Fandango Reviews 596

I tried watching a couple of movies, but unfortunately, the actual picture quality wasn't very good. It could never take the place of my cable TV, which has a nice sharp, detailed picture. Fandango was like watching old, worn-out VHS tapes on a VCR. I guess if that's all you can afford and all you want to do is follow the story, then it might be okay for you.

They are ABSOLUTE CROOKS!! We missed our movie because their GPS link sent us a mile away from the theaters actual location. By the time we found it we were extremely late. We called Fandango to explain the situation and they would ABSOLUTELY NOT give any refund or exchange or take any responsibility. We attempted to speak to a manager and the same person came back on the phone now claiming they were the manager absolutely lying through her teeth!! Not matter what, not even being a loyal customer for over 20 years mattered to them. I explained they wouldn't stop me from getting a refund, that I would now just go thru my bank to do it and she hung up on me. NEVER NEVER NEVER use Fandango!! They are absolute thieves period!!

WARNING! They will take your money and when there is an issue they will never fix it! They also have their customer service agents in some random country asking you to verify your credit card information! SO SHADY!

I received a gift card for Fandango. Had to be used online. I ordered the tickets and put in the gift card #. It said gift card accepted, but still required a credit card. When I completed the transaction, it charged my credit card not the gift card. Since it was time for the movie, I didnt contact support til after. After long chats and phone calls they would not correct billing. So not only was I unable to use my gift card, I paid $4 more due to online fees. Dont purchase with Fandango. It is a rip off.

Recd $15 card from Red Cross (RC). Partially paid for movie tix. Had to change show time. Forfeited the $15 card credit. Notified RC of this occurrence. Fandango responded with apology & 2-$25 promo codes. Tried to redeem codes, only to be notified that they had expired. Notified Fandango (FD), asking for new codes. Cust Svc replies with, expiration is in the "Terms and Conditions" (T&C). Checked original promo code email, no mention or link to T&C. In the meantime, recd feedback survey request from FD. Clicked the link, only to be notified: "Thanks! Your feedback has already been received." Used FD's website contact form to notify them of the original issue and the bogus survey link. Recd reply, same T&C text has FD's first response. The people running this business just don't seem to care.

This is a scam!!!!!! Don’t ever buy!!!the customer service is awful person!!!!

I wanted to see a movie and felt forced to order using their service. They automatically send you emails that are not possible to opt out of--clear behavior they do not care about their customer.

They have this weird police that, as they say, is stated it terms and condition policy that they take a service fee of 2.19$ that IS NOT stated in the initial payment check. So they basically just scam you and take your money.Wouldn't recommend buying from
them

I wish I would have read the reviews first before I decided to use this site! Received a email promotion, two movie tickets for 20$ for being a Amazon prime member. I did not realize it was a discount of 20$ off the total purchase price of 2 tickets! Found a manatee move for 10$ a ticket, I only received 12$ credit off the 20$ i had purchased! When I contacted the customer service team, they said there was nothing they could do! This company is a joke from what I am seeing now. Hopefully they will soon go out of business, and now they have brought Amazon on board to help boost sales i guess. Good luck with that!

I was researching movie showtimes and made it to the checkout page on fandangos site. I was attempting to apply a promo for a free 7 day trial of their membership whereby they would waive convenience fees. When I finally recovered my account and logged in, it said I wasn't eligible. No problem. The website then glitched and in trying to scroll up, the page refreshed (I was on mobile) and it brought me to the pur hase confirmed page. Fandango refused to refund the tickets even though i contacted them one minute after this website error. They would only refund the amount before fees (fees being almost $8 on 3 tickets) and refused to refund the full amount unless I accepted it as credit. I dont want it because fandango is more expensive than buying directly from the theatre. I never authorized this transaction. Their agents kept getting disconnected without helping more than explaining the same policy over and over again. Absolutely horrible customer service- i never authorized the transaction and that should be clear on their end when I immediately initiated a support chat upon seeing they charged me. I never clicked confirm to confirm the purchase and have never had another company's website force me into a purchase I did not authorize.

