Fenton Reviews 605

Sunny and the team were incredibly helpful from start to finish. Designing the perfect ring seemed effortless with great communication and effort from everyone, couldn’t recommend more highly.

Really nice earrings, quality earrings as clasp mechanism is not weak or flimsy. If you want quality, I’d recommend Fenton!

Sunny was attentive, knowledgable and thorough. She guided us through designing our dream ring and when it was finally delivered, it was absolutely breathtaking! All throughout our journey, we were given plenty of details and updates to reassure and inform us. Impeccable service and immaculate piece of jewellery.

The lady thay delt with me was very nice and calm and didn't rush me. She took her time and was very helpful.

The wrong earring was delivered, and they are currently working to resolve the issue. The level of customer service I have received from Susannah has been good. However, the situation has caused quite a bit of stress, as the earrings are intended as a gift for an upcoming birthday.

Only 4 because ring got delivered to incorrect address
The ring itself gets 5 stars

Excellent customer service and good value for money

Really great customer service, I was kept up to date with the status of my order as well as the delivery. The packaging and detail in the product was very exceptionally good! The only reason I’ve not rated 5 stars is because my order was initially made incorrectly and had to be re done. They did rush the re order which was excellent.

I had an amazing experience with Fenton from start to finish. I worked with Sunny throughout the entire ring design process, and she was incredibly helpful every step of the way.

She kept me fully updated throughout, which made the whole experience feel smooth and reassuring. I also really appreciated her patience while I took my time deciding on the stone colour — she never rushed me and was always happy to guide me through the options.

Even after the ring was completed, her support didn’t stop. I needed to resize the ring (as I was quite off with the sizing), and she handled the aftercare seamlessly.

Sunny’s service was genuinely 10/10, and I would highly recommend anyone considering a ring from Fenton to work with her.

Customer service was brilliant, I dealt with Lucy mostly but also Sunny. The ring had to arrive prior to a flight I had booked and Fenton ensured it arrived in ample time. The piece is also lovely.

item delivered on time and just as advertised. Great service!

Fantastic service , knowledgeable and friendly staff that allowed us to take our time

Great communication, they kept me up date, easily recommended

Fantastic experience, Linus (and the whole team in fact) was amazing; exceptionally well informed, and the mock-up/rendering of the design were incredibly helpful visuals, not to mention very patient and understanding Linus was throughout the entire process. My now-bride-to-be (yes, took me all this time to create the right moment to propose) is absolutely over the moon with her engagement ring. Thank you to everyone at Fenton, you've helped make, and very much been part of, dreams come true.

All ways a warm welcome at Fenton. Booked in for my wife’s annual ring Service.

Always a pleasure to engage with the staff at Fenton. Knowledgeable, accommodating and of course the jewellery is beautiful

Although I received my jewellery later than expected the communication with the Fenton team was great. I’m very happy with my earrings!

Good communications and very helpful. The customer item I ordered is exactly what I wanted. No fuss, quick delivery. I recommend.

Fenton are one of the most trustworthy jewellery companies around. They excel at customer service- they are always, always helpful and it is clear that customer satisfaction is highest on their agendas. Their designs are elegant, classic and timeless. It is clear that they use the best materials to produce the sentimental piece. The team is always on hand, from the initial contact to aftercare so you feel and know that you're valued.
I have quite a few Fenton pieces, each signifying a mile stone or a life event. They are a great business and I cannot recommend them enough if you are in the market for a sentimental forever jewellery. They're BCorp in the jewellery business, so extra stars from me!

Bought diamond earrings from the Everyday collection back in December. They're absolutely beautiful! Seem very good quality, easy to put on and comfortable to wear. They were also delivered way before estimated, right in time for Christmas. Wish the collection included more pieces, especially pendants!