A big help knowing I have support at the end of a phone ...call I'm not great with technology so this service is very important to me All the customer service team have been friendly and... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
I had been bombarded by spamming/scamming legals about a car I owned 10 years ago qualifying for misselling payout. I could not remember, so went onto Equifax to check whether I'd had finance. I had n... Toon meer
Bedrijf heeft geantwoord
I had a false address on Clear score and my credit report. I’ve been trying to get this removed with Equifax, but they take over a week to reply to message and their message are not very helpful. You... Toon meer
Bedrijf heeft geantwoord
What a palaver, someone managed to buy a mobile phone as me - except all the details were wrong, just my name. I contacted Vodafone (who sold the phone and I am actually a customer of), Lloyds (who th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kredietinformatiebureau
- ook in
- Alternatieve financiële diensten
- Kredietregistratiebureau
- Niet-bancaire financiële diensten
Over Equifax
Geschreven door het bedrijf
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contactgegevens
Verenigd Koninkrijk
- www.equifax.co.uk
3,2
Gemiddeld
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Equifax
Hi Humayoun,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
A little long winded as i am not a…
A little long winded as i am not a seasond pc user but you did what you said in the end thank you
2 september 2026
Antwoord van Equifax
Hi Andrew,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
A great financial tool
This was a very comprehensive report and the navigation around the questions etc was very clear .
This is such a great tool to help keep an eye on personal finances.
2 september 2026
Antwoord van Equifax
Hi Gary,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Very fast response time by Equifax…
Very fast response time by Equifax Consumer Support
3 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi David,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Absolutely shocking customer service
Absolutely shocking customer service. Do not take out a subscription with these people. If you cancel it they still try and take the money from your account, even though you have cancelled your subscription. You raise a case and they close it down immediately after responding with "no money has been taken from your account so do not worry." I have repeatedly requested for my card details to be removed from their data base and that request is being completely ignored. I have now had to go down the route of cancelling my bank card and reported it as fraudulent activity. I will never be using equifax ever again, the customer service is next to nothing!
2 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Siobhan,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Something that should be straight forward was complex with you
It took so long to get a response from you after unnecessarily complex ID checks. I had to abandon the process and use another platform to get my credit report.
29 augustus 2026
Antwoord van Equifax
Hi Henry,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations and that you were unhappy with our verification process. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Totally unreliable scoring
They lied about me having an excellent credit rating but then I couldnt get any credit, so they wasted my time and I am sure their score couldnt have been accurate.
25 augustus 2026
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Excellent App
Easy to register and verify your ID. Easy to navigate the app and found out where I had car finance from over the last 20 years for free. This is a must have if you can’t remember who you had finance with because if you use a claim company they will take at least a third off you in fees and add vat on top!! Highly recommend Equifax.
1 september 2026
Antwoord van Equifax
Hi Mr. Williams,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that you found our app easy to navigate and useful. I hope that you will continue to find Equifax of value and that we can continue to assist with your finance.
Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.
Kind regards,
The Equifax Team
Inaccurate
Credit score is far lower than the other credit companies and shows inaccurate and out of date information
1 september 2026
Antwoord van Equifax
Hi there,
I'm sorry that you are unhappy with your Equifax Credit Score. You can find information about what may affect your score by visiting Online Help and using our FAQ's, alternatively we'd be delighted if you wished to give us a call so that we could discuss this with you.
The Score has been designed to reflect how lenders are likely to assess your creditworthiness when making lending decisions, so it changes in line with how lenders are likely to view you at the current time. Equifax do not make lending decisions, so it's important our score is reflective of those who do make such decisions. The features of the Score are designed to provide greater clarity around how the information in the credit report can impact your credit score.
Kind regards,
The Equifax Team
They give you a dramatically lower…
They give you a dramatically lower credit score than all the other creditors solely on the basis that you don't have a lot of credit history, but then their score prevents you from getting any credit history, so you end up doomed to be punished for life like someone who was irresponsible with debt in their youth despite a long history of being so responsible with my finances that I've never needed or wanted credit.
27 augustus 2026
Antwoord van Equifax
Hi Radical,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
You can find information about this by visiting Online Help and using our FAQ's, alternatively we'd be delighted if you wished to give us a call so that we could discuss this with you.
The Score has been designed to reflect how lenders are likely to assess your creditworthiness when making lending decisions, so it changes in line with how lenders are likely to view you at the current time. Equifax do not make lending decisions, so it's important our score is reflective of those who do make such decisions. The features of the Score are designed to provide greater clarity around how the information in the credit report can impact your credit score.
Kind regards,
The Equifax Team
Can’t trust the information they share
Equifax added a ‘new’ credit account to my report. It actually related to a car lease agreement which had been completed several months earlier and had been closed. I complained and was told it was correct so no change would be made. You cannot trust the information they share about you.
So I get the same standard response from Equifax. But I wasn’t posting here for support, I was posting here for others to see how useless they are.
1 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Richard,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Very easy to register
Very easy to register and to be ‘ up and going’ in a short time. Then being able to source the information that I was looking for.
20 augustus 2026
Antwoord van Equifax
Hi William,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Rubbish agency
I wrote to Equifax regarding my Financial information on Clear score which showed a closed account as being Active. I then contacted Equifax on the 31st August and within minutes they had resolved the issue and closed the case. I then logged into my Equifax account and went to My Cases which showed nothing and nothing in Closed case so basically they didn't do anything.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Denise,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Equifax has merged the credit history…
Equifax has merged the credit history of a different person with my credit history, so the other person's history shows up on my credit check. The other person has the same name as me, and was born on the same day, but has a different year of birth, and a different address.
The other person has a bad credit record so it adversely effects my rating. It is shocking that such a fundamental failure of not matching the year of birth does not get picked up and corrected automatically and that I needed to report this myself.
Equifax told me it would take at least 2 working days to correct this. In the meantime I can't get a mortgage in principal, so I can't submit an offer on a house that I want to buy. I will probably lose the house by the time this is sorted out.
29 augustus 2026
Antwoord van Equifax
Hi David,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Equifax is quick to respond
I like the fact that Equifax is quick in dealing with changes, updating score and replying quickly.
22 augustus 2026
Antwoord van Equifax
Hi Dian,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Nat West my credit score
You told Nat West my credit score wasn’t good enough. I then registered with your company and you started sending me loan offers as my chances of success was 94%!!!! SERIOUSLY?!
21 augustus 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Fantastic customer service
I found customer service really excellent when I needed to call to ask a few questions and get some clarification. The lady on the phone was lovely, very knowledgeable and reassuring.
29 augustus 2026
Antwoord van Equifax
Hi Sophie
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I'm really pleased that you feel we answered all your queries.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Antwoord van Equifax
Hi Thomas,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwoord van Equifax
Hi Oyedokun,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwoord van Equifax
Hi Nelson,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
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