Debenhams Reviews 

Very disappointed with Debenhams, adding parcel protection to my order without any prior knowledge of ever requesting this, This is a total scam as uk law protects you, if parcel fails to arrive or is not as described, then Debenhams are already responsible for this, so this is a scam in partnership with Seel, simply to increase profits.

Paid for next day delivery but the item arrived 3 days late. The perfume box was damaged and looked tampered with, making it completely unsuitable as a gift. Customer service dismissed my concerns and made the whole process a waste of time. Would not order again.

Returned part of the order within the returns time frame, never received the refund worth nearly £100. Customer service terrible, take ages to reply and process resets every time, keep closing the case with no resolution.

Awful. It looks like my account has been hacked and there IS NO OPTION FOR ME TO CHANGE MY PASSWORD. ALL Customer Services do is point me at their general page WHICH DOES NOT HAVE A SECURITY SECTION AND DOES NOT HAVE A PASSWORD SECTION!!!!!!!!

Avoid. I’m still waiting for my order to be dispatched after 9 days. Tried to contact but just receiving automated responses. I’ve now had to take up a dispute with my bank to claim my money back. I’ll never order from this company again. Zero customer service

Do not order from Debenhams as it is not the same company as it was in the uk high street.

They sent me a used vacuum cleaner and they only correspond with emails
I have sent them several emails
They hardly reply and when they reply they keep asking for things that I already sent like order number and email
Then they asked for clearer image and a tag which is never clear which tag
They keep waisting your time until you either give up or the time to return the item is expired.
My advice to you is to never trust other good reviews as it paid

Customer service is terrible. Once you buy, there's no way to get a refund. They sent me a text message explaining the problem, and when I filled out the form, they asked for an authorization code. I repeated my request, but instead of resolving my issue, they kept sending me the link. How can I get the code or send it to them? They keep asking for it, which is awful.
I am still reach to them if they resolve my problems before it’s reached 28day of return

I advise everyone not to buy from Debenhams UK; they are scammers and thieves.

Disgusting customer service.I ordered some shoes from Debenhams ( Kurt Geiger ) on 21st March and it is now 6th April and no shoes and after many many emails to Debenhams they still have not arrived and said the parcel was returned to them,which was a lie ( it was due to be sent to a pickup shop who said they never received them ) Their customer service said a refund is being sent but they will not refund the postage as they claim it is up to KurtGeiger to give me a refund on the delivery.My contract is with Debenhams and not their supplier.Do not buy from this company they don't care.

Where is my handbag! Stop fobbing me off & give me my £50 back! I’m sick of asking

Purchased a pair of what i thought were a Wallis white wide leg trousers. They said model 5ft 9, you would of had to be 7ft tall to carry these off & width at least 21inch wide ( not stated & impossible to tell they were ultra ultra wide ) Have read better descriptions in Ebay, stated on return reason as not described. Only want to give what I paid & no postage & return postage ( as is online trading law 2013 ) take heed, when you buy. !!

Ive had three separate orders that needed returning.
No paperwork in the parcels or returns forms.
No telephone customer services only messenger or text that dont get answered.
Unable to return any of them as unable to without a return label.
Never ordering from Debenhams online again.
Appalling.

Will never shop on this site again! Applied a code for free next day delivery, paid, got a confirmation email to say item would be delivered up to a week later! Tried to cancel as needed it before then as it was a present! Tried to find a contact number but nothing, had to use Facebook messenger. Typed out issue above and advised I wanted to cancel my order based on the false delivery info. Automated reply advising I need to return once received as cannot request cancellation once ordered. Guess what, as it perfume, I cannot return! Won’t be using again!

Orderd in5feb it’s now the 2arch no item no money. Nothing just 15mess telling me lies Gass lighting died a gift v for 15pounds lol. But guess what not valid please save your mental health this is cowboys. They take your money and keep it please boyycot snd get bank to refund you. I have been through hell but they are not keeping my cash small claims court

Absolutely shocking! Ordered a pair of shoes. They did arrive quickly, fair enough but they were the wrong size. After weeks I am finally relieving my refund but its less than what I bought the product for. Its one thing after another. Dont bother, spend a little more and order from somewhere else, it will save you so much hassle

Outsunny plastic shed is a complete waste of money. Resin floor is paper thin and the build quality is so poor we could not even complete it and i am a carpenter by trade. DO NOT PURCHASE.

Excellent selection at excellent prices.
Rapid free delivery and simple returns procedure to exchange or refund

Returns process is ridiculous. 1 order of several items despatched from different retailers - I was unaware of this and thought as ordered from Debenhams I would return items to Debenhams in the 1 order. If returning items you need to send back separately to each retailer and pay for each parcel that is returned. Also need to go to their partners return portal and enter order ref and email for certain returns. This didn’t work so I needed to go on a live chat for them to say they can’t help if getting that error and that you need to email with a screenshot of error. Absolute joke of a system. Will never order again.

Brought a wall mounted clock that arrived in damaged packaging and broken. I have tried several times emailing to get a refund and resolution. But weeks later still no refund. Avoid the products are poor quality and I feel ripped off and disappointed.

Terrible customer service
Unwilling to read previous messages and keep sending automated responses

I ordered a green dressing table at 1/3 of the full retail price. Even at £60 the item is not worth it - why anyone would pay full price for compressed chip board I cannot understand. It came flat packed and took several hours to erect with very bad and confusing instructions. Never again - this online Debenhams is nothing like the Store.