are extremely quick to take money from you but disgustingly unresponsive at attempting to address their own failures. It's a terrible shame as I've used Enterprise in the UK on numerous occasions before. Back to Sixt in France next time.

Hired a car from Bordeaux airport in May 26 while it was raining. 47,000km on clock. Small scratch on rear door was invisible as it was wet. Didnt get a copy of contract as promised which Enterprise admit. On return the agent went straight to the scratch. After returning home without my knowledge, he charged me Eur 3000 but dated the day we hired the car. Have eventually got Eur2500 back but still missing the remaining Eur 500. Enterprise do not reply.

ENTERPRISE RENT A Grenade, station de train

location d'une journée, très légère vérification du véhicule par l'employé de l'agence à la réception, avec "oubli" de marques dont on m'a fait endosser la responsabilité, surprise d'un débit plusieurs mois après. Plus de photos du véhicule au départ et arrivé 4 mois plus tard.... Gardez vos photos longtemps

Résultat : 460 Euros demandés par l'agence de location, au lieu des 80 euros prévue dans le devis.

Je m'aperçois que c'est une pratique de cette entreprise de location à la lecture des avis, à fuir

Avoid at all costs

July 2025 - Rented a car from Enterprise France at Bergerac Airport. At pick up car was not right and we got a smaller car, manual not automatic. Enterprise emailed a letter to say we would be due £200 refund.
Afterwards: Despite numerous attempts to contact Enterprise they didn't issue us with a refund and refused to answer any emails.
Next step - we took it to our credit card company and showed them the evidence. Enterprise agreed to refund and the £200 was put back to our credit card.
March 26 - notice from UK debt collectors to say that Enterprise had asked them to collect the £200 debt back on their behalf. Submitted all the evidence to the contrary and 2 letters from Enterprise saying they would refund the £200 to us. Debt put on hold but now Enterprise wont respond to any communication with the debt collector. It is just sat on hold indefinitely and we can't do anything until Enterprise respond.

ENTERPRISE RENT A CAR Besançon,
location de deux jours, très légère verification du véhicule par l'employé de l'agence à la recéption, avec "oubli" de quelques bosses dont on m'a fait endosser la responsabilité, au retour du véhicule.
Pas de clôture de contrat à signer, ni discussion possible, serions-nous au tiers monde ?!
Résultat : 1165 Euros demandés par l'agence de location, au lieu des 80 euros prévue dans le devis.
Cette entreprise est mainte fois dénoncée pour des faits similaires, depuis 2020, et elle continue de nuire.
Contestation pour irrégularités nombreuses et évidentes de procédures et de facturation, et l'affaire sera probablement portée au Tribunal..

Agence de location ENTERPRISE RENT A CAR à Besançon (25000).

Entre un prix annoncé de +/- 1500€, et 3110€ facturé, par modification de contrat, entre 2 agences ( Dijon et Avignon) . Communication téléphonique impossible. Il perde un client, et pas uniquement un, par relation ... TRES MAUVAISE EXPÉRIENCE

si vous ne voulez pas vous faire arnaquer à l'agence de l'aéroport de Bergerac n'y allez pas j'ai réservé une voiture on m'a refusé la location pour le permis un peu déchiré hors on me l'avait déjà accepté dans une autre agence de cette société et j'ai donc perdu 119€ pour non prise de la location alors que un concurrent à accepté mon permis de conduire donc à cause du zèle d'un employé qui à refusé de me donner la location déjà payé je me sens arnarqué car j'appelle ça du vol et je compte bientôt déposer une plainte pour ça avec mes contrats de location qui ont tous été accepté sauf dans cette agence

BEWARE: Windshield damage scam and corporate email addresses that bounce - Enterprise Bordeaux Gare Saint-Jean

We rented a Peugeot 3008 (RA# 327Y37) from Enterprise Bordeaux Gare Saint-Jean in April 2026 via economycarrentals.com, with a Full Insurance Package including CDW capped at €1,700.

