Quick delivery. Product did the job, shifted a persistent stain (dog piddle) on a light coloured, flat weave carpet (new) that I had tried to remove with standard carpet cleaner with no success.
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Lees wat reviewers zeggen
Haf think missing wast basket missing all scharges look lick sandhand but aney way thank i bay basket from you after week your service not goodi phone about body schage
Bedrijf heeft geantwoord
Everything that I purchased of which up to now is the gorilla strength Honda engine 15 L per minute 3600 psi jet wash, rotary floor cleaner and several turbo nozzles has been nothing short of fantasti... Toon meer
Bedrijf heeft geantwoord
I received my in-line water filter within 2 days of ordering and I was informed every step of the way when it would be delivered. Excellent Service 👍 Regarding the water filter it was extremely... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Leverancier van schoonmaakproducten
- Apparatuurleverancier
- Industriële apparatuur leverancier
- Industriële stofzuigerleverancier
- Machineonderdelenfabrikant
Over Equip2clean
Geschreven door het bedrijf
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Geschreven door het bedrijf
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contactgegevens
Kiam House, L33 7TD, Liverpool, Verenigd Koninkrijk
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4,3
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Equip2clean
Hi Tyrone,
Thank you for the 5‑star review. I’m pleased to hear your order arrived on time and that you were happy with the delivery service. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Bought a new generator
Bought a new generator, arrived on time, well packaged,
Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should now but have not powered anything off it yet so will see how it performs under load in due course
13 maart 2026
Antwoord van Equip2clean
Hi Ian,
Thank you for taking the time to leave a review and for your detailed feedback. I’m pleased to hear the generator arrived on time and well packaged, and that the issue with the stop/start button was resolved quickly following your call.
We always aim to deal with any problems promptly and make sure everything is working as it should, so it’s great to know the replacement has done the job. Hopefully it performs just as well when you put it under load, but if you have any questions or need support at any point, please don’t hesitate to get in touch.
Thanks again for choosing Equip2Clean.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
No contact whatsoever
No contact whatsoever, not E-Mail, phone, WhatsApp,..so basically bought blindly also didn't buy telescopic poles cause no one was to be reached. Guys you're loosing money.
13 maart 2026
Antwoord van Equip2clean
Hi Aleksander,
Thank you for your feedback. I’m sorry to hear you felt unable to reach us, as that clearly wasn’t your intention when visiting our site.
We do offer customer support via phone, email, WhatsApp, and social media, and we respond to enquiries as quickly as possible during business hours. I’m sorry if you attempted to contact us and didn’t receive a response in the timeframe you expected — that’s understandably frustrating, especially when you’re looking for pre‑purchase advice.
We appreciate you highlighting this, as it helps us review how visible and accessible our contact options are, particularly for international customers. If you’d still like assistance with telescopic poles or product compatibility, we’d be more than happy to help if you get back in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Unable to provide a positive review as…
Unable to provide a positive review as they have not delivered the product I ordered, nor, have they responded to emails requesting an update.
Update
Now have received item I ordered. It would appear that in the event of a problem. No action taken until a poor rating on trust pilot creates a response. Along with insincere platitudes and apologies. Wish I had looked on trust pilot before choosing this company.
Make your own decisions
16 maart 2026
Antwoord van Equip2clean
Hi Simon,
I’m very sorry to read this and I completely understand why you’re disappointed. Your order was dispatched on time, but DPD failed to deliver it within the stated timescale, which is frustrating enough on its own. Where we fell short was not keeping you informed and not responding to your emails quickly enough — and for that, I apologise unreservedly.
Courier delays do happen, but a lack of communication from us is not acceptable. We should have acknowledged your messages and provided an update, regardless of how busy we were at the time.
Thank you for bringing this to our attention — feedback like this helps us improve how we handle delays and customer communication.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great service and fast delivery
Great service and fast delivery
Top class machine will use again when I upgrade
11 maart 2026
Antwoord van Equip2clean
Hi Joseph,
Thank you for the 5‑star review. I’m really pleased to hear you were happy with both the service and the delivery, and that the machine is performing well for you. We appreciate your support and look forward to helping again when you’re ready to upgrade.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Excellent Service
Good communication and very helpful. The part I required arrived promptly. Thank you.
