Friendly and adaptive crew. When suffering seasickness, the skipper put me on shore asap, & permitted a swap with others in order to return to base more quickly. A trip with lots more potential tha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had a fantastic day on the Full Day Horizontal falls tour . Multiple boat rides through Horizontal Falls , beautiful seaplane flights over magnificent scenery, breakfast on pontoon and lunch at Ci... Toon meer
Bedrijf heeft geantwoord
Very experienced guides, fun, down to earth communication. Sorted out a problem in real time with no dramas. The tour took us out into the Park at night and we were lucky to see all the animals exce... Toon meer
Bedrijf heeft geantwoord
So Terrible!! Could not load the tickets the 8 tickets the website was down and tried phoning and emailing no response for hours later…..meanwhile Dreamworld helped us even though it was NOT their pro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Organisator van sightseeingtours
- Rondvaartbedrijf
- Themapark
- Excursiebedrijf
- Reiszoekmachine
- Walvisspotten organisatie
Geschreven door het bedrijf
Experience Oz is all about the fun and none of the fuss. We are on a mission to become Australia & New Zealand’s favourite place to plan and book travel experiences. We’re the holiday makers and we want to help families of every age, makeup and stage maximise every moment of their holidays together. We know the days are long, but the years are short. So, let’s pack up the esky, turn up the excitement and make those (holi)days count. Over 4,000 things to do in Australia & New Zealand. Get the best value tours & attractions.
Why book with Ezperience Oz
Geschreven door het bedrijf
- 1. Australia’s largest tours & attractions aggregator, covering 50 regions across ANZ
- 2. Aussie owned and operated for 19 years
- 3. Unbeatable value
- 4. Flexible bookings
- 5. Book in an instant - easy online bookings completed within minutes
- 6. 363 days a year customer support
Contactgegevens
Level 4/1 Hickson Road, 2000, The Rocks NSW, Australië
- 1300 935 532
- info@experienceoz.com.au
- www.experienceoz.com.au
4,3
Uitstekend
278 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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User friendly and provides great deals…
User friendly and provides great deals for families
26 december 2025
Antwoord van Experience Oz
Thanks for sharing! Great to hear the site was easy to use and that the family deals hit the mark.
Worst booking portal !!!
Bought Gold Coast combo theme park tickets online through Experience Oz expecting a smooth, family-friendly experience. Instead, it was a complete mess.
When we arrived at the theme park, the voucher provided had no barcode, and we were denied entry. Only after calling the number on the voucher were we told that Experience Oz does not provide online tickets and that we had to physically collect tickets from a kiosk in Surfers Paradise.
This critical information was never mentioned anywhere during the booking process or on the voucher. No instructions, no warning, nothing.
As a result, we had to travel 30 minutes each way with family, completely disrupting our plans and wasting valuable time and money. This is unacceptable for a company selling theme park tickets to tourists and families.
Poor communication, poor customer experience, and unnecessary stress. Would not recommend and will not use Experience Oz again.
26 december 2025
Antwoord van Experience Oz
Thank you for your feedback Rajesh. We’re sorry to hear about the frustration during your experience.
The requirement to collect tickets from the Surfers Paradise kiosk is included in the instructions on our website, as well as on your voucher in the confirmation email. We’ll review how this information is presented to ensure it’s as clear and noticeable as possible for future bookings.
Your feedback is important to us, and we appreciate you taking the time to share it. If you have any further concerns, please reach out to our team—we’re here to help.
I book my river rafting on 27 Dec 25
I book my river rafting on 27 Dec 25, you guys asking me about my experience what should I say about my experience on 25 Dec 25? I am choosing the 25 Dec, because I can not submit review without choosing it
25 december 2025
Antwoord van Experience Oz
Thank you for your feedback Nitesh. We understand the confusion caused by the review system requiring you to select a different date than your actual experience. Unfortunately, this is a limitation of the platform, and we appreciate you pointing it out.
We hope you were able to enjoy your river rafting experience.
The gift was very happily received!
25 december 2025
Antwoord van Experience Oz
That’s wonderful to hear — thanks for sharing! So glad the gift was a hit.
Antwoord van Experience Oz
Thanks for the review! Awesome to hear you enjoyed the savings and found the whole process nice and simple.
Antwoord van Experience Oz
Thanks for your feedback! We’re glad you found great deals and the site easy to navigate.
Antwoord van Experience Oz
We’re so glad you had a great experience with our service.
They gave us a great experience at a…
They gave us a great experience at a discounted price.
20 december 2025
Antwoord van Experience Oz
We’re so glad you enjoyed the experience and appreciated the great value.
Great value for money
The price of the particular tickets that I purchased- great value for money. Also an informative & easy to navigate website.
17 december 2025
Antwoord van Experience Oz
We’re so glad you found great value and enjoyed the easy to use site! Thanks for sharing your feedback.
Quick and easy to use
Quick and easy to use. Will be happy to purchase again off this site
3 december 2025
Antwoord van Experience Oz
Hi Ashley, thanks for sharing your feedback, we really appreciate it.
Great customer service
Great customer service. The team went above and beyond in supporting my refund request. I really appreciated this level of service in challenging circumstances
15 december 2025
Antwoord van Experience Oz
Hi Hugh, thank you for your feedback. We're glad to hear our team was able to support your refund request and that you appreciated the service!
Dreamworld tickets super easy to purchase
Easy to purchase, got the Dreamworld tickets on sale (buy 3 get 1 free)
I needed 4 so this was awesome
Tickets sent to me within secs of purchase
Will definitely be coming back again, next time i need tickets
13 december 2025
Antwoord van Experience Oz
Hi, thank you for sharing! We’re so glad you scored a great deal and had a smooth experience. We look forward to helping you again next time!
I got what I wanted and no trouble…
I got what I wanted and no trouble paying and gifting, thank you, very happy
11 december 2025
Antwoord van Experience Oz
Fantastic! We’re so glad everything went smoothly and you’re happy with your experience. Thank you for sharing!
Payment failed to go through
Edit !
Spoke to a lovely lady this morning who sorted it all out, happy days.
Payment failed to go through. 3rd time lucky using a different card. The original 2 are "pending" on my bank statement.
Don't feel confident using this company in future.
Will try to call tomorrow and sort it out, hopefully.
11 december 2025
Antwoord van Experience Oz
We’re so sorry for the payment issues you experienced. We understand how frustrating this can be and appreciate your patience. I can see you have now spoken with our team to get your bookings finalised and the extra payments returned.
Difficult to navigate website to check…
Difficult to navigate website to check out tickets
8 december 2025
Antwoord van Experience Oz
Thank you for letting us know. We’re sorry the checkout process wasn’t easy, we’ll review this try and make this process easier.
Delay in reply for purchased tickets
We purchased 2 adult tickets for the 2 day special at Dreamworld.
I put the incorrect email, I realised when my son did not recieve his tickets.
I emailed immediately the same day and we did not get a reply for atleast 4 days, then we finally recieved an email with the tickets but cannot open the tickets.
Have emailed again but we still have not had a reply.
Am not happy
30 november 2025
Antwoord van Experience Oz
Thank you for sharing your experience. We’re sorry for the inconvenience and the delay in responding. We are experience a large volume of enquiries at the moment and understand that 4 days is not an acceptable time frame to receive a response. I can see that our team have sent an email to yourself and your Son on the 8th of December with the voucher attached due to you not being able to open them. If you have not receive these emails please let us know.
Operator listen carefully and refund…
Operator listen carefully and refund was prompt. Very pleasing indeed to work with Experience Oz. Staff are genuinely good communicators. Thanks. Hope to do more business with you soon.
9 december 2025
Antwoord van Experience Oz
Thank you for your kind words! We’re so glad our team could assist promptly and make the process smooth. We look forward to helping you again soon.
Top stuff good discount great location
1 december 2025
Antwoord van Experience Oz
Hi Cameron, thank you for your feedback. We're glad you enjoyed the experience, the discount, and the location!
Great options
Large range of options available and often much cheaper than booking directly with the provider. Experience Oz is the website I always visit first.
1 december 2025
Antwoord van Experience Oz
Hey Sue! Thanks for sharing your feedback. We’re so glad you love the range and value we offer, happy to be your go-to!
The staff were super friendly
The staff were super friendly, enthusiastic and helpful
25 november 2025
Antwoord van Experience Oz
Hey Sopgia! Thanks for the awesome feedback. We’re thrilled to hear the team made your experience enjoyable!
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