I started with Vudu years ago which became Fandango. Over time I had accumulated 334 movies that I bought. Their latest move with Versant has totally screwed me.

When Versant showed up either you had to agree to allow them to sell all of your info or you could not use the service. I had got in a email loop with them trying to resolve it, but they will not move. All I asked was for them to give me access to the movies I have bought which was not covered by their unfair requirement. I think they need to learn a lesson to protect others from their practices.

Their customer service is a joke. I had difficulty trying to cancel my trial subscription and contacted them for a refund. They were not really helpful and were not very concerned about assisting and taking care of me. They were just going through the motions. They just want to take my and other customer's money.

I will try my best to not do any business with this company again!

I'm kind of sad to see all the bad ratings. When porting over the rest of my library a long time ago, the customer service rep was super nice, very detailed, and right to the point. In addition, the pricing hasn't changed and I have been able to use all vudu gift cards no prob, including today with my puchase of Home (2015 - little alien cartoon movie for the kid). The navigation is also still relatively the same, and I've only had a few buffering issues in the last few years. I like that it's accessible on my AP account and MA account also. I haven't used the fandango ticketing service in a while but I appreciate that it's still available for people. And ofc, I also like reviews and detailed breakdowns of content of each movie with the rotten tomatoes etc ratings. It's comprehensive.

I have a bad experience to fandango fan club the not good at all the charges me two after I cancel the subscription

Bought 2 senior tickets to see Anaconda at Ion theater in Edmond OK on the 12/30/25. After I paid thru PayPal I noticed the tickets were posted to a different theater in Stillwater OK. I’ve sent texts, emails (72hr)reply and tried calling but the # isn’t valid. Yes Got an email today, called the customer service number, explained issue they hung up on me.

When Fandango took over Vudu is when everything went down hill. Fandango’s customer service (or lack thereof) is a joke and just puts you off by slow replies to your problem and never getting to a solution. Very deceptive practices by saying a move is 4.99 and the when you go to purchase it’s 3 times the price. The stream is sketchy sometimes it works and sometimes in the middle of a movie it will say error. If I would have known how Vudu was going to end up after the purchase by Fandango I would not have such a large catalog of movies. Now I am stuck with a bunch of movies from a crappy company that provides a crappy service and has crappy customer service.

I had forgotten how much I did not like Fandango. It has been awhile since I used it. Now, I have paid 24.00 for a movie that I cannot watch because of buffering issues. I promise I won't buy or rent any more movies from them. Youtube has everything they do AND their movies play all the way through without stopping again and again and again. Plus I will be spreading the word.

The website included seats I did not select in my purchase, when called customer support they refused to remove the extra seats! only 2 options were to:

1. Cancel the order and refund part of the order due to non-refundable fees even tho I was still getting the seats I originally selected.
2. Cancel the order and give me full credit, therefore they'd still keep my money.

When asked to speak to a manager to get the non-refundable fees waived since I was still buying my original selected seats, they refused.

After this whole fiasco I realized that the website is designed intentionally to scam you... unavailable seats and your selected seats BOTH show up orange.

Their customer support is bullshit

With Fandango, I had a great experience, finding and watching a show that I could not find on any other service; no buffering, NO commercials, and great quality! 🙂

Watch when you use the website because it switches you to a different date and then you can lose your money because you’ll show up on another date so be careful when you’re using fandango and then they will not refund you for a mistake that their website did it’s horrible. It’s a stealing of people‘s money so just watch what you do when you’re doing dealing with fandango be sure you clarify everything cause I pushed for one date and they gave me another date so be careful fandango cannot be trusted because they will not refund you any money either unless somebody dies they said or a show show closes down the only time they’ll refund you so just letting you know giving you guys a heads up. Do not trust fandango website