Evetech Reviews 

I bought a motherboard roughly a year ago. The board since gave up. With it still being under warranty I figured it would be a simple RMA exchange, yet they have offered me a inferior motherboard as a replacement that also does not come with a box or IO shield either.

DO NOT BUY!

Some of the worst after sales I have ever experienced

Avoid Evetech guys. Just after your money nowadays. Pay little extra and use someone else.

Built a PC through them, it’s been in 2 times already. First time, their upgrade kit that they advertised and sold me was INCOMPATIBLE. PC still crashed when I got it back with new RAM. This time, even after specifically asking them to make sure it’s working. After driving all the way to collect, come home to a blue screen.
Have made like 6 trips to them in the last few months. Unacceptable.

Absolutely terrible customer service. I have a vertagear chair that had the backrest frame break after about 2 years. It has a 10 year warrantee on the frame. The only reason I went with Evetech and that chair.
I contacted support and they said they would get in touch with vertagear and contact me with an update.
After 6 months I have not once received an update without having to constantly follow up with Evetech.
The issue is still unresolved and I have no faith that it will ever get replaced.

If you expect to have any sort of help from customer service.... shop elsewhere!

Had a PSU that malfunctioned after 4 years over a weekend. Since I bought from the Evetech online store during 2018, I was not sure if I still have a warranty but after checking the site, my PSU came with a 10 year warranty (Antec PSU). I made contact with Evetech via their online RMA procedure from their site during the following week and they sent me a quote the next business day for the collection of the faulty PSU, which I the paid within the next 2 days.

Having received the proof of payment for the collection via courier, they used Aramex couriers to collect the package containing the original packaging (box, cables and faulty PSU) within the next 2 days. Received another confirmation from them just before the weekend that they have received the device and were busy testing the unit and will let me know of their findings. After that weekend, they did get into contact with me and have included an in-store credit note to the amount that I originally paid for the PSU no new stock existed to replace the faulty PSU. They guided me again on how to submit the in-store credit note to one of their sales agents to generate a quote for a different PSU model for the difference of money from their credit note. They generated a final quote on a new PSU from my choosing and I paid the amount to their account after which they took about 3 days to deliver the new PSU to me which is now installed and working perfectly.

Excellent service that I received throughout this RMA process on a PSU with Evetech. It was my very first RMA using them and the whole process took little over two weeks to complete and I am quite happy and impressed with this company's after sales service and support. Keep up the good service!