EVO Payments UK Reviews 

A typical example of a company that automates everything so much that they forgot to do the simple things in finance to make the process simple. Spoke to the customer service team and the 'No can do" attitude is so typical of lazy companies. Apologies for expecting to match my payments through you with a logical reference so I can match it with my accounts.. but Oh no that would be asking for too much. Utter garbage .. I will not be renewing with them again.

WORTH READING: for all small business owners.

As a small business owner, I have had the worst experience with Evo Payments.

We have been open for nearly 3 months, signed up with Take Payments - card machine provider and Evo Payments as merchant service provider.

Evo Payments, as a merchant service provider / card processor, is responsible for setting our account with Amex in order for our card machine to accept Amex card payments. However, somehow they did not set up our account properly with Amex and mixed up our special Amex Payments ID so all of the payments made with Amex cards were not sent to Amex. Hence, Amex was not able to finalize the transactions and release the payouts to us.

As a small business, cashflow is extremely crucial and our money has been stuck at Amex for 3 months without any resolutions from Evo Payments, even though it is clearly their responsibility to send the transaction details to Amex to get us paid! They keep telling us that they are working on it, but for 3 months, nothing has been done.

It has been stressful, frustrating and hopeless after so many calls and efforts to get our money back. Until the moment I write this review, our money is still nowhere to be seen.

Please, small business owners, DO NOT use any card machines that are processed by Evo Payments if you don't want to beg for your hard-earned money. They think we are small businesses, so we are not worthy of their attention and resources.

When ever there is a 'need' to contact EVO Dawn always is able to help and this when added to the very smooth daily process of taking card payments without out any problems makes operating with EVO highly recommended.

Once you sign up, the support is extremely poor. Customer service is unresponsive and unhelpful. They issue refunds to customers without your approval, claiming the customer complained to their bank about unauthorized use, even when the details were verified and matched during the phone call. Updating bank details or making simple changes is a long and frustrating process. I would strongly advise avoiding this service unless you’re prepared to deal with ongoing financial and administrative issues.

I have been dealing with EVO Payments for my businesses (Siky Ltd and Shipley Healthcare) and I cannot recommend them highly enough, specifically Dawn Plant and Sally-Ann Quarman.

Sally-Ann has been instrumental in helping us set up our new business accounts and additional outlets. Her communication is always clear, professional, and incredibly helpful.

Dawn went above and beyond to ensure our rates were matched across our entire group (including our new MID for KISU2 Ltd) and even secured us 6 months of free terminal rental to help with our expansion. It is rare to find this level of personalized care in payment processing.

If you are looking for a team that actually cares about your business growth and works hard to get you the best deal, look no further than these two. Thank you both for your ongoing support!

Cole Longland was very helpful and quick in dealing with my query and helped sort out my issue

Best price, best customer service, good listener and always polite having an intension to help.

It means a lot as a customer ,especially small business.
Good luck Azizi, you have been really great and good service.

Thanks Sally as always :)

Regards

Paige Saunders
Was very good very helpful gave me the best rate

She also done price match
Thank you
Paige Saunders
For your service and quick reply back on the work

Scam they’ve holding payments for no reason

Stay away/ avoid .
Had a off licence , used evo payment / paymetrix , was asked to pay closing account fees and will be reimbursed.
After paying will refuse to reimburse stating the new owner doest want to continue with the services.
Never mentioned on emails / multiple phone calls that will only reimburse if the new owner continue with them.
It's not in our control how the new owners wants to run there business.
Very disappointing service.

Dawn responded to and resolved my query very swiftly. Far faster than I had expected!

Dawn is always extremely helpful, regardless of whether the department is hers or not!

Hi there! Just wanted to say a big big thank you to the guys in tech, you have been so helpful with getting my mid issue resolved. Thank you so much 😊

Dealt with a lady called Dawn Who was always so helpful and friendly. Always got back to me quickly and got me some amazing deal

SCAMMING CRIMINALS.

They have kept over £2000 my card terminal transaction, because XE PAY has asked them to hold it, even after clarifying the issue with XE PAY, and they have sent a few emails asking them to release my money they have still kept my money, spoken with them on numerous occasions and they have asked me to check my account hourly, but days passed still they have not released my money.
Because of their illegal/ criminal like attitude I have missed some of my direct debits.
I have contacted the Ombudsman and let's see what is going to happen.

Dawn Plant, account manager. Efficient and listened to needs and problems. Assisted and acted on queries regarding fraud and phishing. Arranged bespoke pricing platforms to suit our needs so the fees were in line with our receipts, and acted on, rather than just talked about problems arising, as opposed to many “24/7” suppliers these days whose support ends at the end of the phone call, or pass round the email to department after department.

This is our 5th year with Evo. We like the pro-active support and the rates are competitive.

Our card payment service was suddenly suspended without any prior notice. We have had no success in contacting them by phone and our emails have been ignored. We did receive an email saying that section 9.2 of the terms and agreements had been violated but this is not the case. Additionally they appear to have put a marker on our credit file making it impossible to transfer to another company. We are currently seeking advice from the ombudsman and will be seeking legal advice as this is seriously affecting our ability to trade.