20 maart 2026
Antwoord van Equip2clean
Hi Richard,
Thank you for the 5‑star review. I’m pleased to hear you found our communication helpful and that the part you needed arrived promptly. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Antwoord van Equip2clean
Hi Mike,
Thank you for taking the time to leave a review. I’m sorry again that part of your order arrived damaged — that’s never what we want for our customers.
As soon as this was brought to our attention, a replacement part was dispatched, and I can see it has now been delivered today. We always aim to resolve issues like this as quickly and smoothly as possible, and I hope the replacement has arrived in perfect condition.
If there’s anything further you need or if you have any questions at all, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Antwoord van Equip2clean
Hi Barry,
Thank you for the 5‑star review. It’s great to hear you were happy with the products, pricing, and fast delivery. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Antwoord van Equip2clean
Hi Christopher,
Thank you for the 5‑star review. I’m really pleased to hear you were happy with the product and delivery time, and we appreciate your support. We look forward to helping you again in the future.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Order a pressure washer for collection…
Order a pressure washer for collection was ready in 15 mins
18 maart 2026
Antwoord van Equip2clean
Hi Mark,
Thank you for the 5‑star review. I’m glad to hear your order was ready quickly for collection and that everything went smoothly. We really appreciate you choosing Equip2Clean.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Good website
Good website, easy to navigate with full description of product, competitive pricing. Very quick delivery, would definitely use again.
16 maart 2026
Antwoord van Equip2clean
Hi Kelly,
Thank you for the 5‑star review. I’m really pleased to hear you found the website easy to use, with clear product information and competitive pricing. It’s also great to know your order arrived quickly. We appreciate your support and look forward to helping you again in the future.
Kind regards,
Jon Raven
Antwoord van Equip2clean
Hi Marlon,
Thanks so much for the 5‑star review. Really pleased to hear your order arrived quickly — we work hard to keep our dispatch times sharp, so it’s great to see that come through on your end.
If you ever need anything else, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great Service
My son and 1 purchased a kiam 15l 4 years ago. Although this machine is not our main machine now it’s still going strong. Great Service and price.
20 maart 2026
Review zonder uitnodiging
Antwoord van Equip2clean
Hi Ashley,
Thanks so much for the 5‑star review. Really glad to hear the Kiam 15L has served you and your son well over the last four years — that’s exactly the kind of long‑term reliability we aim for. Great to know it’s still going strong even after becoming your backup machine.
If you ever need anything from us down the line, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
I have not used the parts I ordered yet…
I have not used the parts I ordered yet but it all looks quality and delivery and customer service was excellent.
16 maart 2026
Antwoord van Equip2clean
Hi Steven,
Thanks so much for the 5‑star review. Great to hear everything arrived looking spot‑on and that you were happy with the delivery and service. If you need any help or advice once you get around to using the parts, just give us a shout — we’re always here to support you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great product at a great price compared…
Great product at a great price compared to others.
Also very helpful and a quick reply to a query I had
10 maart 2026
Antwoord van Equip2clean
Hi Jay,
Thanks so much for the 5‑star review. Really pleased to hear you’re happy with the product and felt you got great value. Glad we could help with your query quickly too — that’s exactly the level of service we aim for.
If you ever need anything else, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
You read all the reviews
You read all the reviews. You agree the price. There’s still that niggling feeling in the back of your mind are they as good as they seem.
The answer for me was better.
I bought my equipment in January and due to other commitments only fired it up mid March. I asked so many questions over the phone but never felt they were exasperated by my calls ( who could blame them) they went above and beyond to explain in a calm patient manner.
I finally get to try the gear out and have a break down with a piece of kit on its first outing. I rang explained what had happened. No judgement but I did wonder if it was something I had done.
