Facewest Reviews 

Paid for a premium delivery service where I should have been notified of a one hour time slot the evening before delivery. Either by email or SMS.

Paid for this due to needing to plan work commitments on delivery day.

Emailed the day of the delivery to inform Facewest that I had received no time slot info. Was told via email (that contained no name ) that the Facewest website contained incorrect information and it shouldn’t have said that.

I enquired about a refund on the premium delivery fee as Facewest provided incorrect information that misled me into paying for that service which I would not have paid for if the correct information was displayed

Facewest would not refund - company makes errors, takes your money and shuts the door.

AVOID this company

Great price and speedy service. Good communication with company and received a Black Friday discount on top of an already discounted jacket.

Ordered a waterproof jacket - it was the best price I could find after an extensive search. Arrived on time, very good communications.

Would use Facewest again.

I unfortunately (and with great disappointment) had a bad experience with the delivery of my item , but once I notified Facewest the matter was dealt with efficiently and I am so relieved . ( It was NOT Facewest issue but more then delivery company)

I have since ordered again and the service has been outstanding ! A very responsible, professional and impressive company. Great brands, products and prices - keep up the great work.

I will definitely use again and would always recommend them.
Regards
Jackie

Great experience ..! 😁💯
Found a Patagonia Snowdrifter backpack 20L that I couldn't find anywhere else ,
Regular e-mail updates on purchase, confirmation ,and delivery ...! Very much recommend Facewest..🙌☮️🏅
Very reputable..! Many Thanks Craig McAig..

Fantastic company!

Great range of outerwear and stock is always represented correctly.

Deliveries are always prompt and the customer service is really helpful. I appreciate the loyalty discount they provide to returning customers.

Many Thanks Chris

Great prices, quick delivery, a reward system that is genuinely rewarding and a great selection of products. I have made 4 orders and couldn't be happier with all of them. I will continue to use and recommend Facewest.

I purchased a Rab Windshell Jacket from Facewest the price was great and my purchase was dispatched the same day. Excellent service

Bought lovely Rab Kaon jacket from Facewest. It was dispatched immediately and I received it 2 days later. Very pleased with the jacket as well as the price 😀 This is our second purchase from Facewest and I can highly recommend them.

As an expedition medic, kit choice is about as important as it gets. I have looked at a number of stores for equipment and Facewest have been excellent. The speed at which I received my kit was very impressive, and their attention to detail exactly what one enjoys when dealing with a smaller, professional and personal outfit. Thanks guys - keep up the good work.

Goods in stock and as described. Very quick delivery and good communication. Will use again.

Easy and prompt returns for a differently sized pair of walking trousers. Really impressed.

Purchased a T shirt, unfortunately it did not fit and the other sizes were out of stock. I called to discuss the return, staff were particularly helpful and understanding 👍🙂
Also, the speed of delivery and packaging was first class 👌

bought a ME kinesis jacket, its very nice, ordered 12 noon monday and it arrived 11am tuesday, free shipping.. best price online too
very happy.

and they are based in yorkshire, no idea where guisley is but i thikn its near leeds..

First class customer service.
Cheapest anywhere on the net for the leatherman multi tool I bought. Was pushed for time for a gift and wanted the item engraving.
Rang prior to ordering and they couldn’t have been more helpful. The item was engraved and dispatched within 2 hours.
Royal Mail then took the item on a 500 mile detour and again face west could not have been more helpful when I queried this.
I don’t often write reviews but this company were very impressive and actually cared about customer service rather than you being an order number.
If I need anything in the future stocked by facewest I’ll use again in a heartbeat. Thankyou

Very disappointed with quality of the goods I received. The map case was akin to a cheap plastic bag.

I have returned the products to Facewest yesterday, the same day as I received them and unfortunately had to pay the £3.10 postage to do so, but at least I won’t have to keep them!

Great customer service... Graham has gone way and above what I would expect as good customer service, I cannot praise him enough. Would highly recommend Facewest to anybody.

I've ordered a few items off Facewest in the past and each time has been faultless. Some deliveries are even fulfilled before the expected delivery date. Fantastic service and will be purchasing from Facewest again!

Very professional, 2 day delivery to Ireland great service

First time ordering with Facewest and really impressed. Quick despatch and really competitive prices against other outlets. Had to return an item due to it being too big in the end but the refund was super quick. Would buy from again!