Eyecandy Reviews 80

TrustScore 1.5 uit 5

1,4

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Very very disappointed! We booked storm months ago we had no phone call to tell us he wasn't coming they just sent a very old man who wasn't stripper material or anyone of the website there wasn't a m... Toon meer

Beoordeeld met 1 van de 5 sterren

ordered a pair of frames from these people on 11th April and i'm yet to recieve anything other than requests to review them since my order confirmation. Well, here you go guys. Absolute shambles of a... Toon meer

Beoordeeld met 1 van de 5 sterren

Rude staff. The girl working there thinks she’s got some sort of degree in belittling customers. Absolute joke Don’t normally go here we go to sweet swoo but thought I’d give it a try never... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Not impressed picked my frames Out of stock or discontinued (why advertise them ) Picked another same story asked for my money back waste of time

Bedrijfsgegevens

  1. Brillengroothandelaar
  2. Opticien

Informatie afkomstig van verschillende externe bronnen

Eyecandy.Direct offers a new multilingual and affordable way to purchase glasses online with the same quality as your high street but at cheaper prices.


Contactgegevens

1,4

Zeer slecht

TrustScore 1.5 uit 5

80 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Competitive pricing

Competitive pricing, access to a great range of glasses, friendly, attentive service

11 december 2019
Review zonder uitnodiging
Logo Eyecandy

Antwoord van Eyecandy

Thank You Carol

Beoordeeld met 5 van de 5 sterren

Excellent personalised customer care

Excellent personalised customer care experience, Steve will reply your emails fast and accurately. I bought specific pair of spectacles and I got exactly that, and the price was the best I found online.

9 december 2019
Review zonder uitnodiging
Logo Eyecandy

Antwoord van Eyecandy

Thanks Leo, enjoy your new glasses.

Beoordeeld met 2 van de 5 sterren

Long delivery

Long delivery. Had to chase for updates as tracking system not working.

7 december 2019
Review zonder uitnodiging
Logo Eyecandy

Antwoord van Eyecandy

Steve, I'm sorry we missed your expectations on this occasion. All our products are 100% genuine and of the over 15k we advertise we hold a percentage of those in London. Where we don't, we call them from the Designers and most are shipped from Italy. In the latter scenario, it does typically take 7-10 days to receive them and we appreciate this isn't clear on our website and we will be updating it.

We do hope that despite this, you enjoy your new frames which were almost half the price of RRP.

Beoordeeld met 5 van de 5 sterren

5* Service

Excellent customer service, speedy delivery and glasses are exactly what I ordered for a really reasonable price. 5*
I paid via PayPal and when PayPal put the payment on hold to check it Eyecandy contacted me straight away to let me know and then confirmed again once the payment had gone through and when my glasses would be completed. I couldn’t fault them.

7 december 2019
Review zonder uitnodiging
Logo Eyecandy

Antwoord van Eyecandy

Thank you Dani, PayPal almost caused an issue but all ended well. Hope you enjoy your glasses.

Beoordeeld met 5 van de 5 sterren

Good service

Good service. I was kept informed of progress all the way through.

26 november 2019
Review zonder uitnodiging
Logo Eyecandy

Antwoord van Eyecandy

Thanks Linda.

Beoordeeld met 5 van de 5 sterren

Top service

Having been let down by other retailers by saying they didn't have stock until after taking payment Eye candy was a breath of fresh air. They have a very helpful stock checker so that you can order with peace of mind. Delivery took 7 days which was communicated by the very helpful Steve at time of purchase. Highly recommend Eye Candy.

22 november 2019
Review zonder uitnodiging
Logo Eyecandy

Antwoord van Eyecandy

Thank you Drew, the availability service is new and continues to evolve to resolve some of these challenges. For those reading this, it is available with circa 15k frames and growing at https://lookup.eyecandy.direct, to be integrated with our main site soon.

Beoordeeld met 4 van de 5 sterren

We got there..

I looked at Eye Candy due to good reviews plus them carrying frames for the larger noggin. On top of that the prices were excellent even compared to the 2 for 1 and 2 for 1 plus 1 offers on the high street. They were at the time let down by poor coding on the website plus PayPal not being operational. That said my comments were quickly followed up by Steve which reassured me to purchase. Spectacles arrived in due time and were as expected. Happy to recommend them to anyone but have a little patience...

9 november 2019
Review zonder uitnodiging
Logo Eyecandy

Antwoord van Eyecandy

Thank you Colin. Fair comments. Glad you like your glasses and hope to see you in the future. We continue to improve the website, and Paypal is now operational again following the problematic upgrade.

Beoordeeld met 5 van de 5 sterren

Happy with the service

Happy with the service, amazing value for money. All easily done on the website and happy with glasses. Thank you.

4 november 2019
Review zonder uitnodiging
Logo Eyecandy

Antwoord van Eyecandy

Thank you too!

Beoordeeld met 1 van de 5 sterren

No correspondence

No correspondence, tried contacting to find out when order will be shipped, but no reply. Ordered over a week ago and response at all.

1 september 2019
Review zonder uitnodiging
Logo Eyecandy

Antwoord van Eyecandy

Sorry for the inconvenience. Unfortunately, our live chat service is only available during the week. Your message was left on a Sunday and has just been forwarded to me this morning. As soon as our lab is open at 9am, I will look into the matter for you and update you by email.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service. First time online purchase of glasses and the service and guidance was excellent. Arrived just as i ordered and at a significant Saving! Dont hesitate to use them :)

24 augustus 2019
Review zonder uitnodiging
Logo Eyecandy

Antwoord van Eyecandy

Thank you!

Beoordeeld met 5 van de 5 sterren

Where to start...

Where to start, I have been so impressed by Eye Candy. Usually low cost means compromising on quality, not here. The glasses we received were made flawlessly, despite a high prescription and a big frame the high index lenses are thin and light. The glasses did take a little longer than we expected but we were kept up to date as we ordered frames that were not in stock. Needless to say they are beautiful. Steve has gone the extra mile and we now have another pair of glasses on order. Can’t wait 😊

10 augustus 2019
Review zonder uitnodiging
Logo Eyecandy

Antwoord van Eyecandy

Thank you!

Beoordeeld met 5 van de 5 sterren

Everything seems good so far

Everything seems good so far, I haven’t received my item yet. So I can review again after I have received my purchase. Thank you

8 augustus 2019
Review zonder uitnodiging
Logo Eyecandy

Antwoord van Eyecandy

Thank you!

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service! So prompt with any responses to queries and requests that I had. Very quick turnaround too with the glasses. Would certainly recommend.

12 juli 2019
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer