Fenton Reviews 605

Have purchased before but this time communication was poor. No confirmation of order had to chase up. Said they would confirm by email but didn’t. Did then get text and phone calls but felt this wouldn’t have happened unless I pressed them. Although happy with product will make me think twice before using them for future purchases

Perfect size, great price and excellent quality I highly recommend

Beautiful jewellery and fantastic service. Kept in contact with me to regularly update me on progress of my order. My wife seemed very happy with her earrings.

Great service, beautiful ring.Shame about the rubbish DLP driver who left it just outside when we were at home at the time.

Had a really good shopping experience. The Fenton team kept me informed every step of the way and managed to deliver the rings in time for Christmas.

I was told I would be given a delivery date by the person via email.
I specifically requested not to deliver on certain dates.
It was delivered on the date that I requested it not be.

Fenton Jewellers are just great to deal with ! They are totally professional and experts in their field. The advise and help I received was the best and the end result was superb ! A special mention to Sunny who spent ages sourcing the right gemstone and design to create the perfect ring for my wife. Also A mention for Ingrid who kept me informed of each stage of production and delivery ! Just perfect thank you all so very much.

Great item, better than expected.

I had an emerald trilogy ring that I had some issues with. I was contacted by Lily who was very keen to deal with the issues and make sure I had a beautiful piece of jewellery that I was 100% happy with. Lily advised me of what could be done and that a different design might work better for me. I was sent a choice of different options and I received the updated version of my original ring today. I couldn’t be happier. Fenton went above and beyond to make sure that I was happy with the end result, I really didn’t expect them to and can’t imagine any other company that I have dealt with doing the same. Sometimes things don’t go smoothly, but the way Fenton dealt with my situation is absolutely amazing. I am so grateful to Lily and the team and can’t wait to wear my ring again. 😊

I bought a ring online with Fenton. We had a WhatsApp consultation. It was a nice idea but it was hard to do focus the camera. However it did give me the opportunity to size the ring nicely on a finger. I then got pictures of different sizes which really helped me choose the size of the diamond I wanted. The ring came in time as promised for my trip away to pop the question. Overall really pleased with the service, can’t fault it one bit. I enjoyed the customisation and the ability to pick your own diamond out of their selection.

Great communication, very easy to talk to and discussed several options until we decided on a design. Once ordered, kept up to date with the "build" and delivery was easy.

I recently bought an engagement ring with Fenton and the experience was fantastic.

This was the first time I'd bought a 'proper' piece of jewellery and everyone I spoke to from Fenton was very helpful. One thing I really appreciated was that the team weren't pushy at all. I went to have a look at some of the rings around 6 months before (to get a feel for the different styles I could go with) and then returned to pick the actual ring and make a purchase. I was quite impressed that I wasn't bombarded with follow ups following my first visit and it made me feel positively about the whole business - I appreciated not being rushed to make a decision!

In terms of the actual purchase, I was keen to pick the stone that would be used in the ring and make sure it matched the colour I was picturing (I got a 'customisable ring' rather than a 'bespoke design'). I placed an order during an appointment and a few days later I was emailed videos of a couple of stones that matched the colour I'd requested that I could pick from. This made me feel like I'd really picked out the stone/ring I'd propose with so I was delighted this was an option! After picking the stone, I had the ring in hand less than 4 weeks later. The delivery process was excellent (I could select the day) and the packaging was lovely. The ring itself is beautiful and exactly as I'd imagined. Luckily my fiancee is delighted with it too!

Fenton is one of the best businesses I've dealt with as a consumer and I'd recommend them to anyone. My impression is that you're getting a high quality product at a fair price.

I'd also like to say a special thank you to Sunny who was wonderful!

These minimalist modern delicate huggies sit on the lobe (no gap) with a delicate diamond sparkle.

Exactly what I was looking for to wear daily.

Perfectly elevate any look from gym,office,travel.

Thank you Fenton x

Amazing experience from start to finish. Quick to reply to questions and offer device. Turned around within a tight schedule so i could propose on a family holiday. Thank you Lucy and Fenton

We had a couple of minor issues on my wife’s ring and it is easy for a business to be good when everything runs smoothly but in the end a business is best measured by when things don’t go well. And this is where Fenton have excelled. They have handled this exceptionally well and resolved the issue promptly.
I will definitely be returning to them moving forward.

My first time ordering from Fenton and it was a 10/10 experience - the staff were so helpful sending me pictures of rings I asked to see, keeping me updated during the delivery process and then the ring is just beautiful - couldn't be happier!

Fabulous service. Fenton created a beautiful ring for me to my specifications. Everyone at the Fenton team were brilliant and I can’t recommend them highly enough.