I first contacted FENSA at the end of May 2026, when we urgently needed to become FENSA registered in order to submit a tender due on 19th June. Time was extremely tight, but from the outset Alista... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I am a Sole Trader one man band and business can be difficult at the best of times.. When issues arise it seems to be a growing trend finding difficulties having these large organisations to be unde... Toon meer
Bedrijf heeft geantwoord
Enquired re a copy certificate. Swiftly dealt with by a very pleasant gentleman who was both polite and clear in his advice. We had passed the period of a free replacement and were directed to the we... Toon meer
Bedrijf heeft geantwoord
Had an issue over certificate not being received upon completion by installation company. The support was excellent and if I still had not received it within the next 3days then they would reissue an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
FENSA provides all the proof you need that replacement window & door installations meet Building Regulations and are registered with Local Council.
Contactgegevens
Rushworth Street 40, SE1 0QP, London, Verenigde Staten
- www.fensa.org.uk
4,5
Uitstekend
172 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Always helpful with any questions
17 april 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Jeannette,
Thank you for your 5-star review. We truly appreciate your feedback and are pleased you had a positive experience with us.
Warm regards
The FENSA Team
I’m very satisfied with the technical…
I’m very satisfied with the technical support I received. The team was professional, responsive, and very helpful throughout.
22 april 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Dobek Kwirowski,
Thank you so much for your kind feedback. We’re delighted to hear that you had a positive experience with our technical support team. Providing professional, responsive, and helpful service is something we strive for every day, and it’s great to know we met your expectations.
We’ll be sure to pass your kind words along to the team—they’ll really appreciate hearing this. Thank you again for taking the time to share your experience, and please don’t hesitate to reach out if you need any further assistance.
Warm regards
The FENSA Team
Antwoord van FENSA Limited
Dear Hardip Toor,
Thank you so much for your kind words and 5-star rating! We’re really glad you had a great experience with us and appreciate you taking the time to share it.
Warm regards
The FENSA Team
Fensa are Great
Fensa are Great ! They are here to help.
The only thing needs to be is more publicly shown if the building works go wrong and they are governed by them they are 100% here to help as they did with us.
In my words Bodger (Para...t in Dorset) window fitters who ignored us and took 9 months to correct but only with Fensa's help. Back window/door would not shut or open in the slighest sun due to frame not fitted square and we were trapped in home,
Fensa spotted this and air vents went into the brick wall and other faults.
We would give Fense 10 stars if we could, we got our home back thanks to them. Pete.
1 augustus 2025
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear PeteG Hampshire,
Thank you, Pete, for taking the time to share your experience with us. We’re really pleased to hear that you felt supported and that our team was able to help resolve the issues with your installation.
We’re sorry to hear about the difficulties you faced, but it’s great to know that our intervention helped get things put right and that you now have your home back to how it should be. Feedback like yours means a great deal to us, especially knowing the positive impact it’s had.
We’ll be sure to share your kind words with the team—they’ll truly appreciate it. We also value your suggestion about raising awareness of the support available, and we’ll take that on board.
Thank you again for your feedback and for placing your trust in us.
Warm regards
The FENSA Team
Great Experience!
From start to finish, the team at Fensa really impressed with their efficiency and attention to a new customer. Their guidance and professionalism was amazing. Pleased to be accredited to this great organisation.
Beryl and Alistair are a credit to Fensa.
Our inspection was conducted by Lee with ease.
Having used Fensa before, I would recommend them to all.
21 april 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Kenny Webster,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you were impressed with the efficiency, guidance, and professionalism of the team. Beryl and Alistair will be especially pleased to know they made such a positive impact, and we’ll be sure to pass on your feedback to Lee as well for conducting your inspection so smoothly.
It’s great to hear that, you have confidence in our service. Your recommendation truly means a lot to us.
We look forward to supporting you again in the future.
Kind Regards
The FENSA Team
I’ve just become FENSA registered
I’ve just become FENSA registered — a big milestone for me.
A huge thank you to everyone I’ve worked with along the way. Your support and guidance have been incredibly helpful, and I truly appreciate it.
15 april 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Rafal,
Many thanks for taking the time to post this review, we are delighted to welcome you to FENSA and we are so pleased to hear of your positive experience with us. We will pass your comments onto the wider team.
Kind Regards
The FENSA Team
Fensa supported me in communication…
Fensa supported me in communication with a difficult window company who had made numerous faults with installation and had reluctance to rectify. They supported me in getting the company to address the issues
14 april 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Ms Clegg,
Many thanks for taking the time to post this positive review, supporting homeowners is at the heart of what we do and we are happy to have been able to assist you.
