Feather & Black Reviews 

From start to finish excellent service. The shop experience was smooth with very helpful, informative staff members. The delivery was perfect. Sean and Stuart were on time, courtious and nothing was to much bother. I love my bed. Fabulous service and fabulous product. Well done Feather and Black. You have got it right .

The delivery team were the highlight of the experience, they were incredibly helpful and funny - especially first thing in the morning. They had the mattress uppacked and on the bed within 2 mins or arriving at out house, and they left with our recycled mattress without any issues.

Quality of the mattress is incredible, and exactly what we were after.

Great knowledge from staff and good choice in the store

Sarah was extremely helpful when we were choosing our bed and mattress.
She provided us with all the information and details about the bed and mattress.
We felt the service was very professional and she looked after us.
The follow up after the sale has so far been great.

The visit to the store and ordering was great but I queried whether we were eligible for a promotion that if you spend over £1200 you would be entitled to a free bedset. The manager of the store said he would check and call the next day, he didn't. So I left it a day and called the store, the manager was not available but his colleague said she would call back, this too has not happened! Not so good aftersales experience.

Awful customer service/ no bed delivery BUT excellent compensation as goodwill gesture

The team who came to install the beds were exceptional- Knight and his colleague. Please pass on to their manager that they were polite, efficient and very helpful. They left the house immaculate afterwards.

Great delivery. On time and put just where I wanted it. Overshoes on and checked where it was going first. Very polite and a great buy

Great customer service and great store with beautiful products!

Knowledgable and professional salesman. Didn’t feel under pressure to buy but had all relevant information to make an informed decision. Digital quote worked well and was easy to complete the sale.

Tamara was brilliant! We couldn't fault the service - thank you for making our bed purchase memorable.

We have just purchased our 3rd mattress in 28 years from F+B as the quality and service is always excellent.
Sarah who assisted us this time was great, being v patient and v helpful while we tried numerous mattresses and numerous toppers.
We highly recommend them.

Absolutely beautiful bed. Sturdy and expensive looking. A couple of minor scratches, (in areas not visible once the bed was assembled), has not diminished the look.

Matching it with a Silentnight hybrid mattress and bamboo bedding has given me a month of uninterrupted sleep… for the first time in years!

Feather and Black’s delivery drivers asked to take it upstairs but I requested that they leave it downstairs. I took it up myself, (I wouldn’t recommend doing this on your own).

Just one more thing… DO NOT try to assemble this bed on your own! It took me 1.5 hours to assemble it! 🤦🏻‍♂️

Very happy and would highly recommend. 👍🏼

Great customer service team who helped me sort the piston when I couldn’t get it down. Really easy to sort delivery dates that worked for me and amend if required so very appreciative of that!

Second bed from F&B. Good quality bed and lovely colour.

Instore care and attention. Simon was really caring and attentive.

Service very good but haven’t got the furniture yet so can’t give a fuller comment yet

Great experience buying a bed. Everyone was very nice and helpful highly recommend.

Firstly the bed quality is amazing and exactly how advertised. Secondly, we were moving house and asked for the delivery to be delayed for our moving in date. The bed arrived on time and was super simple to put together. We will definitely buy from Feather and Black again!