firstbus.co.uk Reviews 

Should be magicians cause one minute the bus is due next it disappears into thin air. The app doesn't load on my phone at all and the website is horrendous. Total waste of space

Tthi is what i gave first on their feedback You have to choose a pre populated answers to complaints what a joke just like the so called bus service. Buses don't turn up and told it broke down this must happen nearly every day. The digital displays can say 8min go down to 1 then back to 8 . There's no real excuse for such a pathetic excuse for a service. Ive travelled all around the world and live in Australia and this is the worst ive ever had to experience and I bought a hants week pass as the driver I bought it from told me I could travel to Winchester with it only to be charged for the trip. Will have to get this on google reviews to shame the company. Just over a few days of travelling with them 3 buses haven't turned up no information or anything unless you ask the driver

While on the 371 bus sevice today I noticed how dirty it was looks like it hadn't been cleaned for a while considering what we pay to the service we get terrible

The app update is terrible. My monthly commuter travel club ticket would not activate, luckily the driver at 6am was understanding and knows I'm a regular traveller with a ticket or this would have left me unable to get to work. The help button on the new app also doesn't work and first are one of those companies that make it almost impossible to contact an actual human. Get it sorted!!

On 13th May at about 1.30, several of us were waiting at the bus stop opposite Waitrose in Bath. The number 7 to Larkhall went past without stopping, despite the fact that we had our hands out. I think the number was YJ68FWX. In any case I should like to lodge a complaint. Please do not ignore this.

That stupid update ruined an already terrible app. Thousands of people rely on these buses but its obvious that firstbus doesnt give a rats ass about its customers and has absolutely ZERO respect for our time.

I came here to leave a review but once I saw everyone elses review I realised there was no point, just agree with all the other horror reviews !!!

On holiday in Dorset and they handled roadworks really badly. Closed bus stops were left unmarked and it was çhaotic trying to make my way back to where I was staying. Most worrying of all, an unrelated couple were left with me at a layby and we had to work out which bus stop was operational!!

This is a disgrace. You should be ashamed. Never seen a company so unreliable.
Drivers not stopping. Buses not showing up. App useless. Prices high.
Disgusting.

Absolute shambles ! Loged in to the site a night before my trip to airport from bath with A4 bus. Was able to buy tickets for 3.30 am.. didn't buy as decided to do so on actual bus . But also went and found a time table .. that also confirmed 3.30 bus from bath Dorchester street. Arrived .. and then of chance lokes at the far side of the panel that said A4 bus where blink iiy and you miss it little notice saying they have changed bus stops and now it's from bus station..luckily I had 4 min so made it. No notice ,nothing. To show for...went in line again and after proper browsing found different times .. it's 3.45 .. luckily at the moment I am ahead as I planned for 3.30 trip but how bad is that.? The site that is air decker site not affiliate third party .. seals tickets for 3.30 ...I mean hateful is a gentle world ATM considering the stress levels that I am feeling worrying about making ti airport .. I will avoid these journeys in the future and as a lesson will be spending money on taxi rather using stupid bus services !!! Funny it's got 1 star review.. no wonder ..

Waited an hour and 15 mins for number9a to penilee tonight waited from 8pm bus came at 915 no buses into penilee wat a joke let mc gills take over the penilee run

My daughter who has just turned 12 used first bus to travel 3 stops. She asked for a child single and was charged a full adult fare. Driver told her to tap her card and refused to issue a receipt when she questioned the cost.
Contacted First Bus who told me if you use a card you’re charged full adult price, why wasn’t she told that? In this cost of living crisis this is just ridiculous.

Was on the 9a first bus the busdriver chucled me of for no reson ive got a disabilty he wasnt very nice to me

Tài xế thái độ cọc cằn chưởi khách hàng trong khi tôi không làm gì ,có hôm tôi bỏ tiền vào để đi tôi chưa kịp bỏ đủ ông tã đã đuổi và xua đuổi tôi xuống xe ,đấy là coi trọng khách hả?????

Tell me how the same journey from shenfield high school to Brentwood high street is £2.50 but coming back high street Brentwood to the stop opposite shenfield high school is £3 ! The journey is 1.8 miles from shenfield to Brentwood yet they want to charge 50p more to come back ! Makes no sense and i asked why return journeys have stopped and was told it was a business decision ! The buses are generally old that are sent out in the journey from Chelmsford , sound like they are on their last legs , have ripped seats , drivers are rude and confrontational! Basically they like to rip customers off and like to argue rather than provide a service

The new ticket system isn’t very good in my opinion, the tickets were much better than the new way of scanning your card when you get on and off the bus. Sometimes if you forget to scan as you get off you get charged more, it’s just an extra hassle

Finally saw the bus as it drove past the stop whose display had been promising it.
Crap, sooner they're all redundant the better.

Wish i could give 0 stars this service is useless. If you rely on a bus to get you work at the same time everyday you will be sacked within 3 months due to the busses being late or way too airly that you miss them

Majority of bus drivers attitudes are shocking and aggressive. Glasgow bus driver on the 19 was shouting, threatning and swearing at a parent and child on Friday 20th Feb (driving towards the fort). Handing over buses to absolute scumbags.

Absolute joke of a bus company. They're either frequently late or don't show at all. Drivers sometimes depart with empty buses or force everyone off halfway through the journey. Prices are astronomical compared to other UK bus companies.
Worst part about living in the Glasgow area by a wide margin. Do better.