Kind Regards
The FENSA Team
I am a Sole Trader one man band and…
I am a Sole Trader one man band and business can be difficult at the best of times.. When issues arise it seems to be a growing trend finding difficulties having these large organisations to be understanding or sympathetic but in the case of Fensa it’s not so..
They treat you like a human being and listen.. I’ve been with them a long time and never really had an issue.
I rarely write reviews but have made an exception this time as I believe the staff at Fensa deserve praise..
9 april 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear William,
Thank you very much for taking the time to post this review and for your kind feedback. We are delighted to hear about your positive experience with us and we thank you for your continued support. We will pass on your comments to the wider Team.
Kind Regards
The FENSA Team
Their inspector arrived on time to…
Their inspector arrived on time to carry out the inspection and when I requested a copy of the report it was delivered immediately.
1 april 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Ms Jennings,
Many thanks for your kind feedback, it helps us continue delivering the best service possible. We are happy to hear of your positive experience with us.
Kind Regards
The FENSA Team
Information is available Quick
9 april 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Mr Spencer,
Thank you for leaving us this positive review, we value your feedback.
Kind Regards
The FENSA Team
Antwoord van FENSA Limited
Dear Berben,
Many thanks for taking the time to leave this wonderful 5 star review. We are delighted to hear about your positive experience with us. We will pass your comments onto the wider FENSA team.
Kind Regards
The FENSA Team
Very quick to reply
Very quick to reply and sorted my issue straight away
25 maart 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Ms Price,
Thank you for taking the time to leave a review, its great to know you are happy with your experience.
Kind Regards
The FENSA Team
I would not use any other
Very please will all that FENSA do and how helpful and friendly they are, I have had a few very small problems over the past twenty odd years I have been with them but one phone call and things are sorted immediately.
Thank you FENSA keep up the good work.
25 maart 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Mr Bromilow,
Thank you so much for this kind feedback, we really appreciate you taking the time to leave a review. We are so pleased to have met your expectations and we will pass your comments on to the wider team. Thank you for your support.
Kind Regards
The FENSA Team
I chased up my fensa certificate but…
I chased up my fensa certificate but found it it had been sent to the wrong address. They quickly resent but said it'll take 10 days, so asked if l could have it emailed to me and they did that, as l needed it quicker. I was ever so grateful for their help.
23 maart 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Many thanks for your positive review, we are so pleased to have been able to assist. We will pass your comments on to the wider team.
Kind Regards
The FENSA Team
Jenifer
Jenifer, the consultant was very helpful and prompt with her advice, resulting in her providing all the contact details I needed. An extremely helpful a d FREE service.
17 maart 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Mrs Penn,
Many thanks for sharing your positive feedback, we are delighted we were able to assist. We will pass your comments onto Jen and the wider team.
Kind regards
The FENSA Team
Things were sorted very quickly
12 maart 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Mr Harrison,
Thank you for your feedback, we are happy to have met your expectations.
Kind Regards
The FENSA Team
Misuse of FENSA membership
I engaged a glazier who did not understand warranties but waved his FENSA certificate at me. I told him this was not a warranty and covered customers only in case of his insolvency. I reported this to FENSA and asked why they approve traders who have no idea what FENSA does. I received no response after three letters. Seems that FENSA and ignorant traders are well matched.
9 december 2025
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Ms Iordanescu,
We are very sorry to hear that on this occasion, we haven’t provided the service that we pride ourselves on. Please call our dedicated customer team on 020 7645 3700 to discuss how we can rectify this.
Kind Regards
The FENSA Team
Antwoord van FENSA Limited
Many thanks for posting this review. Its great to know you are happy with your experience.
Kind Regards
The FENSA Team
Enquired re a copy certificate
Enquired re a copy certificate. Swiftly dealt with by a very pleasant gentleman who was both polite and clear in his advice. We had passed the period of a free replacement and were directed to the website where we would be able to purchase. Gave me time to write down the website address and explained what information to provide.
Would recommend using them again
18 februari 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Mr & Mrs Drury,
Many thanks for your kind feedback, we are delighted to hear about your positive experience with FENSA and we will pass on your comments to the wider team.
Kind regards
The FENSA Team
Contacted FENSA to help with a missing…
Contacted FENSA to help with a missing certificate I was trying to trace for a property I was purchasing. They replied quickly and were very helpful.
4 februari 2026
Review zonder uitnodiging
Antwoord van FENSA Limited
Dear Ms Benson,
We really appreciate you taking the time to leave a review, its great to know you are happy with your experience, thank you for choosing FENSA.
Kind regards
The FENSA team
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