Three things happened that we believe constitute deliberate bad faith:

1. At collection, our booked electric vehicle was unavailable. The agent demanded €80 extra for a gasoline replacement; their own failure, not ours. Dropped only after we pushed back.

2. At return, Enterprise charged €2,500 to our credit card for an alleged windshield chip; exceeding our contractual CDW excess cap of €1,700 by €800. The windshield was never inspected during the walk-around. Page 4 of Enterprise's own rental agreement, where vehicle photos should appear, is entirely blank. No repair invoice, no independent assessment, no timestamped photos have ever been provided.

3. They charged our card at 15:56 — three minutes before their notification email arrived at 15:59 — in breach of the 48-hour contestation window they stated in writing.

We have filed formal complaints with Enterprise Holdings corporate headquarters. Enterprise USA's corporate email bounces. Their customer service is unreachable. We have been disputing our case for 4 weeks but company didn't budge and refuse to return our money.

Upon investigating we realise that this practice of charging for windshield damage without inspection evidence is a recognised scam documented by ClassAction.org against Enterprise, Alamo and National specifically. Do not rent from this franchise without photographing every millimetre of the vehicle including the windshield before driving away.

Très mauvaise expérience avec Enterprise à l’aéroport de Bordeaux.

J’avais réservé une voiture via Booking. Mon avion a eu 1h de retard, et à mon arrivée, on m’annonce que ma voiture a été relouée parce que j’avais dépassé un délai de 2 heures. Problème : cette règle n’était indiquée nulle part au moment de la réservation. On me dit ensuite que c’est “dans les conditions générales”… probablement en tout petit, comme toujours, que personne ne lit réellement.

Résultat : aucune voiture, aucune solution alternative proposée, et surtout zéro empathie. Je me suis retrouvé bloqué avec ma famille et deux enfants, en sortie d’avion, avec encore une heure de route à faire.

Franchement honteux comme service. À éviter.

Hired a car from Bergerac airport, car had damage and was dirty, but it was ok, still a good car.
Luckily I took pictures of the damage before driving away because when I returned they said I caused the damage, even though there is an open dispute, they took over 2000€ from my account. Needless to say I have escalated this and also bought my bank within this argument.
Absolutely terrible, PLEASE PLEASE AVOID!

The WORST hire car company I have ever used. Local branch in bordeaux Saint Jean train station are the most incompetent uncaring individuals you will ever have to deal with. They are incredibly slow and do not answer the phone. I will never use enterprise again, they absolutely ruined our family holiday. Avoid these criminals, you have been warned. I will do everything in my ability to steer anyone away from this company till the end of my days.

The worst company in Switzeland , they are a fraud and charge you for pre existent scratches even if you have evidence and the cuatomer service is terrible. Its a shame for such a beautiful country to have such fraudulent franchised companies

Helvetic Motion AG Werftstrasse 80 8302 Kloten

HELVETIC MOTION IS A FRAUD

Agence de trappes très malhonnête à éviter absolument
Vehicule livré en retard
État des lieux du véhicule fait de nuit
Vous trouve des problèmes à la restitutions alors que rien n est signaler lors de la prise du véhicule
Vous font payer la somme prévue et vous débité la franchise le mois suivant sans rien vous signaler franchise débiter avant réception du mail
Scandaleux à fuir à fuir
Agence à éviter à tout pris

Attention, entreprise peu sérieuse ! J’avais réservé un utilitaire le 15/12/2025 payé à l’avance. Le jour même, annulation sans aucune explication ni solution alternative proposée .Pire, zéro remboursement malgré mes relances. Perte de temps et d’argent, à fuir absolument !

I rent a car for ten days in france, with the full-coverage. I receive a parking fine 2 days later, which I had actually paid, just did not put it in the dashboard (looks like in france you still have to do that, even when the machine records your plate number). I write to the company explaining the issue, telling that I have all the tickets and that the fine can be rejected easily. No answer till three days later, when the write me the fine has already been paid, with 35€ extra for their administrative account. Maybe if theid had answered me before paying.... But of course not, that is money for them. The fine can still be claimed, but those 35 € will never come back to me.
PD: the parking fine is 25 €