Fastlane Paint & Body Ltd Reviews 77

Jay, was completely exceptionally outstanding..

Everything was taken care of
All down to Jay Mercades Watford ..

Many thanks

Shelley 🩷👌

Very good experience with Fastlane. James was very prompt and professional with his communication and maintained his word in relation to deadlines and delivery times. The repair work has been done the highest of standards. Very happy.

Car collected on 12 Feb 2026 to repair a dent in the door of a 1 year old car. Car still not returned as at 27 Feb 2026. Contacted earlier this week to say that car wouldn't be ready until 6 Mar 2026! After complaining, car now being returned on 2 Mar. The company says they were waiting for parts. What parts? What did you break? I'm sure there'll be some rubbish response to this but it won't alter the fact that it will have taken 18 days to repair a dent and there's been no customer service. We'll be contacting Mercedes to ask them to review the approved repairer status.

From the beginning, the staff were very professional. The work was done quickly and efficiently.
They kept me in the loop of when the car was going to be ready and it was finished the car looked spectacular. Super happy with this service.

I would like to sincerely and deeply thank the entire team at Fastlane Mercedes Approved Body Shop on behalf of Mercedes-Benz Loughton for the outstanding service I received while repairing my car.

From the very first day of the accident until the moment I received my vehicle back, everything was handled professionally and smoothly. The team contacted my third-party insurance company and managed the entire process efficiently without any hesitation. Fastlane acknowledged and updated me at every stage of the process, which gave me complete peace of mind. They truly took all the stress away from me during what could have been a very difficult time.

I was also pleasantly surprised to receive my car back sooner than I expected. The repair work was exceptional — my car honestly looked even better than before the accident. The attention to detail and quality of workmanship were outstanding.

They organised a brand-new courtesy car of the same model, which made the whole experience even more convenient and comfortable.

I would especially like to say a very special thank you to Salih and Vicky for their friendly and exceptional communication. Their professionalism, kindness, and support truly made a difference.

I highly recommend Fastlane Mercedes Approved Body Shop for their excellent service, efficiency, and outstanding customer care. Thank you again to the whole team for making everything completely stress-free.

I had an excellent experience with the car body repair service. Salih Khalil was instrumental in managing the entire process in a very punctual and efficient manner, from car collection through to final drop-off. He provided regular updates and maintained proper follow-up throughout, which added significant value and peace of mind. Salih also handled additional remarks identified during the repair efficiently, ensuring all were fully actioned. The car was returned in its original condition, and the overall service was smooth and well managed.

Anil was so helpful and accommodating re my Smart car. He organised for me to get the panel fixed and turn up and he said they would do it while I waited. I went yesterday and they were expecting my arrival and fixed it for me as promised. Matthew was very helpful and charming.
Thank you Fastlane I will definitely return and recommend this body shop facility. They are great! Great service from beginning to end.

I had a great experience working with Salil Khan. He is a genuinely good person with excellent customer service skills. I’m beyond happy with the repairs – they did an amazing job. This is my second time choosing FastLane for repairs, and once again they did not disappoint. Highly recommend!

Fastlane repaired my Tesla but their customer service afterwards has been dreadful. I only needed a short written confirmation for an insurance claim about a key card I couriered to them so they could carry out the work.

My contact at Fastlane, sent one unhelpful reply and then stopped responding altogether. Another inbox Fastlane use has since been deactivated and my emails now bounce. I have been left unable to progress my claim. Based on this experience, I would never use Fastlane again and would not recommend them to anyone.

I have sent three emails now without any solution or help.

Anil was very efficient had the vehicle collected as promised, I had to change the delivery address last minute and he was very accommodating, had the vehicle completed at the time promised. Made it very easy, especially when someone has driven into you. Thank you so much.

All went as per plan and great fast service and excellent care by Jay.

My experience was absolutely brilliant from start to finish. A exceptional high level professional service from everyone. Thanks so so much. Would highly recommend.

Hustlers to get you in an expensive loan car. Loan car returned on one occasion as they were messing around getting insurance approvals. Then there was a delay in getting parts.

Place should be investigated by the insurance ombudsman as they have one main site and one place on the opposite side of the road for storing cars

Dropped off the first loan car and waiting around 2 weeks for the parts

Was told 2 weeks for the repairs after the parts arrived

Car went in for repair on 01st Oct and was only returned on 31st Oct clearly working in leagues with the loan car company no wonder everyone insurance premiums are so crazy bunch of hustlers.

Was informed the car had been fully valeted my kid could have done a better job on the glass work

Want to upload images and will be sharing with insurance ombudsman all details as this is why our insurance premiums are so crazy for a broken take light repair and new bumper!!!!

I am very impressed with Fast Lane and, in particular, with Salil Khahil. I had an accident in my car recently which resulted in the need for a new passenger door. This could have been problematic but it was dealt with efficiently and immediately by Salil and I am very grateful.

Salil spoke to me in a very calm and helpful manner in the first place. I was very annoyed and upset by what had happened and he was able to reassure me that Fast Lane could deal with things easily and immediately. The car was taken away and I was given a replacement vehicle. The two drivers who brought the car could not have been more helpful and efficient; they arrived on time, gave me some useful advice about driving the car and made sure both cars were very clean. Salil dealt with the work swiftly. The car door has been replaced and the car is as elegant and smart as when I bought it. I am very grateful. Salil is absolutely reliable and efficient and he made me feel everything would be smooth and easy- which it was.

Congratulations to Fast Lane on its excellent staff, effective processes and first class work.

They make you pay without seeing the vehicle. I was unhappy when it was returned but obviously the person returning was not involved in the repairs. I have requested a list as to what work was done so I can take the car to Tesla to get it checked and properly fixed. Extremely lengthy, frustrating and disappointing experience which is ongoing.

Generally the process has been seamless (albeit lengthy) to repair my vehicle until it comes to collecting the vehicle. The company asks for payment prior to being able to inspect the vehicle, which is unusual and rigid. They weren’t clear about this before the repair took place.
Doesn’t seem to be professional. As it stands, this situation isn’t resolved and there have been no reasonable solutions offered.

Couldn't recommend more Jay Isaac from Fastlane Elstree and the technicians who done the repairs on my Mercedes Gla. Beautiful job, guys and great customer service.

I was 100% satisfied

I’m so grateful with the service that I received from Fastlane. When I first learnt about the issue with my car the situation seemed so bleak, but thanks to the expertise advice of Sal, this gave me an understanding of the nature of work required to be done on the car, and likely expectations. The work was perfectly done, completed on the agreed time and staff were professional ,friendly and polite. While my car was at your workshop, it was looked after with exceptional due care. I would use Fast lane again and would highly recommend this service.