Reassurance, positive action plan to get me up and working. A discussion to see if I was capable to replace the part my self or did it need returning to their workshop.
It was something I was capable of so the part was expressed to me and I received it the next day.
So I’m up and running again.
Being true to your word is a rare thing.
I’d like to thank Johnathan, Jon and Lewis for all their help.
17 maart 2026
Review zonder uitnodiging
Antwoord van Equip2clean
Hi there,
Thank you so much for taking the time to leave such a detailed 5‑star review. It means a lot to all of us. We know that buying equipment can feel like a leap of faith, so it’s great to hear that your experience with us has been even better than expected.
I’m really pleased the team were able to support you from the very start — answering questions, helping you get set up, and then stepping in quickly when you had that breakdown on the first outing. That’s exactly how we want things to work: calm, clear guidance and fast action to get you back up and running.
It’s brilliant to hear you’re now fully operational again. Being true to our word is something we take seriously, so your feedback genuinely means a lot.
Thank you as well for mentioning Jonathan, Lewis and myself — I’ll make sure they see your comments.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
The timimg that the product was…
The timimg that the product was delivered was super fast.Thanks team.
16 maart 2026
Antwoord van Equip2clean
Hi Nicholas,
Thanks so much for the 5‑star review. Great to hear your order arrived so quickly — the team will be really pleased to know the delivery hit the mark.
If you ever need anything else, we’re always here to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Got my order with cracks and a piece…
Got my order with cracks and a piece broke off it.
On to Sales now to see what can be done about it.
Update
Got a 30% refund… so gave it another star.
16 maart 2026
Antwoord van Equip2clean
Hi Michael,
Thanks for taking the time to update your review. I’m sorry the item arrived with damage — that’s never the experience we want for anyone.
I’ve checked your order and I can see you were happy to accept the 30% reduction as a resolution, so I’m glad we were able to get that sorted for you quickly. If there’s anything still not right or you need further support with the product, just let us know and we’ll be happy to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
16L backpack completely packed up
16L backpack completely packed up. Costing me loads of money and delays. Customer service just offered to replace the battery.
If my product has stopped working they should just send a new one. Not a replacement part for something that’s not going to fix anything. The battery works absolutely fine until connected to the backpack.
Backpack leaked from the start. Now it just packs up while I’m trying to work n customer service arent very helpful. I appreciate the battery offer but that’s not going to fix the backpack.
Cheaply made, over priced, anyone thinking about buying one is better off shopping elsewhere. They might be good at marketing on social media but absolute shit products.
18 maart 2026
Review zonder uitnodiging
Antwoord van Equip2clean
Hi Shayne,
Thanks for taking the time to leave your feedback, and I’m really sorry to hear you’ve had this experience — it’s never what we want for any customer.
I’ve had a look into your case and I can see our team offered a replacement battery because, based on the symptoms you described at the time, that was the most likely cause. If the issue goes beyond the battery, we will of course put that right for you. We don’t expect you to be left with a product you can’t use.
Regarding the leak you mentioned, that’s not something we would expect from the backpack, so we’d like to get this fully inspected and resolved properly. We’re more than happy to arrange a return so we can assess the unit and either repair or replace it depending on what’s found.
We take product quality seriously, and we want to make sure you’re back up and running as quickly as possible. If you can get in touch with our customer service team, we’ll get this sorted for you straight away.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Cyclone vac came with missing parts.two…
Cyclone vac came with missing parts.two emails with no response
27 februari 2026
Antwoord van Equip2clean
Hi Wayne,
Thanks for your review, and I’m really sorry to hear you’ve had this experience. I’ve just picked this up and I can see you emailed us earlier in the week — I want to get this sorted for you personally.
The Cyclone Vac shouldn’t arrive with anything missing, so I just need to confirm exactly which parts you didn’t receive. Once I have that, I’ll get the missing items sent straight out to you without any delay.
If you can reply to your original email or drop me a quick message with the details, I’ll take it from there and make sure you’re fully sorted.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
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