Fastlane Paint & Body Ltd Reviews 

This was my first time at a Mercedes branch, and my experience was fantastic due to the service provided by Suraj Sharma. Suraj has a polite and friendly manner and was happy to answer all of my questions. He booked my vehicle in and made the process stress free. There has been constant communication from Suraj via email and telephone, always keeping me up to date with the progress of my vehicle. He even helped with questions that were outside of his remit. Absolutely amazing!!!

The service they provided me was amazing, I didn't have any issues with the staff, they were friendly and helpful. They did excellent work on my car and they are more professional in their job.

Excellent service!
Salih and faslane staff provide a professional and excellent service to me always keeping me up to date and what's going on with the repairs of my car I'll definitely recommend these wonderful people to any and every one I just want to say thanks alot.

Excellent service!
Suraj was extremely helpful and kept me updated about the progress at all times.
The pick up and delivery of my car was very convenient, too.
The quality of the repairs is superb as well. I could not recommend them more!

I have to be honest, from start to finish Suraj and Fastlane staff we excellent.
They kept me informed with regular updates collection and delivery, especially as the damage was caused by another driver.
I hope I don't need work done at Fastlane again as that means my car damaged, but if it was fastlane would be a definite.
Thanks all at Fastlane

Excellent communication and liaison between insurance co and car workshop. Everything was so smooth. Highly recommend and most grateful for Suraj for making it as painless as possible.

Fastlane were so friendly and helpful, and got the job done much more quickly than I expected! They also updated me at every step which made the process really smooth. Really great service especially from Jay Isaacs, and also Steve Purcell and Marc (who picked up/delivered)

Great service. Ken Gill was really helpful and kept us informed every step of our car repair. Really good job by everyone from start to finish. Perfect paint job, well done to everyone in the body shop. My boyfriend was very impressed with the service and attention to detail

A big thank you to Sal and his team they know how to treat their customers and they know about customer service making my vehicle looking brand new again.

Sal from Mercedes Laughton has demonstrated exceptional professionalism throughout my recent experience. From promptly arranging the collection of my car to delivering the hire vehicle, he ensured every aspect was handled seamlessly. The body shop team performed outstanding work on the repairs, and the results exceeded my expectations. Throughout the process, I was consistently updated on the progress, showcasing their commitment to clear communication and customer care.

The service provided by Sal and the entire Fastlane team was nothing short of exemplary, offering a premium experience from start to finish. I wholeheartedly recommend their services to anyone in need of top-tier assistance with vehicle repairs or accident management.

The team was absolutely fantastic
I’ve been involved in a very nasty accident on the 13th of December and from the moment I called about the accident all the way throughout the entire process the Mercedes team in particular Anil has been extremely helpful giving me updates every week about the conditions of my car
I’m, very thankful and very excited to drive my car Again
I can’t thank you enough for the support and professionalism

I would definitely recommend them , in the unfortunate event that somebody has been involved in an accident

Excellent customer service by Ali
The work was done perfectly
The aftercare was professional and amazing

I was directed to FastLane Guildford by AX claims management company as I insisted on using an Audi approved body shop for my no-fault claim. They did a brilliant job and looked after my car (even though it was the oldest one there!). Even gave me leftover paint so that I could touch up the stone chips on my bonent. Andrew Varns was professional and is a great customer facing brand ambassador for Fastlane. Hope I dont have to, but if I do need to I will defo insist of using Fastlane in the future.

Utterly professional. Kept me well informed throughout the repair period. Showroom quality of work. Hassle-free. I highly recommend them with confidence.

It was almost worthwhile having the prang to experience the quality of care, service, communication, flexibility and excellence of work provided by FastLane. Outstanding.

I saw Sal at Mercedes Loughton today regarding a broken bumper.

He was extremely helpful and not only assisted me in patching up the bumper temporarily to allow me to get home..

He also made an appointment as a priority to come to the bodyshop to repair the damage.

He went above and beyond which i really appreciate
Top Man !!

Sal at Loughton has gone above and beyond for me since the day of my accident answer the phone on a Sunday evening as I was in a state of shock, he calmed me down and reassured me we would have everything sorted by Monday day end.
Process of getting me in my courtesy car from start to finish has been hassle free as well.
Communication throughout has been thorough and concise with helpful feedback from Sal via Phone call.
Thanks again Sal, you the man!

I brought my Tesla into Fastlane after an accident as I'd heard good things about them and I'd had bad experiences with garages in the past. I was really pleased with how quick and efficient the customer service was and the car came back immaculate. I wouldn't trust my car with anyone but Fastlane in the future.

Sal has been such an amazing help in getting my car sorted

I had my car fixed with Sal. Exceptional customer service. Highly recommended! Appreciate the quick turnaround.