EVO Payments UK Reviews 

How anyone can believe EVO payments are 5* I do not know.
We had to cancel our contract due to circumstances out of our control.
They kept charging non activity and even sent a statement with a completely different customers account on it.
We used EVO after getting our machine with Handepay.
Please think about it before you use them.
Some phone calls have been unpleasant from them and they do not co-operate with you.
This issue has been going on for 3 months.

Everything started well with Evo, but soon went downhill. Continually received messages about blocking account after one month of set-up. Was imformed by Handepay that messages were sent in error. Was then told we had cancelled the direct debit, even though Evo had never set it up. Difficult to cancal a direct debit that is not there. Contacted Evo and their customer service is non-existant. Despite being reassured by Handepay that everything was set up and ok; every payment we now receive is short. Has caused no end of problems trying to reconcile the accounts. Despite being promised everything would be sorted out, nothing has been. Would not recommend Evo for card payment processing.

Just started taking money from my account for no reason

Very friendly and knowledgeable, easy to use service and reports. Equipment also arrived quickly

I had a card fraud payment made to me, I paid the person back the money that was paid to my account and then evo decided to take another £1000 of another payment that was made to me from a totally different client. I have a police reference number and the communication from this company has zero after being with them for several years. I will never have your card terminal again or even have one in my office!

Card machine isn’t at the standard for what the customer pays the machine for. No authentication fees but they charge you 2p extra per debit card payment on top of the percentage per transaction, so you might as well have put 2p for auth fees and give it to me straight. Evo is poor and don’t pay the money into your account unless you settle the card machine at the end of the day, most organisations don’t do that, they pay the sales in the account anyway with or without settling the readings at the end of the day.

Progressing forwards I would advise the organisation into making things simpler and more efficient for what the customer is paying for. This is not a rant it’s constructive criticism. I’d rather pay a little more per transaction fee and use an efficient merchant product that provides more then pay less and use a merchant product like ‘castle’ that gives me less but pay the same rental price for the card machine as you would for take payments or dojo.

Dealt with Sally-Ann Quarman all through onboarding process. Excellent service, always easy to contact & nothing too much trouble. Hands-on personal service 2nd to none. Really positive experience so far!

Informative employee talked me through my problem and resolved it quickly and efficiently

My query was dealt with professionally, swiftly and easily.
The customer service agent understood my problem from the outset and provided quick and efficient solutions from the outset

Be careful don’t sign a contract because you can’t cancel the contract and they will not cancel your service even if you request it. I had my till system and terminal machine with them and it’s been more than a month I have requested the termination of my account but they haven’t stopped the service and still charge me for a service that I am no longer using although they told me in the beginning it’s exist free contract. They’re the biggest scam , I had the direct debits on my old account and then changed my bank details , they’re charging from both accounts!!
I had to change my bank accounts because you can’t even cancel the direct debits of this scam company.

EVO PAYMENT ARE NOW ASKING FOR MORE INFORMATION ON MY REVIEW THERE CUSTOMER SERVICES TEAM DONT EVEN REPLY THIS QUICK

Has this company gone down? Website down, no way of logging in or contacting them?

For an entire week, theyve failed to provide a service without me having to call and tell the tech support what the problem is and how to fix it. I've been patient, been reassured it was an minor issue and it wouldn't happen again, yet the next day is the same problem.

Now after a week of this, I cant even contact them as their lines are down too. Is anything actually working?

You've cost me £100s in sales yesterday as no one was around to help.

Unforgivable.

Careful guys, they will make you sign an agreement for 4 years without you knowing)small print) won’t let you cancel contract : I am paying 3 terminals fee every month over a£70 a month for 2 years without using them.

Avoid at any cost. They are not regulated by any authority. You can only sue them if you have time.

Dealt with Sally Quarman, who is extremely helpful
we switched over 3 sperate companies to Evo from other suppliers and it was all done seamlessly within a few days with no difficulties/problems.
Would 100% recommend.

Helpful Lady

Terrible service

This company is so bad I am almost at a loss of words. Theyve held the money made from my business for 3 weeks now. Each person ive spoken to on the phone doesnt know the exact procedures of the business and gives a different answer as to what they "assume" will happen.

Every week i have been advised it will "take a few days". I have been told it takes a manager up to three days to call back?

Ive not been able to pay staff or bills. Looking at other reviews on this website it is clear that this business does not care about its customers as they have experienced similar issues.

Tracy was patient and helpful. But this is a recurring problem so the 5 stars are just for her.

Consummate professionals - they handled me perfectly (and I got cross!) They tried to resolve my issue, but when they found they couldn't, they followed it up with a card machine update overnight. Sadly that didn't work either, but they re-engaged the following morning and they are "on it". Even when things aren't right, they get it right - well done!

Not able to log in or start to wrong email address so not able to send me a statement